ReScore Reviews™ (2)
Linda: I do apologize for your less than satisfactory visit with us. However, your car was towed in due to simpley a bad or dead battery. We merly replaced it and checked the balance of the system for a relatively minimal fee of 29.00 + the part and of course the tow. In addition, the battery hold-down bracket was missing because whomever replaced the battery prior to us, probably years earlier installed the wrong size battery and never re-installed the original hold down bracket, regardless the battery would have never just "fallen out". Days later you called and ocoordinated your own after-hours tow of which we had NO knowledge of. I also apologize for whatever tow truck leaked oil on your driveway. Once we did look at your car early the next morning our diagnosis was a Vehicle Antitheft Problem/key recognition fault, the battery was found to be fine. We cleared the faults, performed the key recognition re-learn procedure your key, recomended the appropriate repair which you declined. We did all this at NO charge to you other than pass on to you the tow truck you yourself ordered and a 13.00 battery hold down that we had previously orderd.
Again, With all that being said you have our apologies for any misunderstanding and I will be in contact with you very soon.