ReScore Reviews™ (3)
Upon review of your service request, you asked for the following "oil change and a brake inspection also stating the brakes were making a noise and the brake light was on" The service advisor tried calling you a few times, but was never able to reach you. It wasn't until you called back that a Service Advisor was able to give you a quote of what the vehicle needed. The work order you initially signed showed you would be charged for an oil change and a brake inspection. I do not see how you were "played" when you signed and authorized the repair order. In addition, we have a female Service Advisor in that location so I do not understand how Harrell's was biased on what your vehicle needed. We performed the work as you requested and you declined the repairs we recommended.
After a phone conversation with the customer, she feels that it was a miscommunication error regarding the work requested and the work performed. The customer feels the work performed was very satisfactory and much cheaper that local competitors. The customer agreed she would return to Harrell's Automotive for any future service work needed. Harrell's acknowledges the miscommunication and is pleased to have the loyalty and support of this and every customer.
I am sorry for the experience you have received at one of our Service Centers. I would like to get some more information regarding you check engine light and previous visit. Please contact me at your convenience at email@example.com
I am sorry to hear your wait time was longer than expected. I would like to get a few more details about your visit, if you have time to contact me. I can be reached at firstname.lastname@example.org