ReScore Reviews™ (30)

ReScore
Overall Rating 3.466666/5Overall Rating 3.466666/5Overall Rating 3.466666/5rating 3.466666rating 3.466666
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
89% Would Recommend
100% Business Response
Latest Review about 13 hours ago
Donald M. on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Agood place."
Convenient. Thanks for the pop corn.
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 01:20 PM
Michael D. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Speedometer not working."
Second time this year I have been there. Again the service is the best there is. The People are very nice.
Vehicle: 2002 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 11:53 PM
Verified Customer on 11/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai dealer service that I can trust or complain if anything goes wrong "
Above acceptable but not excellent
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 02:46 PM
John R. on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Tucson oil change"
Great job
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 05:42 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/15/2017

Great News Thank You !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Sales service is great"
Sales service is great
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/14/2017 01:28 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/14/2017

Thank you for your feedback very important to us !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
George D. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Right Way"
Your team is professional, efficient, timely and personable. that is the right way to conduct business.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/14/2017 07:06 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/14/2017

Thank You so much we LOVE to haer this !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Gail P. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
The service dept is very helpful and kind.
When I got my car back it was clean n detailed inside and out, it was just awesome. I cannot say enough at how good the staff is. Adrian Labycz did a great job helping me with the problems my car was having and getting me new tires too. My car is like new!
Thank You!
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/13/2017 07:26 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/14/2017

Sounds Awesome

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Overall a good experience"
David in service is very easy to work with....He explained what the car needed and why.....and was very willing to answer questions and explain in detail.
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 12:37 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/13/2017

Sounds Excellent !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Dolores W. on 11/09/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"na"
just good people
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/09/2017 01:11 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/10/2017

With Great Customers

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Robert V. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I highly recommend the Gurnee Hyundai Service Department..
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/08/2017 06:29 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/09/2017

Thank You very much for your recomendation see you next visit

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer ReScore Review on 11/10/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good experience"
Clean and comfortable waiting area. Pleasant staff.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/04/2017
Service Type: Repair
Review Created: 11/07/2017 02:16 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Good experience"
Comfortable waiting area with free popcorn and coffee. 2 hour wait time for an oil change that I made an appointment for is a little too long for me. This is my first brand new car and the first time I've let a dealer service my car in the 12 years of owning cars. Have always done my own maintenance, but wanted to take advantage of the oil change offer. Good experience, but wait time was quite a bit longer than the promised 1 hour. It was also raining so no car wash.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/04/2017
Service Type: Repair
Review Created: 11/07/2017 02:16 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/09/2017

Thank You for your feedback and the very nice conversation we had yesterday

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer ReScore Review on 11/09/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely"
Everyone was very courteous and informative. Check in was quick and easy. Received my loaner quickly and was on my way for the day. Service called when car was finished even earlier than they thought. Car was clean and everything was done. Explained repair and went over the vehicle. Extremely satisfied. Jeff was great.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 11/01/2017
Service Type: Repair
Review Created: 11/07/2017 01:16 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"good service"
it was for a recall and everything went well.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 11/01/2017
Service Type: Repair
Review Created: 11/07/2017 01:16 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/07/2017

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Otto R. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"gurnee service"
gurnee service department provides excellent service
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/07/2017 11:28 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/07/2017

Thank You so much for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Vivian S. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"comfortable"
while my stay was longer than anticipated, the waiting area is comfortable and I was provided with some pizza for lunch while I waited for additional service I hadn't intended on having done. That was very much appreciated.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 10/28/2017
Service Type: Maintenance
Review Created: 11/06/2017 07:44 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/06/2017

Thank You for your feedback , it's so important

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 11/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly "
Great
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/05/2017 02:05 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/06/2017

Great ! we love Friendly

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Efrem L. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Very courteous and friendly in a timely manner
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/04/2017 04:22 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/06/2017

Sounds Excellent Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review"
No comments
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 10/23/2017
Service Type: Maintenance
Review Created: 11/04/2017 01:45 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/06/2017

Thank You for your frrdback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 11/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service "
Good
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 11/01/2017
Service Type: Repair
Review Created: 11/03/2017 09:36 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/04/2017

Thank you for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Bozena S. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly people and nice for customers . "
Just perfect diagnose and quick finish all problem that founded in my car. Looks lake they care about people and cars.
Thank You for that.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 11/03/2017 04:44 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/03/2017

Thank You so much for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 11/02/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Oil Change"
Needs improvement
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/02/2017 02:32 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 11/04/2017

Thank You for your feeedback, we are reviewing this matter and will make corrections as needed

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
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