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SureCritic / Genesis Of Waukesha
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Genesis Of Waukesha

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(32 Reviews)
23
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Score Details

5 stars
84%
4 stars
3%
3 stars
5%
2 stars
3%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
6
Total ReScores™
4.8
ReScore™ Average
23
Net Promoter Score ®

Business Details

Categories
Contact
(262) 547-0031
No Business Hours Provided

Business Hours

* No Time Zone provided
1583 East Moreland Boulevard Waukesha, WI 53186
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(32 Reviews)
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Recent Reviews
Verified Customer
Caledonia, WI
2020 Genesis G80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/01/2022
verified customer Verified Customer
4
Category: Service
Warranty work was said to be completed but incomplete
Car has had to go back multiple times for small little things that were incomplete. In this particular case it's discolored trim that was to be polished out and they missed spots. Also disappointed on the solution to repair as color much lighter than original(That's not on dealer). Don't seem to work FOR the customer when dealing with warranty work unless you specifically ask for them to do so.
I've started other communications using genesis cares to address this.
JUAN R D., Service Manager from Genesis Of Waukesha responded on 02/01/2022 07:02 AM

WE ARE SORRY FOR ANY INCONVENIENCE WE WILL BE CONTACTING YOU SOON

John Diez
Service Manager
Boucher Hyundai
262-522-4555
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