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I selected this location because of the 5 star rating and good reviews, but my experience was anything but positive. I scheduled an appointment to receive an estimate and have my car repaired through the Gerber Collision & Glass national call center. When I arrived at the Schererville location I was told that my appointment was only for an estimate and I would need to wait 2 weeks before they began repairing my vehicle. I do not blame the body shop for this misunderstanding since the call center provided me with incorrect information.
The gentleman that performed my estimate, Guy Moore, asked the young lady at the front desk if it was possible to schedule a repair appointment sooner since the damage would only require 11 hours to repair. The young lady confirmed this was possible and they scheduled my appointment for 7 days. The estimator wrote down the date and time of my appointment on the estimate packet I received and told me that he would order the parts for my vehicle.
When I came back in 7 days to drop off my vehicle, both the young lady at the front desk and the estimator said they didn't have any record of scheduling an appointment for me. To make matters worse, the estimator said he didn't order the parts for my vehicle. Neither one of them admitted that they made a mistake and they were dismissive of the situation as if it were my fault. I was told that I would have to wait another week to get my vehicle repaired and they would need to order parts. After being disrespected and basically called a liar, I left the body shop in disbelief.
I immediately reported my experience to the Gerber customer service line and I was informed that an area manager would call to discuss my experience. Since then nobody has reached out to me, which tells me everything I need to know about Gerber's lack of professionalism, customer service, and integrity.