Gurnee Hyundai

Great service department always attentive and helpful

Jeff Vlach in service was very helpful. He saw to it that my car (Dodge Charger) received the proper attention. I was in for a basic oil change and tire rotation, and everything was completed accurately and on-time. Thank you

Gurnee Hyundai serviced my 2009 Sonata again. They have been caring for it since it was new now it has 157,000 miles on it runs like new thanks to the service department. Thank you Gurnee Service Department!

I brought my car in on 2/2/19 with engine noises that appeared after the cold snap we received earlier that week. I received a call from Mark, the service manager later that day with the notification that I needed a new engine. Within three days later, I received notification from Mark that Hyundai had approved the engine replacement, and was also approving the cost of my rental car. Today ( 10 days after dropping of my car) I was notified that the engine has been replaced, and is ready for pickup. Mark and his team at Gurnee Hyundai, are second to none on the true meaning of taking care of there customers. I also want to give a great Shout out to Hyundai for standing behind there warranty, and putting the the focus on customer satisfaction.

Job well done team Gurnee

Eric Bos
USN Retired

happy with amount of time had to wait (not too long) and everything was done as expected

I recently had my car serviced here and the staff is very courteous and helpful. Adrian was very patient with all my questions. They also went above and beyond to make sure I had a wonderful loaner vehicle to drive while we had to wait for a part to come in from a national backorder.

Got four new tires. They gave me a complimentary ride home and picked me up when it was done. Had I taken it someplace else my entire day would’ve been lost, sitting in a waiting room.

The Service Manager, Adrian, advised me of what service was suggested on my vehicle, with the price of the service. I was then able to access the suggestions and tell them what I would like done at this time. The amount quoted was higher than the amount I actually paid, which was wonderful. My vehicle was also washed. Thank you for such great service!!!!!

Friendly environment and Adrian listens and takes care of the car’s needs reasonably.

I was suppose to receive a follow up call today, 2/11/19 on the recall issue, nothing!

The service area employees are patient, courteous and ensure you know what is taking place with your car. Good customer service.

ogh

Adrien from your service department deserves recognition. Every time we bring our car in for an oil change he goes above and beyond. He spends time answering all of my questions and addressing all my concerns. I appreciate his patience. I am a senior citizen and he is always so respectful. It is always a pleasure coming in, even if it is just for an oil change. Thank you Adrien and everyone at your dealership.

Had to wait a while in entry bay for someone to come in, but after that service was courteous, quick, and communication excellent. Price a pleasant surprise after previous dealer.

I never have any issues with the service team. They are friendly, professional, and time efficient.

The service people are always friendly, helpful and listen to your needs.
I love when my car comes back all shinny and clean.
Thanks!

Had problems with my washer fluid lines and Adrian Labycz in service managed to get it fixed fast and for free!! The service team at Gurnee Hyundai has won my business.

I bought this car used from somewhere else ( I have to have a manual transmission) and they are the closest place to where I live and will not hesitate to use them

Cheers!

I was treated with consideration and courtesy by service rep Jeff. My only regret is that the waiting room TV is not high-def.

Good service and short wait time

My 2012 still runs like I just got it yesterday. They take care of my baby as if one of there own.