ReScore Reviews™ (39)

ReScore
Overall Rating 4.7179521/5Overall Rating 4.7179521/5Overall Rating 4.7179521/5Overall Rating 4.7179521/5rating 4.7179521
Original
Overall Rating 2.20513/5Overall Rating 2.20513/5rating 2.20513rating 2.20513rating 2.20513
95% Would Recommend
100% Business Response
Latest Review 1 day ago
Cameron S. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, No hidden fees"
I normally do my own oil changes, but went to Hallmark for my Genesis G80. Staff was friendly, offered me water and free snacks. Waiting area was clean and pleasant. Recommend.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 01:44 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

Were glad you found our dealership pleasant. Thank you for sharing your thoughts. We look forward to assisting you in the near future. Thanks again. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
George M. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied Customer"
Pleased with Hallmark, thorough and efficient!
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/16/2018 08:47 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

Thank you so much for responding to our survey and giving us 5 stars. We value your feedback very much and appreciate you as our customer. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Verified Customer on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast and friendly"
always fast and friendly, get in and out on saturday with no problem
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/15/2018 06:50 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

We appreciate the kind words and the 5 star review. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Mike T. on 01/11/2018
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"Awesome"
The parts & service department is what other dealers need to learn from! Best service in town, by far!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/11/2018 11:11 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

Mike thank you so much! This a wonderful review. Were glad we can set the tone for what a great service department should look like. See you soon Mike! 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Verified Customer on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courtesy, clean, and snacks"
The professionalism of the service department is excellent. The building is always immaculate. And you can't beat snacks while you wait.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/11/2018 03:25 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

Were glad you love our dealership. Thank you for sharing your thoughts. We look forward to assisting you in the near future. Thanks again. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
William L. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, Friendly Service"
We bought both of our cars from Hallmark (2013 Azera, 2016 Accent) and have been very pleased. We continue to go back for service. Although their prices for some work (such as oil changes) can be beaten at drive-thru shops, they do include thorough checks and inspections that give me extra peace of mind.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/11/2018 01:30 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

Wonderful. We appreciate you feedback and hope we can continue to assist you with a smile and quality work. You are right when saying that we perform a much more thorough inspection than your "drive through" type places. We thank you that you see the value in this.  Have a great day :)

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Nicholas M. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Place"
I always love coming here. Everyone is so friendly and genuinely seems to care. I bought my very first brand new vehicle there and I always recommend people to them. My next car will definitely be with them.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/10/2018 01:05 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

What a great review! Thank you for the kind words. We hope we can continue to give truly exceptional service. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Paul V. on 01/10/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rising costs"
Friendly atmosphere. Polite employees.
The cost of an oil change and tire rotation is excessive in my opinion $96.00
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/10/2018 12:47 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

Paul, thank you for giving our service department a 5 star review even though you felt the cost was a bit high. I know owning a Genesis can at times have a higher cost of ownership. I will review our pricing to make sure we are within correct pricing for your model. Please feel free to call or email me with any further questions you may have. Thanks again

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Darrel P. on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Free coffee with a smile"
Good quality auto.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/02/2018
Service Type: Maintenance
Review Created: 01/09/2018 11:49 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

We will keep the coffee hot at all times. Thanks for seeing us and for the 5 star review :)

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Dana W. on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love my dealership "
I always get excellent service by very friendly caring people.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/08/2018 07:43 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

Were glad you love our dealership. Thank you for sharing your thoughts. We look forward to assisting you in the near future. Thanks again. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Linda V. on 01/08/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer service "
Parts dept is outstanding, service dept. was timely and did a nice job.
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 01/02/2018
Service Type: Maintenance
Review Created: 01/08/2018 05:56 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

Were glad to hear our departments did a nice job taking care of your service needs. We strive to always earn 5 stars and hopefully we can earn that next time. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Jerri M. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
People were obviously committed to giving servuce that was professional and as fast as posdible. I was gredted by friendly people snd taken csre of right away
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/05/2018 05:40 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

What a great review! Thank you for the kind words. We hope we can continue to give truly exceptional service. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Ronda F. on 01/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a good day"
Always treated with respect, great service and caring staff
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/30/2017
Service Type: Maintenance
Review Created: 01/04/2018 09:40 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

Thank you so much for responding to our survey and giving us 5 stars. We value your feedback very much and appreciate you as our customer. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Keith S. on 01/02/2018
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Can't write it good or bad just high-priced"
Dealership is adequate clean personnel is okay but the price for an oil change is outrageous$50 is too much for a simple oil change on a Hyundai when I pay $27 at home
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 12/29/2017
Service Type: Repair
Review Created: 01/02/2018 03:50 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/05/2018

Hi Keith, thank you for writing a review about your recent experience. Here at Hallmark Hyundai we primarily use synthetic blend oil which is better for the engine and longevity. We do this so that our customers receive a quality oil service every time. This is very possibly not the type of oil your getting for $27.00 at your normal service center. If you would like, we can offer you conventional oil changes at lower price although we don't normally recommend it. Thanks again for coming in. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Danielle N. on 01/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful"
Service is Always great!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 12/28/2017
Service Type: Repair
Review Created: 01/02/2018 01:21 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

Thank you so much Danielle! We look forward to assisting you again for your next repair as we talked about previously. Give us a call anytime to set up that appointment. See you soon :)

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Verified Customer on 01/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT"
GREAT WOULD RETURN
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/28/2017
Service Type: Repair
Review Created: 01/02/2018 01:03 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

We certainly hope we see you soon. Thank you so much for the 5 stars. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Marc N. ReScore Review on 01/14/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I feel as if my issues have been resolved"
Second time lucky. Sure, I'm out 650 bucks at a time when I can ill afford expenditures, but that being said, the dealership did all they could to make my experience a good one. Great job by Nick and his team.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 12/27/2017
Service Type: Maintenance
Review Created: 01/01/2018 08:07 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Hybrids need belts replaced"
How have I been driving Hyundai Hybrid Sonatas since 2013 and I am now hearing of this for the first time?
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 12/27/2017
Service Type: Maintenance
Review Created: 01/01/2018 08:07 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/02/2018

Hi Marc. I'm sorry to hear that we did not have you HSG belts in stock for you Hybrid. We usually carry a few at all times as it is a common 30k service maintenance. I would like to talk with you and see if there is anything else I can do to resolve your frustrations with the repair. I will be reaching out to you soon. Thank you. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Johnnie G. on 01/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistent customer service of exceptional quality!"
I've done business with Hallmark Hyundai for ten years and two Azeras. The customer service is consistently good and a good value for my money. The product is worthy and one that I feel safe in driving
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 12/28/2017
Service Type: Maintenance
Review Created: 01/01/2018 03:55 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

Wow, thank you so much. You are a fantastic customer and we thank you for the kind words. See you soon.

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
David W. on 01/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly and close by"
none
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 12/28/2017
Service Type: Maintenance
Review Created: 01/01/2018 12:14 PM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

Thank you so much for taking the timing to fill out our survey. We look forward to assisting you in the near future. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
Rhonda H. on 01/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A great place"
Everyone is super friendly. Service is great.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/28/2017
Service Type: Repair
Review Created: 01/01/2018 11:31 AM
Nicholas T., Service Manager at Hallmark Hyundai responded on 01/17/2018

We think your really friendly too! Thank you for the kind words. See you soon. 

Nicholas Taylor
Service Manager
615-431-4818
nick.taylor@hallmarkautogroup.com
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