Reviews
Verified Customer
I appreciate the attention that I get from Happy Hyundai.
Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai
Verified Customer
Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai
Verified Customer
Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai
Verified Customer
Hello and thank you for taking the time to leave a review, we strive to make sure every customer is 100% satisfied! I’m glad we can add you to that list! –Thanks from the team here at Happy Hyundai
Verified Customer
Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai
Verified Customer
Hello and thank you for such a positive review! We sure are lucky to have such great customers. –Thanks from the team here at Happy Hyundai
Verified Customer
Hello and thank you for your kind words, we take great pride in making sure every customer is 100% satisfied! –Thanks from the team here at Happy Hyundai
Verified Customer
Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai
Verified Customer
Hello and thank you for taking the time to leave a review. My name is Katie and I am an assistant to Fred Barrios the service manager. I first want to apologize on behalf of Happy Hyundai for the dissatisfying service visit. It is extremely disheartening to hear that when you came in you were not provided the 5 star service that we are always aiming for. I can assure you we are taking the necessary steps to prevent this from ever happening again. Please contact me at (708)382-8171 to further discuss this service visit and resolve this. I will attempt to reach out to you as well. Thank you for taking the time to read this.
Katie Gardner
Verified Customer
Hello and thank you for your kind words, we take great pride in making sure every customer is 100% satisfied! –Thanks from the team here at Happy Hyundai
Verified Customer
Hello and thank you for your kind words, we take great pride in making sure every customer is 100% satisfied! –Thanks from the team here at Happy Hyundai
Verified Customer
Hello and thank you for your kind words, we take great pride in making sure every customer is 100% satisfied! –Thanks from the team here at Happy Hyundai
Verified Customer
* The staff of the service department as a whole appeared like all customers annoyed them. No one greeted or extended assistance to me when I came in to check on my vehicle. Most of them were not helping anyone else at the time. I had to initiate contact when I didn't see my advisor.
* some conversations were inappropriate in the presence of other customers. Meaning the service advisors were talking about customers that were difficult to work within the presence of other customers, which I felt was unprofessional.
* I was told I would receive a multi-point inspection after my engine was installed but I didn't. I'm sure if the inspection was completed, someone would've mentioned the windshield wipers need to be replaced. In addition, when I accelerate and then brake my car rattles/shakes. No one pointed out the cause of that issue.
Ed told me I had 6 recalls, however, he only explained the recall about the engine to me because my car was towed in due to the engine seizing. He did not go into any detail about the other recalls. Also, He was not present when I picked up my car. The other advisor who assisted (tall gentlemen with blonde or brown hair) gave me my key and forms. No explanation provided. He said to "call Ed if I have any questions."
* I asked for the backup camera to be evaluated. The person over the phone (not Ed) said "Oh you just have to replace that. It costs a lot of money to do that." In my opinion, the answer was unacceptable.
Overall, I am grateful the repairs were covered but I expected more from a dealership with a 4.5 rating.
Hello and thank you for taking the time to leave a review. My name is Fred Barrios and I am the service manager. I first want to apologize on behalf of Happy Hyundai for the dissatisfying service visit. It is extremely disheartening to hear that when you came in you were not provided the 5 star service that we are always aiming for. I can assure you we are taking the necessary steps to prevent this from ever happening again. Please contact me at (708)382-8158 to further discuss this service visit and resolve this. I will attempt to reach out to you as well. Thank you for taking the time to read this.
Verified Customer
Hello and thank you for taking the time to leave a review, we strive to make sure every customer is 100% satisfied! I’m glad we can add you to that list! –Thanks from the team here at Happy Hyundai
Verified Customer
Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai