ReScore Reviews™ (37)

ReScore
Overall Rating 4.7027014/5Overall Rating 4.7027014/5Overall Rating 4.7027014/5Overall Rating 4.7027014/5rating 4.7027014
Original
Overall Rating 2.16216/5Overall Rating 2.16216/5rating 2.16216rating 2.16216rating 2.16216
95% Would Recommend
100% Business Response
Latest Review 2 days ago
Henry K. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service department"
Oil change done in a timely manner and staff was great
Vehicle: 2011 Hyundai Genesis Co
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/20/2017 01:15 PM
Stacy S., DPSM at Hallmark Hyundai responded on 10/21/2017

Thank you for making the time to fill out the survey and the kind words! We appreciate your patronage.

Candy M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attentiveness, good work, courtesy"
Always satisfied with service and treatment
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 04:02 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 10/18/2017

Great to hear! We do our best to make sure you have great service experience. Thank you so much for taking the time to let us know we did a good job. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Richard S. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
everyones is very friendly and very helpful best of all everyone has happy and smile
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/16/2017 04:55 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 10/18/2017

We hope we rub off on our customers. We really do enjoy our jobs here and enjoy helping our customers. Thanks for the great review! See you next time. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Welcome"
I like when they call me by my Name. I feel like we are BFFs
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/15/2017 02:13 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 10/18/2017

Thank you for the great review! 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Kathy V. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Very professional
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/15/2017 06:00 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 10/18/2017

Wonderful! Thank you so much. We strive to be professional with all of our customers. See you soon. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Verified Customer on 10/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Acceptable facility and service for a small dealer"
Good small dealer without in house bodyshop and a bit cramp customer lounge. Dealer does not have promotion to offer to customer for services(ex: deals, coupon or newsletter send to customer like other dealers in the area)
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/14/2017 05:38 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 10/18/2017

We appreciate you taking the time to review our service center. We are working on some promotions that should make it your way soon. Thank you again for your business. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Roy W. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always like doing business with Hallmark Hyundai, very professional"
Always great service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/14/2017 09:25 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 10/14/2017

Wonderful! We are happy to hear that. We certainly do our best to make your service experience great! 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Verified Customer on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Good job but long wait during service.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/14/2017 04:32 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 10/14/2017

Thank you for taking the time to fill out the survey and still give us 5 stars. We really appreciate it. We are working on staffing to help reduce wait times. Hopefully this will be addressed by the next time you come in for service. See you again soon. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great!"
Easy & fast.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 04:25 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 10/14/2017

Glad to hear it! Thank you for the 5 stars! See you again soon :)

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
John O. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Superior Service"
The service department of Hallmark Hyundai provides superior, timely service at a reasonable price. Drive with confidence!
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 08:22 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 10/14/2017

Thank you so much for the kind review. If you need anything service related were happy to help. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Savannah M. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
OMG!!!! HALMARK HYUNDIA IS SOOOO AAAWWWSOME!!! CHARLES MEYER IS THE BEST SERVICE WRITER EVEEEER!!... There. Tell Charles his wife says hi ;-)
Vehicle: 2015 Hyundai Genesis Co
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/11/2017 08:00 AM
Stacy S., DPSM at Hallmark Hyundai responded on 10/12/2017

Thank you for making the time to fill out the survey and the kind words!. We appreciate the opportunity to have you as a customer.

Abdulhameed M. ReScore Review on 10/14/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Yes, The service manager (Neck) was wonderful, took care of the problem. "
Everybody was great. Thank You.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 05:34 PM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"people"
the service department don't carry tire for my car that I purchased from the same dealer.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 05:34 PM
Stacy S., DPSM at Hallmark Hyundai responded on 10/12/2017

Thank you for making the time to fill out the survey and share your experience. We will be sharing your survey with our management team.

Crystal J. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I needed an oil change before getting on the road. I went in with no appointment and was in and out in under an hour. If I lived in Nashville this is where I would get my car serviced. The customer service was excellent!
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/10/2017 02:58 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 10/10/2017

Glad to hear we were fast/efficient for you and thank you for the 5 stars!. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Paul M. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people that work there were knowledgeable and very personable"
The reason That I may not return here for service is that I live in Maryland and had a , stop engine light, come on and I went to this dealer for help. They could not have been more helpful
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/09/2017 12:14 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 10/10/2017

Thanks Paul! If you ever relocate to the Nashville area we would love to be your home dealer :) 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Verified Customer on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff"
Very Good
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/09/2017 04:55 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 10/10/2017

Thank you so much for the great survey response. 5 stars is always our goal! 

Nicholas Taylor
Service Manager
615-855-3200
nick.taylor@hallmarkautogroup.com
William O. ReScore Review on 10/13/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"That they took no time in redress the original problem quicker is important to me. I like that."
They are courteous and professional in the way they handle customers.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/07/2017 02:09 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"problem not solved"
Review not good
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/07/2017 02:09 AM
Stacy S., DPSM at Hallmark Hyundai responded on 10/09/2017

Thank you for making the time to fill out the survey. Our management team will be reviewing your comments and will be reaching out to you shortly.

Nicholas T., Service Manager at Hallmark Hyundai responded on 10/10/2017

Hi William, I attempted to reach you today by phone to discuss your recent service visit. I would like to extend to you an earlier appointment time to expedite revisiting the window concern. Please feel free to contact me at your soonest convenience. 

Nicholas Taylor
Service Manager
615-855-3200
nick.taylor@hallmarkautogroup.com
MICHAEL S. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change very efficient"
Walked in and asked for an oil change. Easy to do and wait was what I expected.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/05/2017 12:27 PM
Stacy S., DPSM at Hallmark Hyundai responded on 10/09/2017

Thank you for making the time to fill out the survey. We appreciate having you as a customer. Thanks for the kind words!

Verified Customer on 10/04/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Express service difficulty"
Had to come two days in a row to get service. Nick the service manager worked to make everything right on day 2.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/04/2017 07:30 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 10/04/2017

Thank you for allowing me to talk with you about your recent service. I apologize about your service reminder not being set correctly. I certainly hope I have resolved your concern and look forward to assisting you in the future. If you have any further questions please let me know. 

Nicholas Taylor
Service Manager
615-855-3200
nick.taylor@hallmarkautogroup.com
Doris B. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change & rotation of tires. "
Everyone I spoke to was very pleasant and professional. It took less than an hour to do the oil change and rotation of tires I was very pleased.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/03/2017 10:01 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 10/04/2017

We are so glad that you feel this way. We pride ourselves on our customer service and hope we can continue to be your service center for years to come!

Nicholas Taylor
Service Manager
615-855-3200
nick.taylor@hallmarkautogroup.com
Verified Customer on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly and knowledgeable."
Always friendly and knowledgeable
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/26/2017
Service Type: Repair
Review Created: 10/03/2017 03:45 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 10/04/2017

We appreciate the kind remark. Thank you for the 5 stars! See you at your next service interval. 

Nicholas Taylor
Service Manager
615-855-3200
nick.taylor@hallmarkautogroup.com
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