Service Department's Reviews

4.2

(17 Reviews)

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Susan B.

01/31/2023

Category: Service

Beyond disappointed…

My G80 had a recall failure. It took 3 weeks to schedule an appointment. Was not offered a loaner. Once they looked at the issue, I was told someone from Hyundai would have to come inspect the car to see if was a true recall failure or driver error. They said it would take a MONTH so they put me in a G80 loaner in which I got hit. I returned the car and received a G70 which is so tiny, no one can sit in the backseat. Requested a different car twice but my service writer refused to return my call. After numerous other calls an no one ever coming to look at my car, I was told Hyundai was deciding to repair the issue and parts were on order. I waited 2 weeks to call and check on car status. No return call. I call the service manager, no return call. I call the dealership manager and within 10 minutes I’m told my car will be ready the next day. It was fixed and I drove an hour to the dealership to pick my car up. The date is 1/30/23. My car sat on their lot for 6 weeks. They pull my car up and hand me the keys. My black G80 was so filthy it was almost white. I’ve driven other “luxury” brands and always had a car wash with service. The least they could have done. If you live in Cincinnati, buy ANYTHING but a Genesis.

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