ReScore Reviews™ (3)
I have another a[pointment to bring the car back.
Thank you for your feedback. I think it is pertinent to fill in some missing information. We performed an initial diagnosis at no charge to you (While you waited), and found the Right Front wheel speed sensor had an open circuit, verified at the sensor itself. You were unable to leave the vehicle with us. We ordered the replacement part and scheduled you in for the repair, and replaced the sensor, again while you waited. We verified operation of the sensor and road tested the car with no issues or warning lights. Per your initial request, the warning lights were "on all the time".
Now, evidently they are only on when the ambient temps are low. It is not possible to predict a situation like this, when we are not afforded the opportunity to have the car in our possession at least overnight to test it ourselves. We did repair an issue that clearly needed attention.
Perhaps an opportunity to have the car here for more than an hour or two would be appropriate to further diagnose your car.
They are responsive, saw me when they said they would, and do what they say. Their location is modern and extremely clean. It's evident they take great pride in their location.
Work was completed same day, service interval was reset, and I trust my car is in good hands with Jerry and Taylor.
If you have a Porsche and are looking for an independent shop, I highly recommend them. Give Taylor a call.
We have no excuse for this one, and I apologize. I will be happy to refund the oil service to you, or offer you a complimentary oil service when the next one is due. I would also like to arrange for any clean-up on your Touareg and your floor at your convenience.