Overview

Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5rating 4.47

1636 Reviews

ReScore Reviews™ (48)

ReScore
Overall Rating 3.66667/5Overall Rating 3.66667/5Overall Rating 3.66667/5rating 3.66667rating 3.66667
Original
Overall Rating 2.20833/5Overall Rating 2.20833/5rating 2.20833rating 2.20833rating 2.20833
89% Would Recommend
100% Business Response
Latest Review 5 minutes ago

Reviews


Verified Customer
Round Lake, IL
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Tires purchase
Jeff in services is great, really helpful

Verified Customer
Lake Villa, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
My experience
great dealership
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/17/2019

Excellent Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Verified Customer
Waukegan, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Friendly service
Friendly and professional service.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/17/2019

Thank you for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

CO
Constance O.
Mchenry, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Servicw
Complete requested recalls
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/13/2019

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

MZ
Maurice Z.
Gurnee, IL
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Service
Jeff Vlach is the best
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/12/2019

Thank You for the Best Feedback !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

SN
Sean N.
Round Lake, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Check engine light
I came into services and worked with Adrian. I felt very welcomed and I could tell he wanted to help. Luckily it was just a loose gas lid but I well def keep my business here.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/12/2019

Sounds Great Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

IC
Ivelisse C.
Round Lake, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019
Best Service Advisor
We are more than satisfied with the service, professionalism and honesty. Thank you Adrian Labyez for walking the extra mile for us!
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/12/2019

Best Feedback Thank You so much for the kind words

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

AC
Amy C.
Round Lake Beach, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Great Service
Gurnee Hyundai and Jeff as provide top notch service. No matter what is going on, they get me checked in and service done in a timely matter and they only recommend services needed at a fair price.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/11/2019

Sounds Excellent Thank you

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Verified Customer
Round Lake, IL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Great service
Great service
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/11/2019

We Love Great Service thank you

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Verified Customer
Beach Park, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Clean and polite!!
Service department rep very polite and area is clean!!!
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/10/2019

Thank You for letting us know

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Verified Customer
Mchenry, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Recall
It was a very nice experience, everyone was polite and professional. They corrected the recall problem.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/09/2019

Sounds Great Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

DW
Dawn W.
Lake Villa, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Fast Oil Change
in and out in only one hour, plus I saved money by getting the regular oil.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/09/2019

Thank You for letting us know

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Verified Customer
Gurnee, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2019 Category: Service
Good
Satisfied
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/09/2019

Thank you for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Verified Customer
Skokie, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Communication!!!
As soon as I walked in they took care of me they wasted no time. I knew exactly what I wanted did a little research before I went to the dealer let them know what I wanted to see and Bam he took care of it. The negotiation drank a little bit but it’s pretty much a standar I knew exactly what I wanted did a little research before I went to the dealer let them know what I wanted to see and Bam he took care of it. The negotiation period was pretty much Standard. After that smooth sailing.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/09/2019

Sounds great Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

KS
Kathleen S.
Antioch, IL
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
They are always professional, & get you in & out in a timely fashion.
I really enjoy going there because there was s never any pressure from anyone.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/09/2019

Sounds Excellent !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Verified Customer
Waukegan, IL
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Love this place!
I’ve been bringing my vehicle here since 2014 and it seems to get better each time. Thank you for your service and hard work.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/08/2019

We love our customers , see you next visit

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

DB
Don B.
Round Lake, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Nice job
Nice people
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/08/2019

Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Verified Customer
Grayslake, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Very good service dept. easy to schedule, they send reminders and the service is done pretty fast.
We use the service dept for all of our Hyundai car maintenance. Very happy
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/05/2019

Very glad to hear this good news

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

NM
Nicolas M.
Round Lake Beach, IL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Good team work
Great maintenance personnel
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/05/2019

Thank You for the kind words, we have Great customers at Gurnee Hyundai

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

KM
Keith M.
Waukegan, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019
Great Service Department
Gurnee Hyundai always takes great care of my car and me. The entire staff is friendly and accommodating. I am always kept informed of what they are doing, and any issues they encounter. The work is always done in a very timely manner, and very well. I also love that they wash my car!
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 04/05/2019

Thank you so much for letting us know and for the kind words

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300