ReScore Reviews™ (2)
Thanks for the great work!
Thank you for your feedback. Your vehicle is still not fixed, because you declined any repairs after my technician spent time diagnosing it, road testing it, and preparing a list of what it needs. To refresh your memory, here is the report that you were given after his diagnosis:
"UPPER STRUT MOUNTS ARE FAILED, DRIVERS SIDE STRUT IS TORN OUT AND PUSHING THROUGH THE STRUT TOWER. IMMEDIATE REPLACEMENT STRONGLY RECOMMENDED. SWAY BAR END LINKS HAVE WEAR AND THE CONTROL ARM BUSHINGS AND BALLJOINTS ARE WORN."
We also made it clear to you that there would be an up-front diagnostic fee for his time, and that if you did decide to repair your vehicle with us on this visit, the diagnostic fee would be waived.
I regret that you are not completely satisfied, but my technicians cannot be expected to work for free. Please let me know if there is anything further that we can do for you.
Besides that the shop is immaculate, reception area is clean and well stocked with water, coffee, etc.
I wish all businesses would run like this.
Would I go back? Absolutely. They are my go to spot for BMW repairs.
100% rating. If you want your car repaired properly AND would like to be treated like a valued customer please give them a call.