Terrible Customer Service from Service Advisor
Initial phone call to the service department on a Saturday afternoon resulted in being on hold for the entire 20 minute drive to the dealership. The battery in my 2018 Santa Fe with 8,000 miles had NO power, luckily it started one more time in order for me to drive to the dealership. The service advisor that answered my call at 1:54 pm that Saturday was politely adamant that I would have to wait until Monday when the Service Dept reopened and repeated even that after I explained the urgency with my vehicle. Upon arrival at the dealership, I was STILL on hold as the advisor had placed me when I asked for the General Manager 20 minutes earlier. Fortunately, although the GM was unavailable, Edith Thompson took control of the situation and after maybe 20 minutes I was back on the road in a lot rental for the weekend. I expected the Service Manager to be aware of the TERRIBLE customer service his employee had offered me that weekend when I picked my vehicle up on Monday however, he was clueless. Obviously, the GM, Ken did NOT do as promised when I was leaving his dealership on Saturday afternoon; he said the "situation would be taken care of". I will NOT return to the dealership unless it is a warranty situation as a battery that needed replacing after a measly 8,000 miles on a brand new car. Edith Thompson is to be commended but no one else.