Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

428 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


MR
MARC R.
Providence, RI
BMW 328i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2017
Best Garage in Town
They are small-scaled and do good work for a fair price. No frills, but rather the things you really need, such as being given a ride home (and later picked up) if you need it and live in the area. This is the place to go if you have a German car and live in Providence.

AM
ALAN M.
Rehoboth, MA
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2017
For me, very personal Alize's service.
I enjoy learning the technical aspects of how my cars work. Thanks to Jerry and Dennis for making that happen!!

CW
colleen w.
Volkswagen CC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2017
Quick service and reasonable price
I brought my VW CC in for regular service and to fix a rattle,/noise issue. German motors took only an hour to service and fix my car, while I waited.

WD
Wendy D.
Providence, RI
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2017 Category: Service
Wendy said this business was able to service her vehicle promptly and took care of it immediately. The charges were very reasonable and she would recommend them to others.
This review was collected via phone interview by Customer Research Inc.

LR
levi r.
Providence, RI
BMW 328i xDrive
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2017
Routine
I know the color of my car and where I last parked it - they know the rest. Good service, kind people.

PF
PETER F.
Central Falls, RI
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2017
BMW X3
Totally satisfied as always. An employee is taking delivery of a 2013 X5 today and will be a new GM customer.

KM
Kim M.
Lincoln, RI
Mercedes-Benz CLK350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2017 Category: Service
Kim said the business did a great job. They were fair and reasonably priced. They provided good customer service.
This review was collected via phone interview by Customer Research Inc.

HH
Hunter H.
Cambridge, MA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2017 Category: Service
Hunter said he gets good quality service.
This review was collected via phone interview by Customer Research Inc.

LS
LLOYD S.
Providence, RI
Mercedes-Benz CL550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2017
Personal service
100% thought and consideration

BV
Brandon V.
Providence, RI
Volkswagen Tiguan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/04/2017 Category: Service
Brandon said the staff was rude and they were not up front about the pricing.
This review was collected via phone interview by Customer Research Inc.
Gerry M. from German Motors Inc responded on 01/16/2017

Hello Brandon. We are disappointed by your unfavorable review of the service we provided for your VW Tiguan on 11/2/16. German Motors Inc. works diligently to provide the highest quality service for each and every customer. When you expressed concern over the cost of diagnostics and repairs for your vehicle, we reduced the invoice to the minimum diagnostic charge of one hour labor at $96.00 which you also refused to pay. Your claim that we are too expensive is puzzling since the rate is posted at customer service, and is in fact the lowest rate in the region. German Motors Inc. is an expert repair facility of high integrity serving this community for 40 years and we regret your singular lack of satisfaction. Best Regards. Gerry Moreau, President, German Motors Inc.


NW
Ning W.
Rhode Island
BMW X5
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/04/2017 Category: Service
Ning said she had to take her vehicle back twice but they were able to repair it. She said she wishes they were open on Saturdays' as that would be more convenient for her.
This review was collected via phone interview by Customer Research Inc.

AC
Amy C.
Rhode Island
BMW 325i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2017 Category: Service
Amy said she had to go back twice to get the service done but she would recommend them.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
North Berwick, ME
Porsche 944
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2017 Category: Service
David said they were honest and competent. They listened to him.
This review was collected via phone interview by Customer Research Inc.

JT
JOSEPH T.
Narragansett, RI
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2016
Easy to work with and highly experienced
I found German Motors to be extremely knowledgeable about both my cars. When I needed to make a difficult decision on a major repair on a 9 year old car, they provided me with enough info to make the right decision. They did not push me to do the work. Also easy to work with and do the work in a timely manner. Best shop I have ever worked with.

FL
Frank L.
North Kingstown, RI
Mercedes-Benz E550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2016 Category: Service
Frank said they were great just like everything else at this business. They were fantastic and they saved him money.
This review was collected via phone interview by Customer Research Inc.

LS
LEONARD S.
Tiverton, RI
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2016
12/21 Visor Replacement
Prompt, complete svc while I waited

FF
FRED F.
Providence, RI
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2016
Professional, Welcoming, Competent, Dependable
Very pleased with my service experience.

CD
CHRIS D.
Cumberland, RI
BMW M3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2016
Great, friendly service
Car was inspected and taken care of in just a few short days. Top notch service all around

DB
Dave B.
Lincoln, RI
Mercedes-Benz GL450
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2016 Category: Service
Dave said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

PG
PETER G.
Warwick, RI
Porsche Cayenne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2016
Personal, convenient, professional
Personal, convenient, professional

Displaying Review 401 - 420 of 428 in total