Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

982 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
95% Would Recommend
Latest Review 4 days ago

Reviews


WV
William V.
Raeford, NC
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
William said his experience was really good.
This review was collected via phone interview by Customer Research Inc.

AP
Adam P.
Hope Mills, NC
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Adam said he's used this business for years, and always receives good service.
This review was collected via phone interview by Customer Research Inc.

MB
Marion B.
Fayetteville, NC
Nissan Quest
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2018 Category: Service
Marion said the staff got his vehicle back on the road. He stated he felt the staff should not have charged him $80 for the diagnosis when it was clearly visible he was missing the belt off of the alternator. It was steep.
This review was collected via phone interview by Customer Research Inc.

SF
Samantha F.
Fayetteville, NC
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Samantha said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DB
DAVID B.
Fayetteville, NC
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018
honest service at very reasonable prices
I have been taking my vehicles to Harrells for about 8 years. I don't even live on that side of town anymore. I don't ever feel like I am being jacked around and the cost always seems fair.

BY
BRIAN Y.
Fayetteville, NC
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018
VERY NICE!
I like they show you what condition your engine fluids are in and recommend what your vehicle preventative maintenance should be not just mfg recommendations say.

Thank you
Brian

JD
Johnny D.
Fayetteville, NC
Ford Edge
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/03/2018 Category: Service
Johnny said the business chose not to repair his tire based upon the location of a nail, they said they would sell him one. He said he refused and had the tire repaired by another business.
This review was collected via phone interview by Customer Research Inc.
Kevin T. from Harrells Auto Service Raeford responded on 07/09/2018

I have reviewed the repair order regarding your recent visit for a tire repair. The technician documented the following "R/R TIRE CANNOT BE PATCHED - NAIL IN TIRE AT OUTER TREAD AT AN ANGLE (2654022 DELINTE DESERT STORM D8) TIRE ALMOST ON WEAR BARS". When Harrell's Automotive makes any type of repair on a vehicle we have to make sure it's done correctly and meets all safety guidelines. We stand behind all repairs performed at out shops and backup those repairs with warranty. I am sorry you felt as if we treated you unfairly, but we look out for the safety of our customers with each and every repair.


LJ
LINDA J.
Fayetteville, NC
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Inspection
The service was wonderful. I came in for an inspection and received full services. I wasn't just a number but a person and treated with respect. I will be using them for all my auto needs,

MF
MICHAEL F.
Fayetteville, NC
Ford Expedition EL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
SERVICE!!!
I love the service.. The very first time at Barrels Auto I stepped in the door associate was waiting on customer before me the most important thing to me is that I was acknowledge not once but twice as I was standing in line customer service is 👍 great thanks Barrels Auto...

JP
James P.
Fayetteville, NC
Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
James said they did what he asked them to.
This review was collected via phone interview by Customer Research Inc.

RC
Red C.
Fayetteville, NC
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Red said he has no complaints.
This review was collected via phone interview by Customer Research Inc.

AB
ALEXIS B.
Fayetteville, NC
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
Great Service
My daughters engine in her 2007 truck went after only owning the vehicle for several months. They helped find a remanufactured engine and were able to make the repairs for less than we were going to have to spend. They answered my numerous questions and were very helpful in diagnosing mileage issues that had come into play. I would highly recommend them for service.

AB
Anthony B.
Fayetteville, NC
Chrysler 300M
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Spoke with Esther. She said they are always polite and there are no issues.
This review was collected via phone interview by Customer Research Inc.

TH
Tommie H.
Fayetteville, NC
Ford Five Hundred
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/08/2018 Category: Service
Tommie said the facility told him his battery was the problem, but he discovered that it was just a loose battery cable.
This review was collected via phone interview by Customer Research Inc.

CL
Charles L.
Raeford, NC
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Charlie said he's been doing business at this facility for a long time and it's been great.
This review was collected via phone interview by Customer Research Inc.

NT
Nakia T.
Fayetteville, NC
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Nakia said the service was done in a timely manner and she was given a ride to and from her home while her vehicle was being serviced.
This review was collected via phone interview by Customer Research Inc.

RS
Rodney S.
Fayetteville, NC
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Rodney said he was very satisfied with the facility's service.
This review was collected via phone interview by Customer Research Inc.

DH
Dzenh H.
Fayetteville, NC
Mazda Tribute
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Dzenh said they were good.
This review was collected via phone interview by Customer Research Inc.

MA
Michael A.
Fayetteville, NC
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Michael said that he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DL
DANIEL L.
Fayetteville, NC
Saturn SL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Great job
They did a great job making the repairs. They found a few other problems and called me for approval before fixing those problems. Kevin also called me back with a quote on what the total cost would be.