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SureCritic / Genesis Of Vancouver
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Genesis Of Vancouver

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(25 Reviews)
74
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Score Details

5 stars
81%
4 stars
12%
3 stars
2%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
6
Total ReScores™
5.0
ReScore™ Average
74
Net Promoter Score ®

Business Details

Categories
Contact
(360) 694-8500
No Business Hours Provided

Business Hours

* No Time Zone provided
6802 Ne 40 Th Street Vancouver, WA 98661
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(25 Reviews)
Write a Review
Recent Reviews
JK
gravatar
Joel K.
Vancouver, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/21/2022
0
Category: Service
Atrocious
One part that sold me on Genesis was the service and valet service. Unfortunately, Genesis of Vancouver doesn't seem to receive online appointments so when I was expecting to receive valet service today, nobody arrived. I called and was told that they don't receive online orders, even though I had a confirmation number. Driving to the dealership for an appointment during the week is out of the question due to having a job. Being able to have service completed on a weekend is out of the question, since Genesis of Vancouver does not offer weekend service. This the first dealership that I have heard of that does not offer weekend service or live up to their slogan on their website "Service you can Trust". How do they expect working people get their $80k vehicles serviced? They have definitely lost a repeat customer to their atrocious service.
DEBRA R. from Genesis Of Vancouver responded on 02/21/2022 10:58 AM

Thanks for speaking to me on the phone, I believe we have the situation taken care of. Again, I am sorry that the confirmation was missed on our end. My Valet driver is on her way back, as soon as she gets here which will be around noon, I will send her your way.

Debra

DEBRA R. from Genesis Of Vancouver responded on 03/18/2022 06:05 AM

Just checking in to see if Genesis sent you another Review, if so could you be so kind to make sure that you score it a 5 STAR so that Genesis knows that my staff was fair and friendly to you on the phone. Again, thanks for talking with me on the phone, appreciate your time. Have a good weekend.

Debra

DEBRA R. from Genesis Of Vancouver responded on 04/11/2022 02:28 PM

just checking to see if you ever found a rescore from Genesis so that they knew I took care of your vehicle and that the staff treated you well. Thanks again, they said they sent it out on the 1st of March....

Enjoy your day,

Debra
360-992-8115

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