Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

585 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
95% Would Recommend
Latest Review 5 days ago

Reviews


LG
Llave G.
Covington, GA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Spoke with Shirlene. She the staff followed through with calling to let her know what was wrong with the vehicle and got her back on the road. She is glad to be back in her vehicle. She added her son is the one who told her about this business.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Conyers, GA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
John said he loves this business. They do the job and do not keep him waiting around.
This review was collected via phone interview by Customer Research Inc.

SL
Sully L.
Covington, GA
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Sully said the staff provided quick service and were polite.
This review was collected via phone interview by Customer Research Inc.

JR
JACKIE R.
Covington, GA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2019
Great work.
From the moment you step in the door, you feel welcome. Elaine is a fantastic greeter. The technicians examine your car from A-Z to make sure the right problem is identified. The work ethic is exceptional. You can depend on Golden Rule to do a good job.

JW
Johnny W.
Covington, GA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
Johnny said he had dealt with them before and was satisfied with their work.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Covington, GA
Chevrolet Caprice Police Patrol Vehicle
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/20/2019
After 3 attempts and at least 5 weeks of having my van just sit there , never fixed
People were very Friendly and Promising, BUT! , after carrying my van in to be repaired never fixed ( 3 attempts ) only changed out parts drove each time 200 miles then same light came back on. the last time was the last Straw , carried it back after only 2 days same problem, said would try to get to it quickly ( ha ha ) after 2 weeks of just sitting on the lot ( never called me for the update ) I went and picked it up and carried it to another mechanic., total of 5 weeks lost with my vehicle just sitting on the lot. I understand people are busy and it takes time to get to it, but if they did not repair it right, You would think that they would get back on it sooner than 2 weeks each time I had to carry it back, They did do a good job on replacing my breaks ( included at first repair attempt. I would Definitely not recommend taking your vehicle here, unless you have weeks of time to waist waiting on maybe getting around to and maybe repairing your vehicle

TT
TRENT T.
Covington, GA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019
THEY GET THE JOB DONE!!!
I've been dealing with Golden Rule for SEVERAL years now , Have ABSOULETY no COMPLAINTS... I HIGHLY RECOMMEND EVERYONE I KNOW OR HEAR SOMEONE WITH ANY CAR ISSUES TO THEM...

DB
DWIGHT B.
Covington, GA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019
Customer Service and quality repairs
Great service and quality repair. Friendly staff that value each and every customers and actively demonstrate this on a consistent basis.

EL
Evelyn L.
Covington, GA
Isuzu Rodeo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Evelyn said she had a good time with the female staff member, so she stayed there extra time to talk to her. She found this business in the newspaper. Triple A stated they are the only business in 5 counties they work with. Her vehicle was purchased used. She was looking for a backup service facility to use.
This review was collected via phone interview by Customer Research Inc.

ZH
Zebedee H.
Covington, GA
Buick Lucerne
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/05/2019 Category: Service
Zebedee said that the place was pretty good at the work but it was a little pricey.
This review was collected via phone interview by Customer Research Inc.

BC
Brandon C.
Oxford, GA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Brandon said the service was excellent. He had a 4:15 appointment, his vehicle was taken in at 4:22 and work was completed on time. He added that he would continue using the service.
This review was collected via phone interview by Customer Research Inc.

BC
Brandon C.
Oxford, GA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Brandon said the service was excellent. He had a 4:15 appointment, his vehicle was taken in at 4:22 and work was completed on time. He added that he would continue using the service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Monroe, GA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019
Trustworthy
Everyone is friendly, hospitable they care about the vehicle and the owner. They dont recommend a service or a part unless you need it. Technicians are very thorough with your vehicle. Highly recommend

BK
Bill K.
Madison, GA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Bill said the service was good and prompt.
This review was collected via phone interview by Customer Research Inc.

KW
KIMBERLY W.
Covington, GA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Great service!!!
The people at Golden rule are always nice, answer every question I have and never do work or charge you for said work if you don't need it! It's nice to have someone like that to depend on!!

FD
Frances D.
Covington, GA
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Frances said they had prompt, courteous, and professional service,
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Monticello, GA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019
Water Pump Replacement
Great service!

ET
Ebonee T.
Oxford, GA
Audi A5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Ebonee said the service provided by this business was very attentive and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

LE
Louis E.
Covington, GA
INFINITI M45
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2019 Category: Service
Louis said this business was okay. They had fast service and he has no complaints.
This review was collected via phone interview by Customer Research Inc.

DF
David F.
Covington, GA
Nissan 370Z
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
David said the service provided by this business was convenient, outstanding and helpful.
This review was collected via phone interview by Customer Research Inc.