Hello Brandon. We are disappointed by your unfavorable review of the service we provided for your VW Tiguan on 11/2/16. German Motors Inc. works diligently to provide the highest quality service for each and every customer. When you expressed concern over the cost of diagnostics and repairs for your vehicle, we reduced the invoice to the minimum diagnostic charge of one hour labor at $96.00 which you also refused to pay. Your claim that we are too expensive is puzzling since the rate is posted at customer service, and is in fact the lowest rate in the region. German Motors Inc. is an expert repair facility of high integrity serving this community for 40 years and we regret your singular lack of satisfaction. Best Regards. Gerry Moreau, President, German Motors Inc.