Reviews
BC
Brad C.
Social Circle, GA
Acura MDX
Verified
Brad said his experience was what he expected. The staff accidentally forgot to put the cover back on the fuse. He appreciates everything the staff did for him.
Recommended
This review was collected via phone interview by Customer Research Inc.
JB
JOSEPH B.
Atlanta, GA
Ford Econoline Wagon
Verified
Good work
Elaine was very prompt and courteous. She followed up on repair status and called me back as promised. Work was done well and my van runs great. My only complaint is the black greasy fingerprints on the doors and hood of the white vehicle. It wouldn't have taken much to wipe them off. Could use a little quality control.
Recommended
RS
Richard S.
Monroe, GA
Ford F-150
Verified
Richard said the staff did a good job. They were very customer oriented and provided good customer service. Elaine helped him and was a super young lady.
Recommended
This review was collected via phone interview by Customer Research Inc.
TS
Teresa S.
Covington, GA
Toyota Sequoia
Verified
Teresa said Elaine was very nice and friendly.
Recommended
This review was collected via phone interview by Customer Research Inc.
VW
Vicki W.
Oxford, GA
Toyota Sienna
Verified
Vicki said that the staff is very nice. On her last service she was told it would take one day and it took three but they made the repair and did so hundreds below what it would have cost elsewhere.
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
David B.
Covington, GA
Dodge Grand Caravan
Verified
Great Customer Service! Very Professional Service!
From the moment you walk in the door until the moment your automotive repair is complete, you receive professional, warm customer service! They are also affordable and timely! I would recommend them again and again
Sonya Burnett
Sonya Burnett
Recommended
AP
Althea P.
Covington, GA
Dodge Caravan
Verified
Althea said the business was not able to correct the issues occurring with his vehicle. The services they did provide were at a high cost. His vehicle is now not working at all.
This review was collected via phone interview by Customer Research Inc.
Bob and Greg H. from Golden Rule Automotive responded on 06/06/2018
Thank you Mrs. Pinnock for choosing us to service your vehicle. When your vehicle first arrived the complaint was when sitting at a stop sign the RPM's went very high, and the AC wasn't working correctly. The vehicle is a 1998 and has 220K Miles. The technician found multiple issues with your vehicle. The power steering makes a lot of whining noise. The power steering fluid is very contaminated and recommended power steering flush. Also recommend a tune-up and upper intake service for the slight misfire at idle. Also recommend front brake pads and turning or replacing rotors. He found AC leaks at low side service port and recommended replacing both low and high side service ports. After charging AC to proper levels, AC works but the blend door is stuck, recommend replacing blend door actuator and retesting. Vehicle needs a serpentine belt and tensioner. You were given the estimate for the complete repair of your vehicle but you declined all the recommend work and chose to have a few of the minor issues resolved. After completion of the repairs you choose the vehicle was no longer idling rough at stop signs and the AC was working properly. You were told your vehicle still needed a tune up and ignition coils. If you would like to bring your vehicle in we would gladly look at it to see if we could find out why it is not running at this time.
Thank You,
Golden Rule Automotive
DP
Darlene P.
Covington, GA
Verified
Darlene said getting her vehicle taken care of at the business is convenient. The staff do good quality maintenance.
Recommended
This review was collected via phone interview by Customer Research Inc.
BH
Brianna H.
Covington, GA
Volkswagen Jetta Sedan
Verified
Brianna said, this business provides good service and they explained to her what was wrong with her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
JE
James E.
Oxford, GA
Saturn VUE
Verified
James said the staff provided good service and diagnosed his problem.
Recommended
This review was collected via phone interview by Customer Research Inc.
DH
DOUGLAS H.
Social Circle, GA
Ford Taurus
Verified
Solved an Exasperating Problem
Golden Rule got to the bottom of a problem with my car's brakes that others had not been able to figure out. They did so quickly and for a very reasonable price.
Recommended
JD
JEFFREY D.
Peachtree City, GA
Lexus GS 350
Verified
They treat you as you would want to treat other people.
Friendly and courteous folks. They did good work at a fair price.
Recommended
DH
David H.
Covington, GA
Hyundai Tucson
Verified
David said he was completely satisfied with his service.
Recommended
This review was collected via phone interview by Customer Research Inc.
SA
Sebastian A.
Katy, TX
BMW 3 Series
Verified
Sebastian said the staff provided quick, effective service on his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
DAWN B.
Covington, GA
Volkswagen Jetta Wagon
Verified
Unsatisfied
The company employees are very friendly and personable. However, they had my car a second time around, for the same problem, from a Wed to the following Monday and was still not able reproduce the problem I indicated, so I drove home with the same problem and continue to have the same problem.
Recommended
DH
Dontavius H.
Conyers, GA
Ford Taurus
Verified
Dontavius said he had no problems at this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
WC
William C.
Covington, GA
Jeep Liberty
Verified
William said the front counter staff members was great at this business. Greg an employee there followed up after work was done to the vehicle. They did a pretty good job, they just took awhile to get it done.
Recommended
This review was collected via phone interview by Customer Research Inc.
DR
Debra R.
Covington, GA
Volkswagen Passat
Verified
Debra said the business has always done a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
JO
JOHN O.
Covington, GA
Mazda Mazda5
Verified
Honest people
Golden Rule Automotive is our go-to auto shop. They do great work, We had our brakes checked today because they were squeaking a little from time to time. We were advised the brakes are fine. It would have been easy to convince us they needed replacing. They have taken good care of our two vehicles. It’s nice to know we have an auto shop we can trust
Recommended
JJ
J J.
Covington, GA
Chevrolet Chevy Express
Verified
J said they did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.