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Genesis Of Northwest Houston

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(23 Reviews)
61
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
5
Total ReScores
4.8
ReScore Average
61
Net Promoter Score ®

Business Details

Categories
Contact
(281) 894-5200
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
19300 Northwest Freeway Houston, TX 77065
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(23 Reviews)

Verified Customer
Houston, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2021
verified customerVerified Customer
7
Category: Service
Regular service
They do a good job of serving my G80. However Genesis has done a poor job issuing map updates.
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 10/22/2021 07:52 AM

I'm so sorry, I do it can be frustrating having to wait on the new map update, but we here at the dealership have no control over the map updates.  All we can do is as soon as the update is available we will let you know and get it done for you.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

KG
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Kenneth G.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2021
verified customerVerified Customer
0
Category: Service
Incompetent, unreliable !
Over- promised and not delivered, initially NOT told about the recall! Since date of purchase to now, 6 weeks, the car has never been cleaned or detailed from sitting out on the used car lot 5 months or longer. They took the car for service and detailing 10 days and NOTHING has been done!!
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 10/12/2021 06:58 AM

Kenneth, 

Good morning, I understand your frustration with our sales department, but this review is effecting my service department not the sales department.  I have no control over the sales department on what they promised you, the only I have control of is fixing your vehicle when it has a problem or recall.  Please feel free to contact me if you have any questions.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

Verified Customer
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
verified customerVerified Customer
10
Category: Service
Recall
Surveys are a waste of time. Service representatives were excellent.
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 08/16/2021 05:28 AM

Thank you for your feedback.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

JW
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James W.
Plantersville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
verified customerVerified Customer
10
Category: Service
Service Genesis G80
Scheduled regular service, all went well. Everyone friendly and professional.
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 08/12/2021 10:51 AM

James, 

Thank you so much for your feedback and I love to hear when our customers have a great experience with us.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

MG
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Moses G.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
verified customerVerified Customer
Category: Service
Genesis G80
I got my First Genesis G80 last year as a Mother’s Day Present, I have never owned a car that I loved this much. The People at Genesis Northwest Houston are very Courteous and Knowledgeable and go above and beyond the duty.
Recommended
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 07/27/2021 08:33 AM

Moses, 

Thank you very much for your feedback, and for choosing Genesis of Northwest Houston for your service needs.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

HY
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Hai Y.
Cypress, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
verified customerVerified Customer
Category: Service
APPRECIATION
I AM SO APPRECIATE FOR YOUR KIND, FAST, COURTEOUS, RESPECT TO CUSTOMER.
IT IS NOT EASY TO DO, BUT YOUR TEAM IS EVERY THING IS GREAT.
I THANK YOU FOR YOUR GREAT SERVICES.
FURTHERMORE, I WILL TELL MY FRIENDS AND FAMILY.
Recommended
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 07/10/2021 07:28 AM

Hai,

Thank you very much for your feedback.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

Verified Customer
Cypress, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
verified customerVerified Customer
Category: Service
Up and coming brand
The Genesis brand is one to watch, get one before everyone else gets wise.
Recommended
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 06/30/2021 11:47 AM

Thank you so much for your feedback, we love hearing that customer are enjoying their Genesis.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

MH
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Muhammad H.
Houston, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/24/2021
Category: Service
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 03/24/2021 06:29 AM

Muhammad, 

Good morning, thank you for your feedback, but after look over the survey.  I'm a little confused, because you marked everything great but you gave a 2 star, I would like know what we did wrong on your last visit, to see if there's anything I can do to make it right or so it don't happen next time.  Please feel free to contact me on my info below.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

PS
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Patrick S.
Tomball, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/13/2021
verified customerVerified Customer
Category: Service
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 03/16/2021 06:32 AM

Patrick, 

I'm sorry to hear about this, and I can assure you that Genesis is working hard on this issue.  I also have contacted our District Parts and Service Manager and she has forwarded your issue up to her bosses, they're asking for your radio ID.  Please feel free to contact me if your have any questions or if there's anything I can do for you.   

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

JT
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Jacob T.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
verified customerVerified Customer
Category: Service
Excellent service at Hyunday and Genesi 290
Not th zService manager George Sanchez and my service specialist Paul Witcher have made my service experience worthwhile. I come to this location from faraway in Houston because I am always treated courteously, with respect and proficiency
Recommended
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 01/21/2021 05:56 AM

Dr. Tal,

Thank you very much for the kind words and I'm glad that you're taken care everything you come in for service.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

MM
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Michael M.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2021
verified customerVerified Customer
Category: Service
AMAZING Experience
From the moment I walked into the dealership, I felt at home, at ease, and as if I was the most important customer they had ever had (Even though the showroom was full of other customers). They betnt over backwards to give me the most for my trade in and were able to get me approved through financing even though my credit had been hit hard by the covid-19 pandemic. After this experience, there is no other dealership that I would ever go to!
Recommended
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 01/04/2021 12:47 PM

Michael, 

Thank you for your feedback and I hope you're enjoying your new vehicle.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

MM
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Marcus M.
Cypress, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
verified customerVerified Customer
Category: Service
Awesome Job As Usual!!!
Very detailed, always get my cars back clean!!!
Recommended
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 12/16/2020 07:43 AM

Marcus, 

Thank you very much for your feedback and for being part of the Genesis of Northwest Houston family.  May you and your family have a Merry Christmas and a Happy New Year.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

HY
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Hai Y.
Cypress, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020
verified customerVerified Customer
Category: Service
APPRECIATION
I AM WRTING THIS LETTER FOR APPRECIATION OF MAITENANCE SERVICES OF MY 2017 GENESIS G80 5..0 ULTIMATE
PACKAGE BY GENESIS OF NORTHWEST HOUSTON.
FIRST OF ALL THE SERVICE ADVISOR WAS SO KIND AND KNOWS HER JOB AS A SERVICE ADVISOR.
SHE WAS SO COURTEOUS AND KIND THAT MAKES CUSTOMER IS VERY COMFORTABLE.
IT MAKE ME TO CONTINUALY USE THIS DEALERSHIP FOR SERVICE AND FURTHERMORE RECOMMEND FRIENDS
AND FAMILY. SHE IS GREAT ASSET TO THE DEALERSHIP AND GENESIS MOTOR AMERICA.
FURTHERMORE, I WILL WRITE TO GENESIS MOTOR AMERICA AND HEAD OFFICE IN KOREA FOR APPRECIATION.
AGAIN, THANKS FOR SERVICE ADVISOR AND DEALERSHIP.
Recommended
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 09/29/2020 06:35 AM

Hai, 

Thank you so much for your feedback, and choosing us to service your Genesis.  If there is anything we can do please don't hesitate to reach out us.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

DB
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Darrell B.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020
verified customerVerified Customer
Category: Service
I am super happy with G90.
After driving S classes the last 35 years I thought I would try Genesis. The car is fantastic and about half the cost. Hub Genesis in Houston has provided the utmost in friendliness and professionalism. My salesman Bob Rhea and service writer Paul are extremely good at their job. I highly recommend.
Recommended
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 09/21/2020 07:17 AM

Darrell, 

Thank you so much for your feedback, and I happy to hear that you had a great experience and that you're enjoying the G90.  

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com

RW
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Ronald W.
Cypress, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
verified customerVerified Customer
Category: Service
Oil Change
Service attendant very helpful
Recommended
GEORGE A S., Service Manager from Genesis Of Northwest Houston responded on 07/29/2020 07:21 AM

Ronald, 

Thank you very much for your feedback, and for choosing us to service your vehicle.

George Sanchez
Service Manager
Hub Hyundai and
Genesis of Northwest Houston
281-664-6223
gsanchez@hubhouston.com
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