Thank you for the positive review, Colan. We appreciate your continued patronage here at Santo's Auto Service!
Thank you very much for the positive review, Isabelle. Please let us know if we are able to assist you with anything else in the future!
I still had the letter and was told by the staff that they would honor it for the new car as a gesture for my bad experience driving without AC for the old vehicle.
When I came in at 0800 on November 20, 2018, Mr Santos asked to see the letter and when I gave it to him, the mechanic who was to do the oil change was sitting there and was the same one as before. He became extremely belligerent and nasty to me, so much so that Mr Santos had to ask him twice to stop it!!! The guy was agitated and I started to feel threatened. Mr Santos gave me a cup of coffee and had me wait while the car had the oil change.
The mechanic’s behavior had been so rude that I will never return. He obviously has issues with female clients and I will make sure to not recommend coming here.
Thank you for your recent review regarding your visit here at Santos Auto Service. We recognize that our technician was overzealous in his questioning, and that he may have come off in a negative manner when speaking to you. This interaction does not reflect our usual high standards of service and courtesy at Santos Auto Service. Customer service is always our number one priority, and we obviously did not meet the standard in this case. We would like to sincerely apologize for the negative experience you had, and wish you all the best in the future.
Santos Auto Service
They are wonderful to work with. Great team of people who thoroughly check your car and share their findings. They give you options only reconmendcwork that has to be done. No high pressure. I trust Tony and his team!