ReScore Reviews™ (86)
We are pleased to hear you had a wonderful experience at our Service Department! We look forward to seeing you on your next visit!
We greatly appriciate your kind words, amazing feedback, and awesome rating! We strive to deliver 100% customer satisfaction, and we are pleased to know we accomplished that goal! Thank you, and we look forward to seeing you on your next visit!
We are pleased to hear that your sales experience was wonderful! We look forward to assisting you with your future vehicle maintenace needs!
Thank you for taking the time to share your awesome experience with Pete! We are pleased to hear we met your expectations! We look forward to seeing you on your next visit!
Thank you for the positive review and rating! We are happy to know that you had a good service experience with us and with the help of James who was professional and friendly! We value your business and we look forward to any future visits!
You helped turn a troubling, frustrating, engine replacement, into a low-key, lower cost situation than I anticipated.
Thank you Zachary for the amaing review and rating! We are pleased to have Pete as a service advisor, and we are glad he was able to help you! We look forward to assisting you in the future with your vehicle maintanance needs!
So I get to the dealership and explain to the Service Advisor Tomy what's going on. He says he has never seen a NEW car with less than 300 miles with an OVERHEAT warning. Then he takes my keys and some personal info and in the middle of doing this leaves me to go take care of ANOTHER customer. So i'm kinda just left standing there. I didn't wanna wait inside the dealership so i walk to a store nearby. A little over an hour later i get a phone call from Tomy asking where i went. (Like, really... it took you this long to notice that i disappeared) He tells me my cars not good and it's gonna take a few days to fix because of how bad it is. So i tell them i need a loaner car since they are keeping mine. And at first they are not sure they can provide one but Tomy does find me one.
Getting the loaner was not a great experience. It felt like i did something wrong. what happened to my NEW car was clearly out of my control. I have to give them my credit card, i cant go over 500 miles, i have to refill it with the same amount of gas & i have 24 hours to return the loaner once told my car is ready. Like, why don't i get a complimentary car for something that's NOT my fault. I end up having the loaner car 10 days. i get 1 message (on day 5) that they have to order a part and then only get 1 message when my car is ready . 2 messages over 10 days!
it's ready. So i get to the SERVICE center desk and the clerk has me sign some papers and gives me my keys. And as i'm signing i'm asking if they put all the gas they used back in my car since i had to put all the gas i had used back into in the loaner car. (it's the principle) And i only knew how much they ran my car thanks to the HYUNDAI Blue Link technology. I got several emails saying my engine had been on longer than 15 minutes, 30 minutes, 45 minutes etc.. The Service Clerk says she doesn't know and i have to bring that up with Tomy. So i go into the service area where the Service Advisor desks are and wait for him. After 20 minutes of waiting i go back inside to the desk clerk and ask her to find him. I wait another 20 minutes. No Tomy. So now i just wanna leave, i'm done waiting. So i ask the clerk where my car is. It's somewhere on the left of the building she says. Wow! Great service! I get that Hyundai's are on the LOW end for cars... but maybe adding a PORTER would make it a little nicer. Just a thought.
So overall, im not really sure i can recommend this place for SERVICE. Truly lacking CUSTOMER SERVICE skills.
We are sorry to hear about your experience here in our service department. If you could please give us a call at your earliest convenience, we would love to learn more about your visit, and make things right!
Thank you for speaking with us on the phone regarding your concerns and giving us a chance to make things right! We greatly appreciate your feedback and we look forward to seeing you on your next visit!
We are pleased to hear that you had a great experience here at our service apartment with Pete. We look forward to assisting you in the future with all your vehicle maintenance needs.
We are pleased to hear that your visit met your expectations and went better than your last visit!
Thank you so much for the positive feedback and awesome rating! We look forward to seeing you on your next visit
Thank you for the kings words and awesome rating. It was a pleasure serving you, and we are pleased to hear we met your expectations!
Thank you for the excellent rating, and great feedback! We look forward to seeing you on your next visit!
Thank you Marisol for the kind words, awesome feedback and excellent rating! We are very pleased to hear that Danielle was able to assist you in the best way possible! We look forward to assisting you with any vehicle needs in the future!
Tony, thank you for taking the time to share your awesome experience with Tommy and we are looking forward to taking care of your auto needs in the future.