Reviews
JG
Jillian G.
Gurnee, IL
2018 Hyundai Tucson
Verified Customer
Super personable!
Jeff in the service daprtment was very personable and made sure to keep me updated throughout the entire process of servicing my vehicle. Jeff helped me work with the insurance company to ensure the claim handled properly. Jeff showed incredible empathy and was very understanding with my needs of a rental car. Although my car needed service for an unfortunate reason, Jeff was an absolute pleasure to work with and made my experience at Hyundai fantastic!
Recommended
DD
Daniel D.
Third Lake, IL
2018 Hyundai Tucson
Verified Customer
Adrian's Help
Courteous personnel assisting me. Adrian was very helpful.
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/17/2018
Thank You for letting us know
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
DM
Donna M.
Waukegan, IL
2017 Hyundai Santa Fe S
Verified Customer
Service in our 2017 Santa Fe sport
Service was great
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/17/2018
Sounds Great
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
KS
Kenneth S.
Spring Grove, IL
2018 Hyundai Santa Fe
Verified Customer
I I gave a title
This is the dealer we bought the Santa Fe from. I am , primary driver, overly content with this vehicle. I could almost live in it , if not for 4.5 comfortable hours of commute we share every day, 5 to 7days a week. So I do not answer all of your emails about my service at Gurnee Hyundia. Dont take it personal. No news is good news. And Thankyou for a wonderful vehicle.
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/17/2018
Sounds Great Thank you
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
AM
Amber M.
Lake Villa, IL
Hyanudi Santa fe 09
You customer service was outstanding , jeff who helped us was very courteous, super guy!!!
Thank you all for all you do...
Amber Mitchell
Thank you all for all you do...
Amber Mitchell
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/14/2018
Thank you for letting us know
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
NB
Nicole B.
Waukegan, IL
2018 Hyundai Elantra
Verified Customer
Starter
Had my starter installed by Jeff. He had a loner ready for me when I arrived. In and out. No problems.
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/14/2018
Excellent !
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
RR
Robert R.
Grayslake, IL
Excellent Customer Care
Just had my car in for a recall repair and was taken care of by Jeff, he was great and got me in and out in the time he promised. He had everything taken care of and the car was clean in and out. Great place to take your car.
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/13/2018
Thank you for letting us know
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
MS
Maria S.
Waukegan, IL
2007 Hyundai Sonata
Verified Customer
Excellent,keep up the awesome service.
Thank you ,Excellent and very satisfied Maria & Jorge Sostre
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/13/2018
Thank You for your excellent feedback
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
MO
Marcy O.
Gurnee, IL
2012 Hyundai Sonata
Verified Customer
Great service
Service advisors are always prompt, courteous, and honest. It is a pleasure working with Gurnee Hyundai
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/11/2018
Excellent News Thank You for telling us
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
GK
Greg K.
Round Lake, IL
Pleasant and Efficient
It was the first oil change on my new Sonata.
The service was performed on time and completed in a timely manner.
I am very satisfied.
The service was performed on time and completed in a timely manner.
I am very satisfied.
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/11/2018
Thank You for letting us know
Service Manager
Gurnee Hyundai
847-249-1300
DB
David B.
Park City, IL
2017 Hyundai Tucson
Verified Customer
oil change
I had no issues with the service. I have always had good experiences with the service department. No pressure to get any other service. Service was completed within the time he said it would be.
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/11/2018
Thank You for letting us know
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
Verified Customer
Waukegan, IL
2017 Hyundai Santa Fe S
Verified Customer
Service department
The service department is very good.
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/07/2018
Thank You for letting us know
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
FC
Frank C.
Lake Villa, IL
2011 Hyundai Sonata Hyb
Verified Customer
Prompt, efficient, professional
Service work was done promptly and professionally. Clean environment with friendly staff.
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/06/2018
Thank You for letting us know we appreciate it
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
GA
Geraldine A.
Beach Park, IL
2017 Hyundai Tucson
Verified Customer
Clean and friendly.
Clean and friendly. Very accommodating.
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/05/2018
Thank you for letting us know
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
Verified Customer
Antioch, IL
2013 Hyundai Elantra
Verified Customer
Service completed in a less than ideal time frame
Although all the staff have always been friendly, and I trust their competence and professionalism, the time needed to complete requested services has always been longer than expected - even with scheduled maintenance.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/06/2018
Thank you for your feedback, we will will direct your concern in our next steering meeting, please reach out to myself at 847-249-1300 to discuss your last and next visit thank you Mark Strege
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
VM
Villarreal M.
Zion, IL
2015 Hyundai Santa Fe S
Verified Customer
Professional & Knowledgeable
I’m familiar with the process of keeping my car up to date...oil changes, etc
I go to Gurnee Hyundai because of their knowledge and professionalism regarding my car and any questions I may have about service. Adrian has been absolutely up front about what and what doesn’t need to be done as far as my service at the time I go for routine oil change. I recommend this dealership as long as their professionalism continues...
I go to Gurnee Hyundai because of their knowledge and professionalism regarding my car and any questions I may have about service. Adrian has been absolutely up front about what and what doesn’t need to be done as far as my service at the time I go for routine oil change. I recommend this dealership as long as their professionalism continues...
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/04/2018
Thank you for your feedback
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
DK
Donald K.
Kenosha, WI
2013 Hyundai Tucson
Verified Customer
Good Service
Good service, comfortable waiting area, complimentary car wash
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/04/2018
Thank you for letting us know
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
PA
Patrick A.
Gurnee, IL
2017 Hyundai Santa Fe
Verified Customer
Average experience
Facility needs updating, tried to up sell unnecessary maintenance. Long wait.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/04/2018
Thank You for your feedback
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
LR
Linda R.
Gurnee, IL
2015 Hyundai Sonata
Verified Customer
Service
Service was unexpectedly needed because of something I did, not because of the car, but I was taken care of graciously and promptly. I trust that when I bring my Hyundai in for service any issues will be taken care of correctly.
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/04/2018
thank you for letting us know
Mark StregeService Manager
Gurnee Hyundai
847-249-1300
JM
James M.
Waukegan, IL
2017 Hyundai Santa Fe S
Verified Customer
THE SERVICE DEPT.
upgrade the seating in the waiting area.
Recommended
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 12/04/2018
Thank you for your feedback
Mark StregeService Manager
Gurnee Hyundai
847-249-1300