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Genesis Of Sacramento

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(13 Reviews)
50
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
50
Net Promoter Score ®

Business Details

Categories
Contact
(916) 427-1234
No Business Hours Provided

Business Hours

* No Time Zone Provided
6250 Florin Road Sacramento, CA 95823
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(13 Reviews)

SJ
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Steven J.
Sacramento, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customerVerified Customer
10
Category: Service
Excellent service.
Excellent service, friendly and competent. Service was done in a very timely manner...very satisfied.

AS
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Anilesh S.
Elk Grove, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
verified customerVerified Customer
10
Category: Service
Excellent service
Very good service

DS
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Donald S.
Sacramento, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Service
Sacramento Hyundai’s service department is simply the best in the business!
In my many years of being a car owner, I have never experienced the exceptional level of service I routinely get from Sacramento Hyundai. It starts with their service manager Jerry Eastman and his awesome team to include Grady, Dominic, and the remainder of the service team whose names I can’t remember. I’ve owned other vehicles from different car manufacturers such as Lexus and Land Rover but their level of service was okay but nothing to write home about. I hope the service department stays in place for a long time so that I, and many of the other Hyundai owners, can enjoy the outstanding service we enjoy every time we have our vehicles serviced. Thank you!
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Sacramento responded on 04/07/2021 11:29 AM

Hi Donald!
Thank you very much for the kind words and the great 5 star review! I will be sure they are shared with the team. We appreciate you and your business! You and your business are much appreciated! I will be sure and share your kind comments with the team. 
Sincerely,

Sheila Ramsey
Customer Relations Manager
"We strive for FIVE" 
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day & Stay Safe!

GF
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Gary F.
Fairfield, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/24/2021
verified customerVerified Customer
Category: Service
JERRY E., Service Manager from Genesis Of Sacramento responded on 03/26/2021 10:26 AM

Gary,

Thank you for taking the time to chat with me today. I really appreciate your feedback and appreciate your patience with us while we try to get back to providing our full customer service and amenities during this time. Next time you come here we will have returned to full service and be washing cars again. Thanks again. 

Jerry Eastman
Service Manager
(916)427-1234 Office
(916)459-1279 Text

BJ
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Bertha J.
Sacramento, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2021
verified customerVerified Customer
Category: Service
Great service
Everyone at the dealership was friendly, helpful and attentive.
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Sacramento responded on 03/12/2021 12:40 PM

Good Afternoon Bertha!
Thank you for the awesome 5 star review and for giving us the opportunity to assist you! We greatly appreciate you and your business! 

Sincerely,
Sheila Ramsey
Customer Relations Manager
"We strive for FIVE" 
Genesis of Roseville, Roseville Hyundai, Genesis of Folsom Lake, Folsom Lake Hyundai, Genesis of Sacramento & Sacramento Hyundai
916-293-4774
sramsey@hyundaistore.com
Have a great day & Stay Safe!

Verified Customer
Davis, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
verified customerVerified Customer
Category: Service
Perfect!
Advisor: Genesis - Dominic De Rosa
Completely satisfactory experience with Sacramento Hyundai Genesis maintenance check service— kind and favorable attitude and explanation, professional work with minimal waiting time.
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Sacramento responded on 10/26/2020 01:17 PM

Good Afternoon!
Thank you for the wonderful review and for taking the time to complete our survey. We truly do appreciate your business and I will be sure to share your kind words with the team.
Sincerely,

Sheila Ramsey
Customer Relations Manager
Roseville Hyundai, Folsom Lake Hyundai 
& Sacramento Hyundai
sramsey@hyundaistore.com
Have a wonderful day! :)

BJ
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Bertha J.
Sacramento, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020
verified customerVerified Customer
Category: Service
Customer Service.
They listen to my needs.
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Sacramento responded on 10/13/2020 02:53 PM

Good Afternoon Bertha!
Welcome to our Genesis family! Congratulations on your new G80 :)
I am following up on your purchase to ensure it was a positive experience.
If I can answer any questions regarding our dealership or your vehicle, Please reach out to me at your convenience. 

Thanks again for being our customer! Have a wonderful day :)

Sincerely,
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774

BM
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Bradley M.
Elk Grove, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020
verified customerVerified Customer
Category: Service
G80 Perfect car
Great dealership, staff was excellent in getting my needs taken care of.
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Sacramento responded on 08/03/2020 09:39 AM

Hi Bradley,
Thank you for the awesome 5 star review and for giving us the opportunity to assist you! We appreciate your business!
Sincerely,
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774    


CB
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Cedric B.
Sacramento, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2020
verified customerVerified Customer
Category: Service
Service gone wrong
When the car was serviced the technician was backing out of the port and hit something which damaged my new car. So I am awaiting repairs to be completed.
Not Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Sacramento responded on 06/30/2020 10:36 AM

Mr. Burgess, Thank you for taking my call, I am glad to hear the vehicle is being repaired. I apologize again for the incident.
Have a great day.
Sheila


BM
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Bradley M.
Elk Grove, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
verified customerVerified Customer
Category: Service
Great place
I would recommend buying their car from them
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Sacramento responded on 06/10/2020 04:33 PM

Hi Bradley,
Thank you for the awesome 5 star review and for giving us the opportunity to assist you! We appreciate your business!
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774 


KD
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Kayla D.
Sacramento, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
verified customerVerified Customer
Category: Service
Exceptional service
Advisor and staff knowledgeable and polite.
Recommended
SHEILA R R., Customer Relations Manager from Genesis Of Sacramento responded on 05/19/2020 03:31 PM

Hi Kayla,
Thank you for the awesome 5 star review and for giving us the opportunity to assist you! We appreciate your business!
Sheila Ramsey
Customer Relations Manager
sramsey@hyundaistore.com
916-293-4774      


BM
gravatar
Bradley M.
Elk Grove, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
verified customerVerified Customer
Category: Service
G80 Perfect car
I would recommend my friends to by a Genesis G80 best car I ever owned, the car has everything you need in one package.
Recommended

CC
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Cecil C.
Rancho Cordova, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
verified customerVerified Customer
Category: Service
Sales and service staff are great!
Sales and service staff are great!
Recommended

CB
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Cedric B.
Sacramento, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2019
verified customerVerified Customer
Category: Service
Display
Great service. Unfortunately I received the only bad display.
Recommended

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