Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1006 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
95% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Fayetteville, NC
Mitsubishi Mirage
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018
They know what they are doing.
JAB was more than happy and willing to take my vehicle back in and correct a problem and give me maintenance and repair tips. I will try to have him service my vehicle again.

CE
Chris E.
Fayetteville, NC
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Chris said the employees were pretty nice. They were polite. He has never been dissatisfied with his service.
This review was collected via phone interview by Customer Research Inc.

GG
Gregory G.
Raeford, NC
Mercedes-Benz E-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Gregory said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Raeford, NC
Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/04/2018
Poor Communication
The store on Raeford Rd has developed a history of not calling or communicating well after dropping off my vehicles. The actual service has been fine but the inability to coordinate and plan appropriately is making it difficult to continue to be a valued customer. I hope this can be corrected quickly through leadership and management. This should not be that difficult.

MM
Marvin M.
Fayetteville, NC
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Marvin said he is always treated well by the staff.
This review was collected via phone interview by Customer Research Inc.

SS
Sabravion S.
Raeford, NC
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Sabravion said they are quick and they do it right away and do what they say they would do.
This review was collected via phone interview by Customer Research Inc.

HM
Heather M.
Fayetteville, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018
Great Service
Every time I've been to Harrell's Auto Service I've received great service and in fact they go above and beyond to help me. Twice I've needed to get a last minute inspection on my lunch break and the tech stayed to inspect my car both times. This kind of service really stands out in today's world. Jesse (up front) is very friendly and helpful himself and made sure that I was in an out every time I've been there. He also remembered my husband who had taken my car in for an oil change. I believe Harrell's is all about building customer relationships which again is uncommon in today's world. Thanks for the great service. We will be back!

OR
OMEKIO R.
Raeford, NC
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2018
Brake repair
Excellent work, friendly environment. Seemed a little pricey. I’m planning on going back for more repairs. They seem efficient.

LC
Levi C.
Raeford, NC
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Levi said the staff was very quick, very professional and he got great service.
This review was collected via phone interview by Customer Research Inc.

LB
Lashawn B.
Fayetteville, NC
Mitsubishi Galant
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Lashawn said the service and professionalism were excellent. The waiting area was very clean.
This review was collected via phone interview by Customer Research Inc.

AM
Amber M.
Fayetteville, NC
Nissan Pathfinder
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2018 Category: Service
Amber said asked them to put air in the tires, but they did not. She waited 2 hours for an oil change.
This review was collected via phone interview by Customer Research Inc.

MW
Mary W.
Raeford, NC
Mercury Montego
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Mary said they fixed it and they fixed it fast. She also said it was not expensive..
This review was collected via phone interview by Customer Research Inc.

JL
Joseph L.
Raeford, NC
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Joseph said that the place went above and beyond to get his vehicle back on the road.
This review was collected via phone interview by Customer Research Inc.

CB
Cory B.
Raeford, NC
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Cory said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JL
Jerome L.
Fayetteville, NC
Nissan Versa
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2018 Category: Service
Jerome said there was some corrosion on the vehicle and he may return for this issue.
This review was collected via phone interview by Customer Research Inc.

GY
Glen Y.
Raeford, NC
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Glen said this business solved the problem quickly.
This review was collected via phone interview by Customer Research Inc.

EV
Edward V.
Fayetteville, NC
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Edward said the service the business provided was straightforward. They did a good job.
This review was collected via phone interview by Customer Research Inc.

PS
PETER S.
Fayetteville, NC
Ram 1500
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2018
Too Rich for My Blood
Have always thought it important to find a good and reliable mechanic that offers good work but for a fair price. I didn't receive that. I spent almost $500.00 for a front end alignment and two tires($125/ea), with balancing. Harrells is on the expensive side. I ended up paying for an inspection that brought them work in the long run.
If that's how they charge, then good on em. But its too much money for me these days. I'll continue to look for another mechanic. Pete Simchuk
Kevin T. from Harrells Auto Service Raeford responded on 07/26/2018

I have reviewed your repair order regarding your recent visit. You requested the following "CUSTOMER REQUESTS CHECK FRONT END, L/F TIRE ARE CUPPING AND WEARING ON THE INSIDE". We charged a half hours labor to check your front end, you were charged for an alignment to repair your front end and tire wear issues, and 2 new Cooper tires. The prices you received for these repairs, if equally compared, are reasonable. If you would like, I would be glad to discuss with you further in more detail. You can send me your contact information to kevint.harrells@gmail.com
Thanks,
Kevin Thompson
General Manager 


JB
John B.
Fayetteville, NC
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
John said the staff got him in really quickly. He did not have an appointment and they got it done within thirty minutes.
This review was collected via phone interview by Customer Research Inc.

NL
Nathon L.
Cockeysville, MD
Ford Fiesta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Nathon said the staff had his vehicle back in less than 24 hours.
This review was collected via phone interview by Customer Research Inc.