Happy Wallet Quality Auto Repair

Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

147 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review almost 4 years ago

Reviews


RP
Roseanne P.
Fort Myers, FL
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2014 Category: Service
Roseanne said one of the guys she works with recommended this business to her.
This review was collected via phone interview by Customer Research Inc.

CO
Christina O.
Naples, FL
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2014 Category: Service
Christina said they are really good and she did not have any problems with this business.
This review was collected via phone interview by Customer Research Inc.
Jim & Janet W., Co-Owners from Happy Wallet Quality Auto Repair responded on 11/29/2014

Thanks, Christina!~

Jim and Janet Washburn
Owners
(239) 404-7589

GS
George S.
Naples, FL
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2014 Category: Service
George said the business is very good with the service they provide. They employ courteous and pleasant people who do good work.
This review was collected via phone interview by Customer Research Inc.

BF
Brad F.
Naples, FL
Subaru Impreza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2014 Category: Service
Brad said this business as well as their prices are always great. They are timely and he has been able to be seen pretty quickly.
This review was collected via phone interview by Customer Research Inc.

GU
Greg U.
Naples, FL
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2014 Category: Service
Greg said this business has good prices and good service. They are very honest and trustworthy.
This review was collected via phone interview by Customer Research Inc.

IS
Ismael S.
Chrysler Voyager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2014 Category: Service
Ismael said he is a repeat customer because his overall experience with this business is good.
This review was collected via phone interview by Customer Research Inc.

LS
LAURIE S.
Naples, FL
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2014
Friendly and honest
Every visit is always a pleasure. They are friendly and do great, honest work at an affordable rate. I highly recommend Happy Wallet.

JM
Jesse M.
Naples, FL
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2014 Category: Service
Jesse said he trusts this business. They are professional and they treat everybody well.
This review was collected via phone interview by Customer Research Inc.

GA
Glenda A.
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2014 Category: Service
Glenda said she was very satisfied with the service and the timeliness of this business.
This review was collected via phone interview by Customer Research Inc.

CC
CRAIG C.
Naples, FL
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2014
quality of customer care
Great job Jim. Always a please to see you and your team.
Jim & Janet W., Co-Owners from Happy Wallet Quality Auto Repair responded on 11/06/2014

Thanks a bunch for your review, Craig!

Jim and Janet Washburn
Owners
(239) 404-7589

BC
BARBARA C.
Naples, FL
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2014
Always know things are done well.
I am always HAPPY with the service at HAPPY WALLET. Things done efficiently and I know properly. That I why I tell friends to come here for service
Jim & Janet W., Co-Owners from Happy Wallet Quality Auto Repair responded on 11/06/2014

Oh, Barb, thanks so much for the great review!

Jim and Janet Washburn
Owners
(239) 404-7589

GK
George K.
Plymouth Grand Voyager
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2014 Category: Service
George said the service at this business was great. He trusts the employees there to provide good service for a great price.
This review was collected via phone interview by Customer Research Inc.
Jim & Janet W., Co-Owners from Happy Wallet Quality Auto Repair responded on 11/06/2014

Thank you, George!   We appreciate your trust.  Please tell us what we can do to earn a full 5-star review.

Jim and Janet Washburn
Owners
(239) 404-7589

GG
GERRY and CAROLYN G.
Naples, FL
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2014
Friendly & Professional All the Way
Happy Wallet has been our mechanic for 5 years. They are always friendly and professional and I'm looking forward to their new shop where more comprehensive work can be done.
Jim & Janet W., Co-Owners from Happy Wallet Quality Auto Repair responded on 11/06/2014

Dear Gerry and Carolyn - 

Thanks for your vote of confidence and your comments.  We too are looking forward to finally moving to our bigger and better facility! 

Jim and Janet Washburn
Owners
(239) 404-7589

AR
ALLIE R.
Golden Gate, FL
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2014
Fast service
My oil change and tire rotation took 30 minutes. Couldn't ask for more!
Jim & Janet W., Co-Owners from Happy Wallet Quality Auto Repair responded on 11/06/2014

Thanks for your review, Allie!  We aim to please.

Jim and Janet Washburn
Owners
(239) 404-7589

HM
HOLLY M.
Naples, FL
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2014
Awesome Service
Thank you for providing fast, friendly and outstanding service! You all are very accommodating to last minute service requests! Thank you for being providers I can trust!
Jim & Janet W., Co-Owners from Happy Wallet Quality Auto Repair responded on 11/06/2014

Holly, thank you for your trust.  Glad we were able to get you in per your schedule request!

Jim and Janet Washburn
Owners
(239) 404-7589

JM
JAMES M.
Naples, FL
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2014
Works you in.
The crew tries to get you in ASAP. Oil changes usually done the day you call.
Jim & Janet W., Co-Owners from Happy Wallet Quality Auto Repair responded on 11/06/2014

Glad we were able to accommodate your request, Jim!

Jim and Janet Washburn
Owners
(239) 404-7589

SC
Steven C.
Fort Myers, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2014
Identified problem!
After taking my Hyundai Azera to several shops to identify the annoying high speed vibration in the steering, Jim identified the problem being incorrect tire size on my vehicle. The car dealer has just agreed to replace all four tire with the correct size! Thanks Happy Wallet for saving me a ton of money!
Jim & Janet W., Co-Owners from Happy Wallet Quality Auto Repair responded on 10/17/2014

You're welcome, Steven.  Glad it was that simple, that the dealer is standing behind what you were sold, and that we could help!

Jim and Janet Washburn
Owners
(239) 404-7589

TV
TRACY V.
Naples, FL
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2014
Always fair
Last time I missed the stars ( no coffee yet!)
Jim is a great mechanic and always tells you what is doing on with your vehicle and let's you make decision with no pressure

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2014
Never pressure just great service
Love that Jim just goes over the car and makes recommendations and explains the options but never pressures . Prices are always fair and love the happy wallet club
Jim & Janet W., Co-Owners from Happy Wallet Quality Auto Repair responded on 10/17/2014

Tracy, We will call you as we were not aware of any dissatisfaction or service issues.  Thanks so much for your positive review -- maybe you just clicked the wrong button on the review email.

Jim and Janet Washburn
Owners
(239) 404-7589
Jim & Janet W., Co-Owners from Happy Wallet Quality Auto Repair responded on 11/06/2014

Thanks for the rescoreing of your review, Tracy!

Jim and Janet Washburn
Owners
(239) 404-7589

HC
Helen C.
Naples, FL
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2014 Category: Service
Helen said this business was good. She has never had any trouble with her vehicle after any of her visits.
This review was collected via phone interview by Customer Research Inc.
Jim & Janet W., Co-Owners from Happy Wallet Quality Auto Repair responded on 11/06/2014

Thank you, Helen!

Jim and Janet Washburn
Owners
(239) 404-7589

BQ
Brian Q.
Naples, FL
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2014 Category: Service
Brian said the service, prices, and the staff were nice.
This review was collected via phone interview by Customer Research Inc.
Jim & Janet W., Co-Owners from Happy Wallet Quality Auto Repair responded on 11/06/2014

We're glad you had a positive experience here, Brian.  

Jim and Janet Washburn
Owners
(239) 404-7589