ReScore Reviews™ (4)
Staff was helpful and look forward in returning again soon.
I'm sorry about your experience regarding your last visit. Upon review of your Repair Order, the tire you requested to have plugged was not repairable to industry standards. The tire on the Right Rear of your vehicle contained 3 nails in 3 different locations and had previously been patched. Industry standard only allows for 2 repairs in different locations in a tire. For the safety of you and others on the roadway, Harrell's could not repair your tire and be held responsible in the event an accident happened. Your vehicle is AWD, so we recommended replacing all 4 tires since they were all worn. In no way possible was Harrell's trying to rip you off, we only suggested to you what was needed at the time of service.
Good morning Melanie,
We spoke yesterday regarding this matter and you stated it was a miscommunication error and would be willing to re-score this review. Thank you for your time!