Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

461 Reviews

98% Would Recommend
Latest Review 7 days ago

Reviews


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Colan T.
Wyoming, OH
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Colan said the staff was very accommodating and the service was efficient.
This review was collected via phone interview by Customer Research Inc.
Jim Q. from Santos Auto Service responded on 12/07/2018

Thank you for the positive review, Colan. We appreciate your continued patronage here at Santo's Auto Service!


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Isabelle J.
Cincinnati, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Isabelle said that the business has been incredibly helpful.
This review was collected via phone interview by Customer Research Inc.
Jim Q. from Santos Auto Service responded on 12/07/2018

Thank you very much for the positive review, Isabelle. Please let us know if we are able to assist you with anything else in the future!

With Gratitude,

Becky


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CHRIS H.
Fairfield, OH
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018
Santos knows Cars!👌
They know everything that it takes to take care of my car...

Verified Customer
Cincinnati, OH
Volkswagen Beetle
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/22/2018
Nasty Mechanic
I had a letter from Jim Questa for a complimentary oil change because the mechanic who inspected my BMW 328i for a long road trip to Florida in the Summer had failed to check the AC for Freon. It was a miserable drive and weeks later, the car had repeated issues with the AC. After spending thousands of dollars in Florida, including buying a new evaporator, my car died, so I traded it in for a new VW Beetle. Seems there were two recalls that had no remedy.
I still had the letter and was told by the staff that they would honor it for the new car as a gesture for my bad experience driving without AC for the old vehicle.
When I came in at 0800 on November 20, 2018, Mr Santos asked to see the letter and when I gave it to him, the mechanic who was to do the oil change was sitting there and was the same one as before. He became extremely belligerent and nasty to me, so much so that Mr Santos had to ask him twice to stop it!!! The guy was agitated and I started to feel threatened. Mr Santos gave me a cup of coffee and had me wait while the car had the oil change.
The mechanic’s behavior had been so rude that I will never return. He obviously has issues with female clients and I will make sure to not recommend coming here.
Jim Q. from Santos Auto Service responded on 11/26/2018

Thank you for your recent review regarding your visit here at Santos Auto Service. We recognize that our technician was overzealous in his questioning, and that he may have come off in a negative manner when speaking to you. This interaction does not reflect our usual high standards of service and courtesy at Santos Auto Service. Customer service is always our number one priority, and we obviously did not meet the standard in this case. We would like to sincerely apologize for the negative experience you had, and wish you all the best in the future.

Best Wishes,

Becky Black
Santos Auto Service


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JERRY G.
Cincinnati, OH
Saturn Astra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Saturn Astra PM service and oil change.
I received my usual thorough, efficient service. It was completed in the time promised.

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TERESA W.
West Chester, OH
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
BMW SERVICE
First time taking my BMW X3 to Tony Santos and what great customer service! Dropped it off around 10 am for rear brakes, fluid checks and windshield wiper install and car was done by 3!

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Harry L.
Wyoming, OH
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Harry said the employees completed his service within a day.
This review was collected via phone interview by Customer Research Inc.

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RANDY G.
Cincinnati, OH
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Friendly and fair
We have used Santos for more than 20 years.
They are wonderful to work with. Great team of people who thoroughly check your car and share their findings. They give you options only reconmendcwork that has to be done. No high pressure. I trust Tony and his team!

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Tom P.
Wyoming, OH
Volkswagen Passat Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Tom said he is pleased with what they completed on his vehicle. They are responsive and gave him a ride while working on the issues, and the prices were fair.
This review was collected via phone interview by Customer Research Inc.

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SHAWN K.
Wyoming, OH
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Oil Change / Brake Repair
Great Customer Service!

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BRIAN K.
Cincinnati, OH
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Oil Change and More
Dropped in, no appointment, for a morning oil change. Tony's team went the extra mile to resolve my light bulb warning which was not straightforward. Up and down the rack several times to resolve it. I thought I would have been able to do it on my own; no way.

DP
Debbie P.
Wyoming, OH
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Debbie said the business did a great job and provided prompt service.
This review was collected via phone interview by Customer Research Inc.

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Corinne B.
Cincinnati, OH
Oldsmobile Cutlass Supreme
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Corinne said they are the best.
This review was collected via phone interview by Customer Research Inc.

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EDWARD W.
Cincinnati, OH
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018
Service
Excellent!,,

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Suzy P.
Cincinnati, OH
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Suzy said that the service at this business was just wonderful and she would recommend them.
This review was collected via phone interview by Customer Research Inc.

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Kyle H.
Newport, KY
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Kyle said the service was good and everything went well.
This review was collected via phone interview by Customer Research Inc.

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Barbara K.
Cincinnati, OH
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Barbara said that the place was good.
This review was collected via phone interview by Customer Research Inc.

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Colette Q.
Cincinnati, OH
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Colette said they are honest, efficient, competent, friendly and they are nice to work with. They did a good job. They gave her vehicle back to her quickly.
This review was collected via phone interview by Customer Research Inc.

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Vinnie S.
Cincinnati, OH
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Vinnie said the service was good.
This review was collected via phone interview by Customer Research Inc.

JM
JOSE M.
Milford, OH
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Great Service
Great service as always.