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SureCritic / Genesis Of Melbourne
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Genesis Of Melbourne

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(79 Reviews)
91
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Score Details

5 stars
89%
4 stars
6%
3 stars
1%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
18
Total ReScores™
4.9
ReScore™ Average
91
Net Promoter Score ®

Business Details

Categories
Contact
(321) 723-4500
No Business Hours Provided

Business Hours

* No Time Zone Provided
915 W. New Haven Ave. Melbourne, FL 32901
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Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(79 Reviews)
Write a Review
Recent Reviews
BC
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Benjamin C.
Shelbyville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
10
Category: Service
EXCEPTIONAL COMPANY!!
I recently was in the market for a used Genesis. . I had a horrific experience at another Genesis dealership close by on trying to purchase a GV70.

I called and met with salesman Eric , Manager Ali and the general manager Colby. .

What a delight it is to deal with quality, honest and caring people. I live out of state, but I will shop here again because of their integrity and standing behind their product.! As an owner of a 50 year old company, its impressive to see people of this caliber in sales and just working hard for their clients!

Call these guys, TODAY! You will not be disappointed!!
BC
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Benjamin C.
Shelbyville, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
10
Category: Service
EXCEPTIONAL COMPANY!!
I recently was in the market for a used Genesis. . I had a horrific experience at another Genesis dealership close by on trying to purchase a GV70.

I called and met with salesman Eric , Manager Ali and the general manager Colby. .

What a delight it is to deal with quality, honest and caring people. I live out of state, but I will shop here again because of their integrity and standing behind their product.! As an owner of a 50 year old company, its impressive to see people of this caliber in sales and just working hard for their clients!

Call these guys, TODAY! You will not be disappointed!!
JT
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Jerry T.
Merritt Island, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/14/2024
0
Category: Service
Service is nonexistent
Google Review 9/15/2024
I have owned Mercedes, infinitys, Cadillacs and Corvettes. Genesis of Melbourne service is the absolute worst I have ever encountered. It is nonexistent. I purchased a new 2024 Genesis GV70 from Genesis Of Melbourne in December 2023. At the time of my purchase I asked about service and I was assured service would not be an issue at this Hyundai dealer selling Genesis. I have found it impossible to speak to a Genesis service representative at this dealership, and I have been trying foralmost a year. I complained to Genesis Motors and a representative recommended I drive 40 miles to a different dealer for service. Unacceptable. Due to lack of service at this dealership, I have decided to get rid of my GV70. Great car, terrible dealer service. Based on my experience with Genesis Of Melbourne, I do not recommend doing business with them.
JT
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Jerry T.
Merritt Island, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/14/2024
0
Category: Service
Service is nonexistent
I have owned Mercedes, infinitys, Cadillacs and Corvettes. Genesis of Melbourne service is the absolute worst I have ever encountered. It is nonexistent. I purchased a new 2024 Genesis GV70 from Genesis Of Melbourne in December 2023. At the time of my purchase I asked about service and I was assured service would not be an issue at this Hyundai dealer selling Genesis. I have found it impossible to speak to a Genesis service representative at this dealership. I complained to Genesis Motors and a representative recommended I drive 40 miles to a different dealer for service. Unacceptable. Due to lack of service at this dealership, I have decided to get rid of my GV70. Great car, terrible dealer service. Based on my experience with Genesis Of Melbourne, I do not recommend doing business with them.
DM
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Donald M.
Vero Beach, FL
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
10
Category: Service
Don R
GGGRRRREEEAAAATTTT!!!!
LAELLE S. from Genesis Of Melbourne responded on 03/02/2022 06:06 AM

Thank you for taking the time to complete our survey. Your opinion is very important to us as we are always looking ways to improve your experience. We would like to thank you for your loyalty to Genesis of Melbourne and we will continue to honor our commitment to providing you with the very best customer service. Please do not hesitate to reach out if there is anything else we can do for you and we look forward to seeing you again soon!

 

Thank you,

Laelle Spoly 
Coastal Hyundai/Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

BA
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Brian A.
Palm Bay, FL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
10
Category: Service
Service at the highest level
Genesis of Melbourne always makes each experience painless and the staff is incredibly knowledgeable
LAELLE S. from Genesis Of Melbourne responded on 02/22/2022 12:20 PM

Thank you Brian for taking the time to complete our survey. Your opinion is very important to us as we are always looking ways to improve your experience. We would like to thank you for your loyalty to Genesis of Melbourne and we will continue to honor our commitment to providing you with the very best customer service. Please do not hesitate to reach out if there is anything else we can do for you and we look forward to seeing you again soon!

 

Thank you,

Laelle Spoly 
Coastal Hyundai/Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

KF
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Kenneth F.
Ann Arbor, MI
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2022
verified customerVerified Customer
9
Category: Service
title cant be blank
comments must be present
LAELLE S. from Genesis Of Melbourne responded on 02/04/2022 06:03 AM

Hi Kenneth,

Thank you for taking the time to share your service experience, your feedback is very important to us. I see that we fell a little short of our usual 5 stars and would appreciate the opportunity to speak with you further about some areas of improvement. Please reach out to me at your convenience at 321-727-2400 ext1313.

Thank you,

Laelle Spoly 
Coastal Hyundai/Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

JP
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James P.
Melbourne, FL
2019 Genesis G70
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/31/2022
5
Category: Service
Good except for the finance dept.
Anthony in sales is great. Willy in service is great. The service is next to none.
However, the finance dept. is a rip-off. The sold me a extended service agreement but never pointed out it cost $2233. When I noticed it in my contract I went to the service department and cancelled it. That was in Nov. It is now Feb. and I am still waiting for the credit to show on my car loan.
LAELLE S. from Genesis Of Melbourne responded on 02/02/2022 07:18 AM

Good Morning Mr. Piason,

Thank you for taking the time to share your service experience, your feedback is very important to us. I see that we fell a little short of our usual 5 stars and would appreciate the opportunity to speak with you further about some areas of improvement with finance, this review is for service.  Please reach out to me at your convenience at 321-727-2400 X1313. 
Thank you,

Laelle Spoly 
Coastal Hyundai/Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

 

 

LAELLE S. from Genesis Of Melbourne responded on 02/02/2022 07:21 AM

Thank you for taking the time to share your service experience, your feedback is very important to us. I see that we fell a little short of our usual 5 stars and would appreciate the opportunity to speak with you further about some areas of improvement with finance, this is a service review. Please reach out to me at your convenience at 321-727-2400 ext 1313. 

Thank you,

Laelle Spoly 
Coastal Hyundai/Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

 

SS
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Shakerria S.
Palm Bay, FL
2018 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/10/2021
9
Category: Service
Very Personable
Jadon Fazio Makes you feel comfortable. Explains and makes sure youunderstand.
LAELLE S. from Genesis Of Melbourne responded on 12/13/2021 04:59 AM

Thank you for taking the time to complete our survey. Your opinion is very important to us as we are always looking ways to improve your experience. We would like to thank you for your loyalty to Genesis of Melbourne and we will continue to honor our commitment to providing you with the very best customer service. Please do not hesitate to reach out if there is anything else we can do for you and we look forward to seeing you again soon!

 

Thank you,

Laelle Spoly 
Coastal Hyundai-Mitsubishi/ Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

Employees worked with
JF
JASON FAZIO
EC
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Edward C.
Palm Bay, FL
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2021
verified customerVerified Customer
10
Category: Service
Outstanding Service
Jason is extremely knowledgeable and professional.
LAELLE S. from Genesis Of Melbourne responded on 11/29/2021 05:06 AM

Thank you for taking the time to complete our survey. Your opinion is very important to us as we are always looking ways to improve your experience. We would like to thank you for your loyalty to Genesis of Melbourne and we will continue to honor our commitment to providing you with the very best customer service. Please do not hesitate to reach out if there is anything else we can do for you and we look forward to seeing you again soon!

 

Thank you,

Laelle Spoly 
Coastal Hyundai-Mitsubishi/ Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

Employees worked with
JF
JASON FAZIO
RN
gravatar
Robert N.
Sebastian, FL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
verified customerVerified Customer
10
Category: Service
Great service
I really don't have anything else to add
LAELLE S. from Genesis Of Melbourne responded on 11/22/2021 04:45 AM

We want to thank you for being apart of our family. At Genesis of Melbourne we strive daily to give our customers a 5 star service and we wanted to thank you for allowing us to provide you with the best. We value your business and I will be sure to pass along your kind words to our service team.

Thank you again for taking the time to complete our survey and for the positive feedback.

Thank you,

Laelle Spoly 
Coastal Hyundai-Mitsubishi/ Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

JC
gravatar
John C.
Indialantic, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customerVerified Customer
10
Category: Service
Outstanding Service
The service was exceptional at every level and at every step in the process. I couldn't begin to express my gratitude and appreciation to all of the people at Genesis of Melbourne. A well deserved THANK YOU.
LAELLE S. from Genesis Of Melbourne responded on 11/22/2021 04:44 AM

We want to thank you for being apart of our family. At Genesis of Melbourne we strive daily to give our customers a 5 star service and we wanted to thank you for allowing us to provide you with the best. We value your business and I will be sure to pass along your kind words to our service team.

Thank you again for taking the time to complete our survey and for the positive feedback.

Thank you,

Laelle Spoly 
Coastal Hyundai-Mitsubishi/ Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

Employees worked with
JF
JASON FAZIO
DP
gravatar
Donna P.
Indialantic, FL
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customerVerified Customer
10
Category: Service
Great service
Excellent experience so far!
LAELLE S. from Genesis Of Melbourne responded on 11/18/2021 08:12 AM

We want to thank you for being apart of our family. At Genesis of Melbourne we strive daily to give our customers a 5 star service and we wanted to thank you for allowing us to provide you with the best. We value your business and I will be sure to pass along your kind words to our service team.

Thank you again for taking the time to complete our survey and for the positive feedback.

Thank you,

Laelle Spoly 
Coastal Hyundai-Mitsubishi/ Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

Employees worked with
JF
JASON FAZIO
Verified Customer
Melbourne, FL
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Service
Pleased with service
Jason always does a great job. All of my concerns were taken care of.
LAELLE S. from Genesis Of Melbourne responded on 11/10/2021 05:01 AM

We want to thank you for being apart of our family. At Genesis of Melbourne we strive daily to give our customers a 5 star service and we wanted to thank you for allowing us to provide you with the best. We value your business and I will be sure to pass along your kind words to our service team.

Thank you again for taking the time to complete our survey and for the positive feedback.

Thank you,

Laelle Spoly 
Coastal Hyundai-Mitsubishi/ Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

Employees worked with
JF
JASON FAZIO
Verified Customer
Indialantic, FL
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customerVerified Customer
10
Category: Service
Very good service
Kept me informed of progress
LAELLE S. from Genesis Of Melbourne responded on 10/27/2021 05:28 AM

We want to thank you for being apart of our family. At Genesis of Melbourne we strive daily to give our customers a 5 star service and we wanted to thank you for allowing us to provide you with the best. We value your business and I will be sure to pass along your kind words to our service team.

Thank you again for taking the time to complete our survey and for the positive feedback.

Thank you,

Laelle Spoly 
Coastal Hyundai-Mitsubishi/ Genesis of Melbourne
Loaner Coordinator/Genesis Advocate
Lspoly@coastalhyundai.com
321-727-2400 ext 1313

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