Also, this is a small thing, but it drives me crazy: they felt the need to overfill both my coolant and oil so that they could charge me $25. I have a supply of both at home and keep them near the max. The shop decided to fill way over the max and then charge me. On top of that, they put the wrong oil in my car. They didn't check with me or ask-- if they had I would have told them to leave it alone.
Hello Nick. I trust the extensive details we provided in our last email to you provided adequate clarity and resolution to the issues you spoke of. We look forward to continuing to provide high quality service on your vehicle. Warm regards. Gerry Moreau
They didn’t checked my car because it couldn’t started. What a horrible place todo business.
Carlos. It is unfortunate your are unhappy or misunderstood our advice. You requested a diagnosis for an intermittent radio, but left us a car that had a gashed tire that would not hold air, nor would the vehicle start. You expressed no interest in our advice to make the car driveable first, before fixing intermittent radio. We made recommendations and charged nothing as a courtesy. We would be happy to continue repairs once those other issues are resolved. Regards.
Hello Brandon. We are disappointed by your unfavorable review of the service we provided for your VW Tiguan on 11/2/16. German Motors Inc. works diligently to provide the highest quality service for each and every customer. When you expressed concern over the cost of diagnostics and repairs for your vehicle, we reduced the invoice to the minimum diagnostic charge of one hour labor at $96.00 which you also refused to pay. Your claim that we are too expensive is puzzling since the rate is posted at customer service, and is in fact the lowest rate in the region. German Motors Inc. is an expert repair facility of high integrity serving this community for 40 years and we regret your singular lack of satisfaction. Best Regards. Gerry Moreau, President, German Motors Inc.