Service Department's Reviews

4.6

(31 Reviews)

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Joe L.

Carlisle, PA

04/11/2023

Category: Service

True Disappointment

Genesis of York has demonstrated clearly they are not worthy of selling a Luxury Brand from Delivery to needed Warranty Service. Delivery was not "polished" as accustomed to with Mercedes Benz and Lexus. It reminded me of when I was young and bought a used car off a used car lot. The poor Delivery pales in light of the absolute abysmal treatment we received from their Service Dept. We purchased a new 2023 GV80 in October of 2022. From delivery, the brakes would squeak/squeal when backing up and brakes were applied. I drove the GV80 over the holidays and the brake defect remained. Though the GV80 was subsequently delivered to them in January and they acknowledged the noise, they returned the vehicle noting "maybe the noise will go away." I noted it had not in some 2 months. They then offered me a "one time courtesy fix" since it was not a Factory Defect, Simply Unreal !! I elevated the matter through management & Jack Giambalvo (Parent Dealer) to no avail. Giambalvo's Vice President of Operations said he would look into the matter. As with other management, never heard from him despite F/U emails. I elevated the matter to Genesis of North America. After weeks of "put offs"...they just bought me off for $1K just to "walk away" with our "squeaking/squealing brakes." They did so because Genesis of York claimed the squeaking/squealing was not a factory defect. This is evident that Genesis of NA has no leverage with them. In summation, we think our GV80 (less the brakes) is a fine SUV. Have driven Mercedes for decades and more recently Lexus. Either would have taken the vehicle and Fixed the Brakes at the outset. However, Genesis of York and Parent Jack Giambalvo Dealerships have neither the class or professionalism to sell a Luxury Brand.

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