Reviews
Verified Customer
Verified Customer
Hello and thank you for taking the time to leave a review, we strive to provide 5 star service at every visit. It looks like we fell a little short. I am very hopeful that next visit we can earn the all important 5 star review! –Thanks from the team here at Happy Hyundai
Verified Customer
Hello and thank you for taking the time to leave a review, we strive to make sure every customer is 100% satisfied! I’m glad we can add you to that list! –Thanks from the team here at Happy Hyundai
Verified Customer
Hello and thank you for taking the time to leave a review, we strive to make sure every customer is 100% satisfied! I’m glad we can add you to that list! –Thanks from the team here at Happy Hyundai
Verified Customer
Hello and thank you for taking the time to leave a review, we strive to make sure every customer is 100% satisfied! I’m glad we can add you to that list! –Thanks from the team here at Happy Hyundai
Verified Customer
Hello and thank you for such a positive review! We sure are lucky to have such great customers. We are always striving to provide 5 star service and it looks like we fell just short this visit. I am hopeful that at your next visit we can earn the all important 5 star review!–Thanks from the team here at Happy Hyundai
Verified Customer
Hello and thank you for taking the time to leave a review, we strive to make sure every customer is 100% satisfied! I’m glad we can add you to that list! –Thanks from the team here at Happy Hyundai
Verified Customer
Hello and thank you for taking the time to leave a review, we strive to make sure every customer is 100% satisfied! I can assure you we are working on quoting accurate times. I am hopeful that next visit we can earn the all important 5 star review! –Thanks from the team here at Happy Hyundai
Verified Customer
Thank you for your kind words, we take great pride in making sure every customer is 100% satisfied! –Thanks from the team here at Happy Hyundai
Verified Customer
Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai
Verified Customer
Hello and thank you for taking the time to leave a review. My name is Katie and I am an assistant to Juan Castellanos the service manager. I first want to apologize on behalf of Happy Hyundai for the dissatisfying service visit. It is extremely disheartening to hear that when you came in you were not provided the 5 star service that we are always aiming for. It looks like one of the major concerns was the battery test and results. I am going to look further into this and pull the battery test. It is our policy to check the battery on every car and I'd like to know what happened here. I can assure you we are taking the necessary steps to prevent this from ever happening again. Please contact me at (708)382-8152 to further discuss this service visit and resolve this. I will attempt to reach out to you as well. Thank you for taking the time to read this.
Katie Gardner
Verified Customer
Hello and thank you for taking the time to leave a review. My name is Katie and I am an assistant to Juan Castellanos the service manager. I first want to apologize on behalf of Happy Hyundai for the dissatisfying service visit. It is extremely disheartening to hear that when you came in you were not provided the 5 star service that we are always aiming for. It looks like one of the major concerns was the fact that we were unable to duplicate one of the issues you were having with your vehicle. I am sincerely sorry that our service providers were unable to duplicate your concern at this visit. It looks like we recommend if it was happening again that we'd need you to bring the vehicle back in and leave it with us for further diagnosis. I apologize if that was not clearly explained. I can assure you we are taking the necessary steps to prevent this from ever happening again. Please contact me at (708)382-8152 to further discuss this service visit and resolve this. I will attempt to reach out to you as well. Thank you for taking the time to read this.
Katie Gardner
Verified Customer
Thank you for being such a Happy Hyundai customer and thank you for the 5 star rating!! - The team at Happy Hyundai
Verified Customer
Hello and thank you for taking the time to leave a review. My name is Katie and I am an assistant to Juan Castellanos the service manager. I first want to apologize on behalf of Happy Hyundai for the dissatisfying service visit. It is extremely disheartening to hear that when you came in you were not provided the 5 star service that we are always aiming for. It looks like one of the major concerns was that we needed to order a part for your vehicle. I am sincerely sorry for this inconvenience. Unfortunately we are not able to diagnose necessary repairs over the phone. We do rely on our factory trained technicians to complete a physical inspection of concerns. With modern vehicles being so advanced there are many components that could cause what you had described. In addition to that with having such a new vehicle we don't always have every part here on site. Again I am sorry for any inconvenience this may have caused you. I am hopefully that we can earn back your confidence in us. Please contact me at (708)382-8152 to further discuss this service visit and resolve this. I will attempt to reach out to you as well. Thank you for taking the time to read this.
Katie Gardner
Verified Customer
Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai
Verified Customer
Hello and thank you for taking the time to leave a review. My name is Katie and I am an assistant to Juan Castellanos the service manager. I first want to apologize on behalf of Happy Hyundai for the dissatisfying service visit. It is extremely disheartening to hear that when you came in you were not provided the 5 star service that we are always aiming for. It looks like one of the major concerns is you are still having a noise. I am sincerely sorry that you are experiencing this. I can assure you we are taking the necessary steps to prevent this from ever happening again. I also would like to assure you we will gladly to complete a quality re-inspection of the work completed at no additional charge to you and would like to apologize for any miscommunication that was made regarding a new charge. Please contact me at (708)382-8152 to further discuss this service visit and resolve this. I will attempt to reach out to you as well. Thank you for taking the time to read this.
Katie Gardner
Verified Customer
Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai
Verified Customer
Thank you for your kind words, for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai
Verified Customer
Thank you for being such a Happy Hyundai customer and thank you for the five star rating! – Thanks from the team at Happy Hyundai
Verified Customer
Hello and thank you for taking the time to leave a review. My name is Katie and I am an assistant to Juan Castellanos the service manager. I first want to apologize on behalf of Happy Hyundai for the dissatisfying service visit. It is extremely disheartening to hear that when you came in you were not provided the 5 star service that we are always aiming for. It looks like one of the major concerns was the time you spent with us in service. I am sincerely sorry for the extended delay in service. Our goal is to have our customers in and out within the hour but sometimes due to unforeseen circumstances the time can be longer. This should have been addressed at the start of the appointment. I can assure you we are taking the necessary steps to prevent this from ever happening again. Hopefully next visit we can earn the important 5 star review! Thank you for taking the time to read this.
Katie Gardner