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SureCritic / Genesis Of York
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Genesis Of York

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(31 Reviews)
48
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Score Details

5 stars
77%
4 stars
10%
3 stars
4%
2 stars
3%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores™
5.0
ReScore™ Average
48
Net Promoter Score ®

Business Details

Categories
Contact
(717) 755-2944
No Business Hours Provided

Business Hours

* No Time Zone provided
2425 Industrial Highway York, PA 17402
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(31 Reviews)
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Recent Reviews
VT
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VINCENT T.
Harrisburg, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2021
0
Category: Service
No service when service is needed.
Their service department might as well be non existent. They will avoid providing warranty service at all costs. Genesis of USA can't even reach them at this point.
Renee E C., Customer Satisfaction Representative from Genesis Of York responded on 10/28/2021 07:36 AM

Vincent,
Thank you very much for the feedback. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback seriously and use it as a learning tool to help us improve. Please email me Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Campbell
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315
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