Gurnee Hyundai is part of the Bob Rohrman Auto Group, which has been in business for over 30 years! We are located on Grand Avenue in Gurnee, IL. Our technicians are trained by Hyundai to ensure you get the very best quality for your maintenance and service needs. Call us today or visit our website to schedule your next service Gurnee Hyundai is part of the Bob Rohrman Auto Group, which has been in business for over 30 years! We are located on Grand Avenue in Gurnee, IL. Our technicians are trained by Hyundai to ensure you get the very best quality for your maintenance and service needs. Call us today or visit our website to schedule your next service appointment. We look forward to seeing you soon! ...more
The service department is terrible. The lack of communication and customer service is atrocious! AVOID this location at all costs because in the end it will cost you damage to your vehicle and extreme amounts of frustration. The General Manager and service manager are only there to pad their pockets and take no responsibility for their employee’s actions.
I took my car there as a last resort to fix an air conditioning issue. After 4 days of no communication (no returned phone calls). I went personally to find out information and was told they just got around to diagnosing the problem and that it would take another 2-3 days to get the part. It was just the compressor, seriously, you don’t have that in stock? I demanded my car by fixed immediately and they were able to locate the part and I picked up my the the next day. In the 5 days the car was in their possession, my steering wheel was damaged.
When I brought it to their attention, they have used 4 different explanations of how the damage occurred but refused to take responsibility. They offered me an “free oil change” are you joking!!!
THIS DEALERSHIP DESERVES THEIR 1 STAR RATING! If not just me, others have stated their disappointment. GO ANY WHERE BUT HERE!