Gerber Collision & Glass - Marysville

Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

257 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
96% Would Recommend
Latest Review almost 3 years ago

Reviews


TC
T C.
Marysville, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/08/2015
Not Wreck-ommended
WARNING: GO TO WBL AUTOMOTIVE INSTEAD. Gerber was in charge of protecting our vehicle while waiting for the insurance company to decide if the auto was a total loss. We were assured that the broken windows were covered with collision wrap and the inside was protected. About a week later when we visited the facility to check on the vehicle, the driver door was completely exposed! All the controls in the door were so drenched you could see standing water in them and the seat & floor area were also saturated. This total disregard, unfortunately, caused the vehicle to become a total loss which is not what we wanted, but are now forced to face! When discussing this with Jaime in the collision department she ignored this complaint by trying to change the subject and couldn't even bother with an apology much less a solution to the damage they caused. I was so frustrated with her lack of concern that I simply ended the conversation. I would NOT recommend this facility to anyone for even the simplest of repairs since they couldn't even care for a vehicle awaiting repair!! Worst customer service and concern for others property I've ever experienced. Isn't that their job? To care for our vehicles?? So disappointed!
IF YOU ACTUALLY WANT YOUR VEHICLE TO BE TAKEN CARE OF GO TO WBL AUTOMOTIVE. They took care of another vehicle for us (wind damage) with 110% customer service! From setting up a rental for us, keeping in contact with us, dealing with the insurance company, and closing everything out paperwork wise. Our vehicle was taken care of perfectly and looked amazing! Gerber isn't even on the same league as WBL. Gerber is just highly WRECKED in our book not wreck-ommended! Just these customer's two cents! :) Thanks for reading!

RW
Ron W.
Dodg
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2013 Category: Collision
They were polite, courteous, and timely. They did excellent work. They primed the bumper before they painted it. My vehicle was detailed. They were great.
This review was collected via phone interview by CSi Complete

WH
Wayne H.
Hond
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2013 Category: Collision
They treated me fair and took care of my needs in a timely manner.
This review was collected via phone interview by CSi Complete

NZ
Natasha Z.
Mini
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2013 Category: Collision
They work with State Farm, one of the preferred shops.
This review was collected via phone interview by CSi Complete

JO
James O.
Dodg
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2013 Category: Collision
They did what they said!
This review was collected via phone interview by CSi Complete

BW
Beatrice W.
Acura
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2013 Category: Collision
It was really frustrating with the lack of communication, I will not go back there.
This review was collected via phone interview by CSi Complete

AM
Alex M M.
Subaru
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2013 Category: Collision
All of the repairs could be done first time. The tire was not replaced.
This review was collected via phone interview by CSi Complete

JC
Jeffrey C.
Chev
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2013 Category: Collision
They did what they were supposed to do and it looks great.
This review was collected via phone interview by CSi Complete

WI
William I.
Ford
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2013 Category: Collision
The shop did a great job and did it very fast.
This review was collected via phone interview by CSi Complete

JM
Jenny M.
Ford
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2013 Category: Collision
They were very nice and understood that I was in an accident. I was not satisfied with one thing and they fixed that right away.
This review was collected via phone interview by CSi Complete

SV
Sharon V.
Chev
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2013 Category: Collision
They had good customer service and good contact. The job done quickly and we were satisfied with the work done.
This review was collected via phone interview by CSi Complete

MG
Marguerite G.
Jeep
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2013 Category: Collision
I thought it was professionally done. They were finished at the time they said it would be done. The shop was very clean and overall it was very professional.
This review was collected via phone interview by CSi Complete

PM
Patty M.
Gmc
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2013 Category: Collision
It was a very good experience.
This review was collected via phone interview by CSi Complete

KL
Kevin L.
Chev
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2013 Category: Collision
Their customer service was great.
This review was collected via phone interview by CSi Complete

KS
Katherin S.
Chev
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2013 Category: Collision
They gave great service. They took me home and had the car ready early.
This review was collected via phone interview by CSi Complete

TS
Terry S.
Toyota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2013 Category: Collision
They were top notch.
This review was collected via phone interview by CSi Complete

JF
John E F.
Hond
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2013 Category: Collision
They did what they said. They did a good job and kept me informed.
This review was collected via phone interview by CSi Complete

JR
Jayne R.
Honda
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2013 Category: Collision
Their customer service skills need to be improved.
This review was collected via phone interview by CSi Complete

SH
Steve H.
Hond
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2013 Category: Collision
They did a beautiful job. They washed my car. I couldn't have asked for anything more.
This review was collected via phone interview by CSi Complete

MB
Matthew B.
Chev
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2013 Category: Collision
Everything was a smooth transition. They kept me up to date.
This review was collected via phone interview by CSi Complete

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