Overview

Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5rating 4.45

1186 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 3.6176459/5Overall Rating 3.6176459/5Overall Rating 3.6176459/5rating 3.6176459rating 3.6176459
Original
Overall Rating 2.20588/5Overall Rating 2.20588/5rating 2.20588rating 2.20588rating 2.20588
89% Would Recommend
100% Business Response
Latest Review about 21 hours ago

Reviews


Anonymous avatar
Verified Customer
Libertyville, IL
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Professional and efficient
The service team is knowledgeable, professional, and efficient...
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/18/2018

Sounds Excellent

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

AS
Alexander S.
Lake Villa, IL
2017 Hyundai Sonata Hyb
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Quick and friendly
They did a great job!
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/18/2018

Great news

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

DW
Delbert W.
Vernon Hills, IL
2008 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Bob, has serviced 1997 Saturn @Saturn of libertyville over 20 years ago.now my 2008 hydundia sfe.. same me hanic corey..still vest n the w3st, eadt, South & north. We
Again, once u find the "right one" u stay with him
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/18/2018

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Anonymous avatar
Verified Customer
Green Oaks, IL
2012 Hyundai Azera
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Azera
😊
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/15/2018

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

SF
Samuel F.
Gurnee, IL
2013 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2018 Category: Service
a stop at roarrrrrman hyundai
Casual, calm, friendly.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/15/2018

Thank you for your feedback, look's like you were pleased with the visit, Please consider changing the 3 start score to 5 star score Thanks Again

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

TJ
Thomas J.
Gurnee, IL
2013 Hyundai Elantra Gt
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
efficient-pays attention to customer
oil change performed in a very timely way
Like that the wash the car as part of the service
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/14/2018

Sounds Great

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Anonymous avatar
Verified Customer
Beach Park, IL
2015 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Good service
Nice to go to a dealership and get good service. We did not feel like they tried to over sell us. We have bought 4 cars from them over the years based on this.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/14/2018

Sounds Wonderful Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Anonymous avatar
Verified Customer
Waukegan, IL
2017 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Service
Helpful and friendly
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/13/2018

Sounds Great Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

JR
John R.
Lake Villa, IL
2017 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
30K excellent maintenance visit
Adrian and everyone else did a great job on our 2017 Hyundai Tucson
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/13/2018

Thank You for the EXCELLENT news

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

SO
Sheldon O.
Lake Villa, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
13K service
I was very pleased with the service and my service advisor. I brought in my vehicle for a 13K oil change and they did the job well and in a decent time frame. They also did a recall during my visit that I was not aware of when I brought in the car. Overall they excelled in their service.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/12/2018

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Anonymous avatar
Verified Customer
Gurnee, IL
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Good dealership needs to speed up service
Happy with the customer service rep, but do wish that service was a little speedier. Perhaps they should hire more mechanics so they can do the work faster. Simple things like oil changes here are regularly leaving me tied up in the waiting room for well over an hour and a half!
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/11/2018

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Anonymous avatar
Verified Customer
Round Lake Beach, IL
2017 Hyundai Tucson
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Good Service!
They do a great job! That is why I keep getting Hyundai vehicles.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/11/2018

We love the GREAT news see you next visit

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

DK
Daniel K.
Wadsworth, IL
2009 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Santa fe maintenance
Maintenance was done in a timely fashion. Personel friendly
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/11/2018

Friendly is Great !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

HF
Hector F.
Waukegan, IL
2018 Hyundai Elantra
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2018 Category: Service
Tis ok
Not coment
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/11/2018

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

CL
Carlos L.
Waukegan, IL
2018 Hyundai Elantra Gt
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Oil change
Oil we all need it at one point and you guys supply it at a cost which I can say is pretty dam high 82 dollars for full synthetic. If prices don't come down I will be shopping around for a better deal. My last dealer had 6 oil changes for 110 for a high mileage person I would buy this in a heart beat....
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/08/2018

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Anonymous avatar
Verified Customer
Waukegan, IL
2012 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Complete Service
Great attention to detail and service keeps my Elentra running new after 6 years and 120,000 miles . 2 thumbs up.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/08/2018

Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

WY
Waleed Y.
Vernon Hills, IL
2015 Hyundai Genesis
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Auto periodic maintenance service
Excellent and professional service
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/08/2018

Excellent news Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

TJ
Tara J.
Grayslake, IL
2018 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2018 Category: Service
Convenient
Service was completed quickly
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/08/2018

Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Anonymous avatar
Verified Customer
Buffalo Grove, IL
2011 Hyundai Tucson
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/07/2018 Category: Service
Always believe in having service at dealership where auto was purchased.
See previous remarks.
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/08/2018

Thank You for your feedback , we will direct all concerns, it's important to us

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300

Anonymous avatar
Verified Customer
Mundelein, IL
2007 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Staff is very friendly and professional
Excellent service
Mark S., Parts And Service Director. from Gurnee Hyundai responded on 06/08/2018

EXCELLENT NEWS 

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300