Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

527 Reviews

99% Would Recommend
Latest Review about 22 hours ago

Reviews


SB
Susan B.
Waterford, CT
Ford Focus
Verified
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09/19/2018
Chris (front desk)
Chris diligently tries to provide service pleasantly and promptly. Repairs are completed as promised. Melanie is also helpful and nice. Have never had a bad service experience at Guy's.

SS
Steve S.
Waterford, CT
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Spoke with Vicki. She said they were excellent at this facility. They responded very quickly to the breakdown and made the repairs. The staff was friendly, courteous and very easy to deal with. She enjoyed doing business with them.
This review was collected via phone interview by Customer Research Inc.

JS
Jay S.
Niantic, CT
Hyundai Tucson
Verified
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09/17/2018 Category: Service
Spoke with Linda. She said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

PH
Peter H.
Niantic, CT
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Peter said he had no problems with this business at all. It was great.
This review was collected via phone interview by Customer Research Inc.

WR
Warren R.
Waterford, CT
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Warren said this business is a great place to go. The technicians do not try to stiff the customer. He is very happy with the service. That is why he goes there.
This review was collected via phone interview by Customer Research Inc.

DH
Diana H.
Woonsocket, RI
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Diana said the staff were helpful, she was stranded and they helped her get her vehicle running and back on the road.
This review was collected via phone interview by Customer Research Inc.

AS
Alvin S.
Niantic, CT
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Spoke with Alvin's wife. She recommends this business for service often.
This review was collected via phone interview by Customer Research Inc.

JL
Jessica L.
South Windsor, CT
Toyota Highlander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Jessica said the staff were friendly, quick, efficient and accommodating, but she would liked to have more communication from them. She had to make the calls to get updates about her vehicle.
This review was collected via phone interview by Customer Research Inc.

HF
Harvard F.
West Hartford, CT
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Old fashion virtues in a rush rush World.
The owner and employees are competent, friendly, helpful, and honest.
It’s very unusual in my experience to find all those virtues in one place.

CV
Christopher V.
North Branford, CT
Ford E450 Super Duty
Verified
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09/06/2018
Extra service.
Thanks so much. Everything was great, you guys hooked me up. Thanks for going the extra mile.

GC
George C.
Niantic, CT
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
George said he has a good relationship with them and he would recommend.
This review was collected via phone interview by Customer Research Inc.

JR
James R.
Niantic, CT
Chrysler 300
Verified
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09/04/2018
Services are A+
I have dealt with Guy's for numerous years now though my personal cars and business.The entire staff is friendly,informative and conscientious in what they do. The pricing is reasonable compared to any other garages in area. I would recommend Guy's to everyone.

BL
Bruce L.
Uncasville, CT
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Bruce said the visit to the business went well. It took a little longer than he wanted.
This review was collected via phone interview by Customer Research Inc.

FS
Francesca S.
Staten Island, NY
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Francesca said the staff members were lovely.
This review was collected via phone interview by Customer Research Inc.

CS
Cheryl S.
Niantic, CT
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018
Guys is great!
Staff are friendly, attentive, respectful and knowledgeable. The service is timely and cost is reasonable. This is a fantastic shop.

MV
Manthena V.
Niantic, CT
Audi TT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Manthena said they are quick and efficient and do a great job.
This review was collected via phone interview by Customer Research Inc.

RL
Roland L.
Niantic, CT
Volkswagen New Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Roland said he liked the service the business provides.
This review was collected via phone interview by Customer Research Inc.

TG
Tom G.
Bloomfield, CT
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Tom said they did a nice job.
This review was collected via phone interview by Customer Research Inc.

HE
Hayley E.
Niantic, CT
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Hayley said they are good.
This review was collected via phone interview by Customer Research Inc.

KP
Kevin P.
Plainfield, CT
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Kevin said they service and the work is good. He said they do fall a little short when calling to let the customer know that their vehicle is ready for pick up.
This review was collected via phone interview by Customer Research Inc.