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SureCritic / Genesis Of Selma
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Genesis Of Selma

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(33 Reviews)
59
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Score Details

5 stars
74%
4 stars
9%
3 stars
3%
2 stars
1%
1 star
11%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
5
Total ReScores™
5.0
ReScore™ Average
59
Net Promoter Score ®

Business Details

Categories
Contact
(559) 896-2277
No Business Hours Provided

Business Hours

* No Time Zone provided
2505 Highland Avenue Selma, CA 93662
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Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(33 Reviews)
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Recent Reviews
MC
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MICHAEL C.
Hanford, CA
2024 Genesis GV70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/03/2023
verified customerVerified Customer
0
Category: Sales
CUSTOMER CARE DOES NOT EXIST
We bought this car on Monday, September 11, 2023. A representative from the dealership was supposed to contact us the next day to cure an issue with the vehicle (on a "DUE BILL"). We were not contacted all week. I stopped at the dealer on the following Sunday and was PROMISED they would call. CRICKETS... Went back to the Dealership the following Friday (we live 20 miles away) and was taken personally to the service department and introduced to a service employee (who seemed bothered by my presence) who promised (again) we would be contacted first thing in the morning (Monday). We finally received a call by someone who said they were trying to "work out the logistics" of picking up the car. They finally picked up the car on Wednesday afternoon. At 9:30pm we received a Genesis Vehicle Notification that the car was unlocked at 9:30 IN ANOTHER CITY! I sent a Lock Command and called to asked where our car was. We were told "I know that guy....I trust him." Apparently, someone took our brand new $60,000+ car home with him that night. All of this, only to take it to an aftermarket body shop for repairs over 30 miles away and back again. Genesis of Selma's communications is horendous! I would expect more from a dealer when you spend that much money on a car. I guess you can shine them up and call them what you want, but apparently inside it's just a Hyundai, that place is still just a Hyundai Dealership!
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