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SureCritic / Genesis Of Virginia Beach
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Genesis Of Virginia Beach

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(39 Reviews)
54
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Score Details

5 stars
73%
4 stars
14%
3 stars
9%
2 stars
2%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores™
4.0
ReScore™ Average
54
Net Promoter Score ®

Business Details

Categories
Contact
(757) 490-1111
No Business Hours Provided

Business Hours

* No Time Zone provided
3700 Sentara Way Virginia Beach, VA 23452
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(39 Reviews)
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Recent Reviews
LA
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Laura A.
Virginia Beach, VA
2019 Genesis G70
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/11/2022
verified customer Verified Customer
5
Category: Service
Slow process for an oil chsnge
I had a 1015 appointment to get my oil changed the other day. My advisor did not greet me and I had to go find him after about 25 minutes to see what was going on with my car. He was very nice and apologetic and said that they are just running behind with putting 60 to 80 cars through there a day. Then he came and brought me my discharge paperwork and I paced back and forth waiting for someone to bring my car around and again he came over and said sorry they’re just getting Out of a meeting. It was over two hours just to get a simple oil change. Also they vacuumed the front of my car but did not vacuum the backseat or the floorboards in the back.
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