ReScore Reviews™ (38)

ReScore
Overall Rating 4.7105263/5Overall Rating 4.7105263/5Overall Rating 4.7105263/5Overall Rating 4.7105263/5rating 4.7105263
Original
Overall Rating 2.16216/5Overall Rating 2.16216/5rating 2.16216rating 2.16216rating 2.16216
95% Would Recommend
100% Business Response
Latest Review 2 days ago
Molly R. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
Super nice
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/18/2017 01:35 PM
Marcella R. on 11/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Don't forget us Ladies"
Nothing for women. Books, tv, everything geared for men. Restrooms very clean. thank you.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/18/2017 08:41 AM
Frederick S. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"MR."
It was fast and did a good job.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 02:15 PM
Verified Customer on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Room for improvement "
Good dealer, been going for 10 years but last visit was 2 and a half hours for an oil change.
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 03:08 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 11/16/2017

Thank you very much for the review. We have recently hired more staff to accommodate for our ever growing service department. We also realize that at times, our Saturdays can be extremely busy when we first open. We of course welcome the business but have found that we usually start to slow down around 11am -12pm and wait times are dramatically reduced. We strive to continue our goal of 1hr turn around and hope we can meet that expectation at your next service. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Candy B. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Great customer service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/14/2017 10:15 AM
Michael M. on 11/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil Change"
The service was great but I think the price of the routine oil change was a little high.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 10/21/2017
Service Type: Maintenance
Review Created: 11/13/2017 04:43 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 11/16/2017

Hi Michael. We appreciate your feedback. I wanted to let you know we now have multiple oil change options for our customers. We now offer full synthetic, synthetic blend and conventional oil changes. Next time you come in, ask about our conventional oil change prices as they are very competitively priced with other service stations and my be more to your liking. Hopefully we can earn a 5 star review at your next service interval. See you soon. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Verified Customer on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very clean waiting area and very courteous staff."
Same as above
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/24/2017
Service Type: Maintenance
Review Created: 11/12/2017 09:07 AM
Verified Customer on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review"
Excellent
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/12/2017 04:33 AM
Judy F. on 11/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good dealership service"
Satisfied
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 11/11/2017 08:03 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 11/11/2017

Judy, thank you for your review. We look forward to assisting you at your next service interval and hopefully can earn 5 stars next time! 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Robert M. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It`s close by.So far,I have gotten good service."
The staff are courteous and helpful.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/11/2017 06:43 AM
Tony T. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Fast, friendly and reliable service department
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 11/11/2017 06:05 AM
Kimberly J. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly staff and excellent service"
Took my car in for service and they were on time and did a great job. From the time I first bought my car to each service call I have been very impressed.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/10/2017 11:33 PM
Sandra M. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dept"
Charles was amazing. He listened to my concerns, drove the car and could not get it to do what I was experiencing so he called and offered to drive it over night and still could not feel the transmission lag. Instead of treating me like a worrisome woman, he and his technician checked the service records and found that it needed a software update on the transmission. Just knowing he took those extra steps and respected my concerns was service I had never experienced as a female. I am more than pleased and I know if the transmission lags again, Charles will find the answer. So far it is doing ok.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/07/2017 06:40 PM
Stacy S., DPSM at Hallmark Hyundai responded on 11/10/2017

Were glad to hear we are earning our stars! Thnak you for taking the time to fill out the survey and the kind words. we apprecaite your patronage. Safe travels!

 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com

WILLIAM K. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Got a timely oil change while I waited"
Everything went well
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 11/07/2017 02:15 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 11/07/2017

Were glad to hear we are earning our stars! Thnak you for taking the time to fill out the survey. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
John F. on 11/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Promp service"
professional
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/06/2017 05:43 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 11/07/2017

Thanks John! Hopefully we can earn 5 stars next time around :)

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Gary M. on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
I worked in a Hyundai dealership previously, so I know good service when I see it. Hallmark has GREAT service!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/02/2017 03:22 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 11/07/2017

Thank you so much! Very kind of you. I look forward to assisting you in the future. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
JOAN B. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the poeple that work there"
the people are so friendly when we come to get work done and it is done in a timely manner.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/28/2017
Service Type: Maintenance
Review Created: 10/31/2017 02:50 PM
Stacy S., DPSM at Hallmark Hyundai responded on 11/02/2017

Thank you for making the time to fill out the survey and kind words. We appreciate the opportunity to have you as a customer.

Susan K. on 10/27/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service guy I dealt with was very nice and helpful."
They got me taken care of very fast and were very nice. Also the front desk lady was very nice!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 10/27/2017 11:05 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 11/07/2017

Thanks for the 5 stars. We strive to be fast and efficient.

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
TERRI L. on 10/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"convenient location, quick service, and very pleasant employees"
convenient location, quick service, and very pleasant employees
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/25/2017
Service Type: Maintenance
Review Created: 10/27/2017 10:55 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 11/07/2017

Thanks Terri! Really appreciate you taking the time to fill out our survey. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Bobby C. on 10/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Owner"
Very good people
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/24/2017
Service Type: Repair
Review Created: 10/26/2017 03:02 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 11/07/2017

We try to be good/great people :) Thanks for the positive review. See you next time. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
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