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SureCritic / Genesis Of Montgomery
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Genesis Of Montgomery

Average Score
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(18 Reviews)
13
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Score Details

5 stars
55%
4 stars
22%
3 stars
9%
2 stars
3%
1 star
9%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
1
Total ReScores™
5.0
ReScore™ Average
13
Net Promoter Score ®

Business Details

Categories
Contact
(513) 489-2000
No Business Hours Provided

Business Hours

* No Time Zone Provided
10981 Montgomery Road Cincinnati, OH 45249
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Service Department's Reviews
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(18 Reviews)
Write a Review
Recent Reviews
AC
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Alinia C.
Mason, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2024
1
Category: Service
Great car. Terrible sales experience
We went to Columbus instead and loved it. Nothing wrong with Genesis but some people in the store behaved like they were doing me a favor showing me a car.
TS
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Tom S.
Ft Mitchell, KY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/14/2023
0
Category: Service
Horrible communication, zero communication
This place has a whole new area for Genesis but the service is sub par. got there walked in no one on in there as I waited then another customer came in still no representative. Finally someone came in took my info to run an error code. Hour later I to follow up with the person. Comes back with ridiculous quote. This is the worst Genesis dealer. As I’m sitting in room People have been waiting for car washes which was broken . Oil changes that were finished but no one notified them at 90 dollars and couldn’t even assist in finding s five dollar coupon on website. Rude cashier at window doesn’t mind making you wait. Stay clear
SB
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Susan B.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/31/2023
0
Category: Service
Beyond disappointed…
My G80 had a recall failure. It took 3 weeks to schedule an appointment. Was not offered a loaner. Once they looked at the issue, I was told someone from Hyundai would have to come inspect the car to see if was a true recall failure or driver error. They said it would take a MONTH so they put me in a G80 loaner in which I got hit. I returned the car and received a G70 which is so tiny, no one can sit in the backseat. Requested a different car twice but my service writer refused to return my call. After numerous other calls an no one ever coming to look at my car, I was told Hyundai was deciding to repair the issue and parts were on order. I waited 2 weeks to call and check on car status. No return call. I call the service manager, no return call. I call the dealership manager and within 10 minutes I’m told my car will be ready the next day. It was fixed and I drove an hour to the dealership to pick my car up. The date is 1/30/23. My car sat on their lot for 6 weeks. They pull my car up and hand me the keys. My black G80 was so filthy it was almost white. I’ve driven other “luxury” brands and always had a car wash with service. The least they could have done. If you live in Cincinnati, buy ANYTHING but a Genesis.
EZ
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Esther Z.
Cincinnati, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/12/2022
0
Category: Service
.
I took my Genesis in for service because the front turn signals were not working. One hour later I received an estimate of $3,676 to fix the turn signals. The estimate said two head lights had to be replaced because the car had been in an accident. The car had not been in an accident. I took my car to the neighborhood mechanic. In 20 minutes he replaced two light bulbs. Cost—$23.72–includes tax and labor. The head lights work, the turn signals work. Either the person who gave the estimate was not trained or taking advantage of a female senior citizen.
EZ
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Esther Z.
Cincinnati, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/12/2022
0
Category: Service
.
I took my Genesis in for service because the front turn signals were not working. One hour later I received an estimate of $3,676 to fix the turn signals. The estimate said two head lights had to be replaced because the car had been in an accident. The car had not been in an accident. I took my car to the neighborhood mechanic. In 20 minutes he replaced two light bulbs. Cost—$23.72–includes tax and labor. The head lights work, the turn signals work. Either the person who gave the estimate was not trained or taking advantage of a female senior citizen.
HV
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Haree V.
Cincinnati, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/20/2022
0
Category: Service
Poor service, not worth visiting
Made an appointment for servicing my GV 80, I was booked for 10:30 am on Saturday. I arrived there by 10:15 am and was told “if I were you I would get the vehicle some other day, there are 6-7 vehicles ahead of you and we are not taking any more vehicles today and even if we did you would have to wait for over an hour and half”. Talked to the customer service agent at front seat who said that the person who made an appointment for me was not even supposed to make an appointment for today as Saturdays are only walk ins. You must be kidding me! Needles to say I am never going here ever again if only I had a choice (there are no other Genesis dealerships in the are). This is not the first time this has happened here, when I had to get my tire changed (through tire and wheel insurance) it was a nightmare. Sorry guys, you are not seeing me back here.
Verified Customer
Cincinnati, OH
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2022
verified customerVerified Customer
10
Category: Service
Okay service but still having same problem.
Still having the problem that I brought car in for.
ALEXANDER A H. from Genesis Of Montgomery responded on 03/21/2022 05:48 AM

Thank you for your feedback.  An intermittent transmission problem that can not be duplicated can be hard to diagnose.  We reset the adaptive values on the transmission when you were here.  Please allow the transmission a few hundred miles to finish adjusting.  Thank you for your business Mark.  

AP
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Andrea P.
Cincinnati, OH
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customerVerified Customer
10
Category: Service
Thanks
Thanks
Verified Customer
Cincinnati, OH
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
verified customerVerified Customer
7
Category: Service
Great service
Great experience
MF
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Mark F.
Cincinnati, OH
2017 Genesis G80
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/14/2021
verified customerVerified Customer
Category: Service
They try very hard to satisfy.
All in all, everyone I was in contact with tried very hard to satisfy me. That includes check-in man; service writer; mechanic; cashier; General Manager.
Recommended
ROBERT C B. from Genesis Of Montgomery responded on 06/15/2021 10:30 AM

     Thank you for the feedback Mark, just an update on facility status, we met with the architect and contractor
for the remodel that is coming soon. Thanks again, we appreciate your business.

TS
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T S.
Ft Mitchell, KY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/12/2021
Poor
Two occasions I have brought my genesis in for a back up camera under warranty but the problem they said was the radio and needed a new system that wasn’t covered under a warranty. Techs need more training.
Brought in for the oil change quoted me wrong price because this car takes more oil.
Not Recommended
ROBERT C B. from Genesis Of Montgomery responded on 04/12/2021 01:45 PM

     Sorry T.S., I would love to research the situation and help if possible, but have nothing to go on.

Verified Customer
Cincinnati, OH
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2021
verified customerVerified Customer
Category: Service
My
Sales guys were great. Car was supposedly checked out prior to new car delivery but I think they missed some things.
Recommended
ROBERT C B. from Genesis Of Montgomery responded on 04/05/2021 07:08 AM

       Thank you for the feedback, by all means if you have a queation on the PDI inspection
please feel free to contact us and we will be happy to go over the car again. The PDI is completed 
digitally on a tablet and all criteria are sent directly when done, however there are other things 
we can go over to reassure you. Thanks again and please give us a call so we can arrange a
reinspect.

LL
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Lee L.
Cincinnati, OH
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2021
verified customerVerified Customer
Category: Service
Great job
Called to get service for my G80. They offered concierge pick up service, which was great. They picked up my car at work, and left a loaner for me to use. Then delivered my fixed car the day after a snowstorm, and it was washed. They were very professional and prompt. I highly recommend them.
Recommended
ROBERT C B. from Genesis Of Montgomery responded on 03/18/2021 12:23 PM

    Thanks so much for the feedback Lee, we appreciate your business

Verified Customer
Mason, OH
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
verified customerVerified Customer
Category: Service
Great people
They went above and beyond in making sure I got taken care of.
Recommended
ROBERT C B. from Genesis Of Montgomery responded on 03/18/2021 12:22 PM

      Thanks Dan, we appreciate the feedback

DC
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Dale C.
Liberty, IN
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customerVerified Customer
Category: Service
Great service
so easy to get car serviced and the valet service is great
Recommended
Displaying Review 1 - 15 of 18 in total
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