Hatchett Hyundai East


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1709 Reviews

ReScore Reviews™ (51)

ReScore
Overall Rating 4.7254882/5Overall Rating 4.7254882/5Overall Rating 4.7254882/5Overall Rating 4.7254882/5rating 4.7254882
Original
Overall Rating 2.3921569/5Overall Rating 2.3921569/5rating 2.3921569rating 2.3921569rating 2.3921569
95% Would Recommend
100% Business Response
Latest Review about 14 hours ago
Phillip M. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people"
Excellent service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/13/2017
Service Type: Repair
Review Created: 12/15/2017 12:41 PM
Thomas P. ReScore Review on 12/15/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Problem resolved"
In the future car will be washed differently and definitely better
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/15/2017 10:54 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Car wash does not get car clean"
Car wash did not get car clean
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/15/2017 10:54 AM
Coy S., Service Director at Hatchett Hyundai East responded on 12/15/2017

Thomas, 

Thank you for the feedback! Sorry about the wash issue. Per our phone conversation I will make sure we get the bugs cleaned off for you. 

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Larry C. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"extremely nice"
Got there early for my appointment Hyundai without hesitation put me right through. Short wait and back on the road. Thanks
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/14/2017 05:43 PM
Coy S., Service Director at Hatchett Hyundai East responded on 12/15/2017

Larry, 

Thank you for the perfect review and great feedback!  Happy Holidays from the Hyundai team! 

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Michael J. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service review"
Very friendly and try to please. Service was done on time. I wouldn’t think of any other place to go for service. Coy is the best.
Vehicle: 2015 Hyundai Equus
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/14/2017 04:10 PM
Coy S., Service Director at Hatchett Hyundai East responded on 12/15/2017

Michael, 

Thank you for the great review and kind feedback! I appreciate you and your daughter  making the drive from Oklahoma to service with us in Wichita. Happy Holidays!!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Tamara F. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The People"
.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/14/2017 02:20 PM
Coy S., Service Director at Hatchett Hyundai East responded on 12/15/2017

Tamara, 

Thank you for the great review! My team and I appreciate  your business!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Verified Customer on 12/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Definition of "severe""
Hyundai's definition of "severe" requires much more service than that required by other car makers. The recommendation that service is required every 3000 miles is not in line with the service period of others.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/14/2017 11:48 AM
Coy S., Service Director at Hatchett Hyundai East responded on 12/14/2017

Good afternoon, 

Thank you for the great review and feedback! If you would call or email me I would like to help on the service requirements.

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Sharron A. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Elizabeth did a great job of explaining the suggested items that should be serviced on my vehicle when I brought it in for an oil change. I was able to have a service driver take me to work while my vehicle was being serviced and also picked me up when it was done. Great service!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/14/2017 10:35 AM
Coy S., Service Director at Hatchett Hyundai East responded on 12/14/2017

Sharron, 

Thank you for the five star review and great feedback! 

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Dorothy H. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"always friendly"
I always choose to work with Elizabeth Coombs - she is friendly, and competent..always suggesting what if any extra things are needed , and explains why. Yet she is not pushy which allows me to decide how to responds to her suggestions.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/13/2017 12:49 PM
Coy S., Service Director at Hatchett Hyundai East responded on 12/14/2017

Dorothy, 

Thank you for taking the time to give my team a great review! We appreciate your business and feedback!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Gary W. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service as usuall"
You service department directly reflects Coy's professionalism and top tier customer service. I have been using your service department since I bought a Saturn in 2006. You are my go-to service center for all of my cars.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 04:03 PM
Coy S., Service Director at Hatchett Hyundai East responded on 12/13/2017

Gary, 

Thank you for the great review and awesome feedback! I appreciate your business and loyalty over the years! 

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Darrel D. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service!"
I was very pleased about Elizabeth's friendly manner regarding the service for my 2013 Elentra.

She showed me the two filters( cabin & motor filter) that indicated they both needed to be changed). I will continue to have my service done at Hyundai East as long as she treats me well!

Darrel Doerksen
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/12/2017 02:36 PM
Coy S., Service Director at Hatchett Hyundai East responded on 12/13/2017

Darrel, 

Thank you for taking the time to give Elizabeth a great review! 
I appreciate your business and positive feedback!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Greg W. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"AWESOME SERVICE"
They were on time, professional. They took the time to explain certain items, and to finish it all off they washed my car for me! Good stuff. I love Hatchett Hyundai!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 12:03 PM
Coy S., Service Director at Hatchett Hyundai East responded on 12/12/2017

Greg, 

Thank you for the awesome review! My team and I appreciate your business and the love!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Donald L. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Service "
Done well with no problems
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 11:34 AM
Coy S., Service Director at Hatchett Hyundai East responded on 12/12/2017

Donald, 

Thank you for the perfect review!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Patricia W. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service"
Service rendered in an efficient, timely, friendly manner.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/11/2017 07:54 PM
Coy S., Service Director at Hatchett Hyundai East responded on 12/12/2017

Patricia, 

Thank you for the great review! I appreciate your business and positive feedback!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Richard R. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people and wonderful service"
Friendly top notch service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/11/2017 06:41 PM
Coy S., Service Director at Hatchett Hyundai East responded on 12/12/2017

Richard, 

Thank you for the wonderful review! My team and I appreciate your business and feedback!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Karen W. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Good friendly people
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/11/2017 10:10 AM
Coy S., Service Director at Hatchett Hyundai East responded on 12/11/2017

Karen,

My team and I thank you for the excellent review!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Joseph A. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly environment and promptness."
excellent service.
Vehicle: 2005 Hyundai Sonata
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/10/2017 10:28 AM
Coy S., Service Director at Hatchett Hyundai East responded on 12/11/2017

Joseph, 

Thank you for the excellent review!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Janice C. on 12/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
Good service and waiting area. I can view the new display vehicles without extra questions, just
friendly greetings.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/09/2017 04:38 AM
Coy S., Service Director at Hatchett Hyundai East responded on 12/11/2017

Janice,

Thank you for the good review! I appreciate your business and  feedback!

Coy Schwager
Service Director
Verified Customer on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Title"
Comments
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/08/2017 02:07 PM
Coy S., Service Director at Hatchett Hyundai East responded on 12/11/2017

Good morning, 

Thank you for perfect review!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
Kenneth R. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Respect for your customers"
We have always been treated with respect. From the first time we walked on your lot just looking not really buying. That was why we came back to buy. Since then, we come back to Wichita from Great Bend to get our service done. The only issue I would say that we have is, when we do go to Wichita our time is valuable to us, therefore getting a loaner car and getting some shopping done while the car is getting serviced is appreciated.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/08/2017 12:37 PM
Coy S., Service Director at Hatchett Hyundai East responded on 12/11/2017

Kenneth, 

Thank you for the five star review! I appreciate you making the drive from Great Bend to service with my team!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com
John M. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"n/a"
n/a
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/08/2017 12:18 PM
Coy S., Service Director at Hatchett Hyundai East responded on 12/11/2017

John,  

Thank you for the great review! I appreciate your feedback!

Coy Schwager
Service Director
Displaying Review 1 - 20 of 1709 in total