Gurnee Hyundai

Received great service on my Tucson with reasonable prices.

I would definitely recommend Gurnee Hyundai, they did a great job on my detailing and oil change service

Brian was my salesman and was very kind, detailed oriented and a great person to answer all of my questions. He was a big reason for me buying my car at Gurnee Hyundai. Would highly recommend this dealership and this salesman.

Thanks!

Good service.

Thanks Pete, and to all in the Service Center!
You helped turn a troubling, frustrating, engine replacement, into a low-key, lower cost situation than I anticipated.
Greatly appreciated.

Certainly recommend.

Just purchased a NEW 2020 Elantra and on day 5 of owning this NEW car the OVERHEAT warning light came on! I had no idea what to do! I called the Gurnee dealership & asked for the sales department so i could talk to the associate that sold me my car. He wasn't working that day. I told the sales associate on the phone about the warning light. He didn't know what to do either but said the service department should know & transferred me there. I then told the service department what was going on and they said they had an opening and could get me in that day. Since, I've never been to the service area i asked where it was. I wasn't sure if it was on the left side, right side or in back of the dealership. She said its under the sign that says SERVICE. Very helpful.

So I get to the dealership and explain to the Service Advisor Tomy what's going on. He says he has never seen a NEW car with less than 300 miles with an OVERHEAT warning. Then he takes my keys and some personal info and in the middle of doing this leaves me to go take care of ANOTHER customer. So i'm kinda just left standing there. I didn't wanna wait inside the dealership so i walk to a store nearby. A little over an hour later i get a phone call from Tomy asking where i went. (Like, really... it took you this long to notice that i disappeared) He tells me my cars not good and it's gonna take a few days to fix because of how bad it is. So i tell them i need a loaner car since they are keeping mine. And at first they are not sure they can provide one but Tomy does find me one.

Getting the loaner was not a great experience. It felt like i did something wrong. what happened to my NEW car was clearly out of my control. I have to give them my credit card, i cant go over 500 miles, i have to refill it with the same amount of gas & i have 24 hours to return the loaner once told my car is ready. Like, why don't i get a complimentary car for something that's NOT my fault. I end up having the loaner car 10 days. i get 1 message (on day 5) that they have to order a part and then only get 1 message when my car is ready . 2 messages over 10 days!

it's ready. So i get to the SERVICE center desk and the clerk has me sign some papers and gives me my keys. And as i'm signing i'm asking if they put all the gas they used back in my car since i had to put all the gas i had used back into in the loaner car. (it's the principle) And i only knew how much they ran my car thanks to the HYUNDAI Blue Link technology. I got several emails saying my engine had been on longer than 15 minutes, 30 minutes, 45 minutes etc.. The Service Clerk says she doesn't know and i have to bring that up with Tomy. So i go into the service area where the Service Advisor desks are and wait for him. After 20 minutes of waiting i go back inside to the desk clerk and ask her to find him. I wait another 20 minutes. No Tomy. So now i just wanna leave, i'm done waiting. So i ask the clerk where my car is. It's somewhere on the left of the building she says. Wow! Great service! I get that Hyundai's are on the LOW end for cars... but maybe adding a PORTER would make it a little nicer. Just a thought.

So overall, im not really sure i can recommend this place for SERVICE. Truly lacking CUSTOMER SERVICE skills.

I was very troubled to see staff members without masks. Many of the staff in the service department were not following the mandate and did not wear a mask. The stall doors weren't open in the service area so it was entirely enclosed. The mandate includes all businesses and individuals and I was troubled to see Hyundai was not following the mandate, for their own safety as well as the customers.

This was my first visit to this dealer. Pete was extremely helpful right from the start. Had to leave my care over night and when i needed a ride home and no one was available to take me, he didnt hesitate. In addition, he ensured 2 master mechanics took care of my car problems, ensured i was satisfied with all the work done on my car and made financially it worked well for me too. This place felt like working with a good buddy that happens to also be a mechanic. I highly recommend taking your car here.

Service was very good, and I'm very happy with my experience this time. Very polite and kept me informed all the way.

Everyone is very polite and helpful. Rarely find dealerships with this type of business.

Friendly people

Everything was handled professionally and in a timely fashion

I own a 2020 Tucson. At the time of purchase was owed a sunroof within WEEKS which turned into months because of pandemic. Danielle in Service would have to call and update me with DELAY and she was so GENTLE AND POLITE delivering the message but also ON TOP OF IT to making her calls to GET MY SUNROOF. As much as I called her with sooo many questions of who, what and WHEN she was always so pleasant and NEVER bothered! Thank you Danielle for all your help and your PATIENCE and GREAT CUSTOMER SERVICE!

Service Consultant Tommy is friendly and understanding when I have questions about my 2020 Palisade Limited, he answered all my concerns and get me in and out in a jiffy. It's a pleasant experience overall and will recommend to my friends and family.