ReScore Reviews™ (1)
When you initially dropped the vehicle off on 10/2/2018 you requested the following: CUSTOMER STATES THERE IS A NOISE FROM FRONT PASSENGER WHEEL AREA WHEN DRIVING. CUSTOMER STATES VEHICLE SPUTTERS WHEN ACCELERATING. CUSTOMER STATES WITH HOOD UP WHEN CHANGING GEARS ENGINE LIFTS AND DROPS. The vehicle has 256,613 miles. The technician diagnosed the vehicle and found the following: TECH FOUND CYLINDER 4 MISFIRE CODE AS
WELL AS RANDOM MULTIPLE MISFIRE CODE. TECH FOUND FRONT PASSENGER CV AXLE BENT. We recommended replacing the spark plugs and coils, motor mounts and radiator mounts, valve cover gaskets, and drive axles. You declined the bent drive axle and leaking valve cover gasket. You approved the spark plugs and coils along with the motor mounts and radiator mounts. After replacement of approved parts the vehicle drove/tested fine. Upon your arrival to pickup the vehicle the vehicle was showing a loss in power. We found a fouled spark plug and replaced the spark and the MAF Sensor that was bad and causing a check engine light to signal. In further diagnoses we also found the Catalytic Converter bad also causing the loss in power. After replacing the converters and MAF the vehicle drove much better. You declined replacing the oxygen sensor! The vehicle has high miles and shows no sign of preventative maintenance. Harrell's recommended replacing other parts and services to your vehicle, but you declined. We can not be held responsible for your vehicle not performing properly if you do not approve all necessary repairs.