Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

351 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
97% Would Recommend
Latest Review about 19 hours ago

Reviews


RB
Roman B.
Rancho Cordova, CA
Mercedes-Benz GL-Class
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Roman said the facility did an exceptional job.
This review was collected via phone interview by Customer Research Inc.

MA
Manny A.
Sacramento, CA
INFINITI G35 Coupe
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2018 Category: Service
Manny said he received a bad analysis of the problem that he was having with his vehicle. They did not help him solve the issue..
This review was collected via phone interview by Customer Research Inc.
Constantin M. from German Star Motors responded on 05/17/2018

Hi Manny, we do appreciate your visit once again. I was there when you came in and I clearly remember that your main concern was for your vehicle to run and drive well again, we informed you of the problem you were having which was a major oil leak from the timing cover, oil pan, and your valve cover gasket. You had bad catalytic converters which were causing your car to run rough and unstable. We also did explain to you that your VDC was coming on because of the catalytic converters and explained to you how it was related. Your other major problem was you had codes for your timing system and your chain was rattling which is why we recommended a replacement engine due to the fact that fixing your timing issue could have ended up costing more than replacing your engine and the car had 222,000 miles. We apologize if we did not meet your expectations and would be willing to do our best to gurantee you your satisfaction. Feel free to give us a call (916) 922-8992


OR
Orencio R.
California
Mercedes-Benz C300
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Orencio said that he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

JJ
John J.
Sacramento, CA
BMW 3 Series
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
John said the staff were good, friendly, honest, and thorough.
This review was collected via phone interview by Customer Research Inc.

VS
Vasiliy S.
West Sacramento, CA
Lexus ES 350
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Vasiliy said the business is doing a good job.
This review was collected via phone interview by Customer Research Inc.

GC
Greg C.
Sacramento, CA
Lexus GS 300
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
The people
Took two struts there to have them compressed and have new struts installed in the springs,took them in early afternoon,was written up and waited about 30 minutes for them to be completed.excellant job

AK
Alex K.
Brentwood, CA
BMW 3 Series
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Alex said he received top notch service, and treatment by the staff. They were able to fix things other facility's could not. He was impressed, and the price was fair.
This review was collected via phone interview by Customer Research Inc.

LH
Luis H.
Sacramento, CA
Audi A4
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Luis said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

AH
Angela H.
California
Chevrolet Traverse
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Angela said the staff was nice, informative, and helped her out.
This review was collected via phone interview by Customer Research Inc.

CC
Crisante C.
Sacramento, CA
BMW 5 Series
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Crisante said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
Sacramento, CA
Toyota Camry
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
Very satisfied customer
I'm very happyvery happy German motor family my 1997 Toyota run like a 2016 Toyota a very satisfied with the job German Motors to my car I will highly recommend any person that know me to bring their car to German Motors get it fixed right they have very good mechanics over there if I was a rich man I would give everybody $100 tip over there

AL
Anit L.
California
Lexus IS 300
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Anit said he dropped his vehicle off at this business in the morning and it was done in a couple hours. The service was fast and everything was fixed. He didn't have problems with his vehicle afterwards.
This review was collected via phone interview by Customer Research Inc.

PK
Paul K.
West Sacramento, CA
Mercedes-Benz E350
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Paul said that the facility does excellent work.
This review was collected via phone interview by Customer Research Inc.

SS
Stan S.
Sacramento, CA
Toyota Avalon
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Stan said it was really good.
This review was collected via phone interview by Customer Research Inc.

TL
Thuan L.
Sacramento, CA
BMW 5 Series
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Spoke with Tringh. She said they have a good reputation and they are happy with the work they did.
This review was collected via phone interview by Customer Research Inc.

LA
Lemuel A.
Sacramento, CA
BMW 750Li
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Lemuel said their service seems to be good.
This review was collected via phone interview by Customer Research Inc.

AK
Alex K.
Citrus Heights, CA
Audi A4
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Alex said the employees were good, nice, and seemed smart.
This review was collected via phone interview by Customer Research Inc.

GC
Greg C.
Sacramento, CA
Dodge Caravan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018
The people
Brought van in for timing cover gasket to be replaced,when picking van up and driving home I noticed a squeak,noticed the harmonic balancer was moving too much,I purchased one and returned to the shop to see what they would do,they apologized for the inconvenience and installed the part under warranty,I won’t take my cars anywhere else!!!

JM
Joyce M.
Citrus Heights, CA
Volkswagen Passat
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Joyce said the staff was honest. The mechanic was competent and her vehicle is now more reliable.
This review was collected via phone interview by Customer Research Inc.

LN
Lucy N.
Sacramento, CA
BMW 5 Series
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Lucy said the business provided great service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 351 in total