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Upon arriving at the service location to drop off my car, I was accompanied by my wife. My initial impression was negative as there was an individual at the counter who assured me that someone would assist me shortly. However, the manager simply walked past me without acknowledging my presence, while the person at the computer continued typing, completely disregarding me. The manager came in and out a couple of times, but I was left waiting the entire time. Finally, the original person inquired about how he could help me. I informed him of my appointment, and after typing on his computer, he asked for the fob and went outside. After five minutes, he returned without saying a word. Meanwhile, my wife repeatedly called me, curious about the delay. Frustrated, I asked the service representative how much longer it would take, to which he replied, "It will take as long as it takes." I requested to see the manager the same individual who had been walking by. The manager took over from the other guy and continued filling out information on the computer.
At this point, I informed him about the pulsing brakes, to which he informed me that it was not covered by the warranty because I was in my 37th month of a 36-month warranty. Not wanting to delve into the matter at that moment, I decided to leave.
Later, I received a call stating that all the rotors needed to be resurfaced, and this would not be covered by any warranty. I went, paid for the oil change, and departed. It was only afterward that I discovered my car had a 5-year/60,000-mile warranty. The car has 15K miles. Consequently, I will be contacting Genesis consumer affairs.
If possible, I strongly recommend seeking service elsewhere. This particular service department lacks a genuine concern for its customers or their time