Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74
4.7

(2,494 Reviews)

ReScore Reviews™ (106)

ReScore
Overall Rating 4.735852/5Overall Rating 4.735852/5Overall Rating 4.735852/5Overall Rating 4.735852/5rating 4.735852
Original
Overall Rating 2.3207509/5Overall Rating 2.3207509/5rating 2.3207509rating 2.3207509rating 2.3207509
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DM
David M.
Derby, KS
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2019 Category: Service
Great customer service!
I’ve been going to Hatchett Hyndai since 2009 when I bought my Hyundai and they are always friendly and helpful. Both the service department and the sales department have excellent customer service. I would defiantly go to them again. Keep up the good work!

Verified Customer
Derby, KS
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2019 Category: Service
Friendly staff-
Like I said, since an item was broken in my car, I was irritated.
COY S., Service Director from Hatchett Hyundai East responded on 12/13/2019

Good evening, 

Thank you for your feedback! I apologize for the placard. I will research your visit and get back with you on Monday! Have a great weekend!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

Verified Customer
Derby, KS
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2019 Category: Service
Good product and service
No problems

Verified Customer
Wichita, KS
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2019 Category: Service
Ready To Work
They will call you to schedule an appointment. They are prompt. Quick and efficient.

GJ
Gary J.
Wichita, KS
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019 Category: Service
Coy is great to work with!!!
Everybody is well friendly and also will to help you.
COY S., Service Director from Hatchett Hyundai East responded on 12/12/2019

Gary, 

Thank you for the great review! Tell your bride the team loves her sheet cake! Pot luck is on the 20th this month!


Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

JR
James R.
Wichita, KS
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2019 Category: Service
Really good people to deal with.
Always get good service from the people at Hyundai east.
COY S., Service Director from Hatchett Hyundai East responded on 12/12/2019

James, 

Thank you for the four star review and great feedback! Happy Holidays! 

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

JH
Jessica H.
El Dorado, KS
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Great experience
Had my car serviced and they got me in and out in less than an hour and I was able to enjoy the rest of my day.
COY S., Service Director from Hatchett Hyundai East responded on 12/12/2019

Jessica, 

Thank you for the great review! My team and I appreciate your business and great feedback! Happy Holidays!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

JV
James V.
Rose Hill, KS
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Oil change with he greatest dealership in Wichita, Hatchett Hyundai
These people are the best, fast, thorough and amazing customer service.....
COY S., Service Director from Hatchett Hyundai East responded on 12/12/2019

James, 

Thank you for the five star review and awesome feedback! My team and I love hearing we get the vote for the best in Wichita! 
Happy Holidays! 

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

RK
Richard K.
Wichita, KS
2017 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
excellent service, attentive/friendly staff
excellent service, attentive/friendly staff
COY S., Service Director from Hatchett Hyundai East responded on 12/12/2019

Richard, 

Thank you for the excellent review!  I appreciate  your business over the years! Happy Holidays!

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

Verified Customer
Wichita, KS
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Hatchett Hyundai East Oil Change
The employees I had contact with were friendly and helpful. The work was completed during the estimated time.
COY S., Service Director from Hatchett Hyundai East responded on 12/09/2019

Suzanne, 

Thank you for the great review! Have a great week! 

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

ES
Elizabeth S.
Rose Hill, KS
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Great Service
I always take my car for service at Hyundai Hatchett because they take such great car of my vehicle. It’s so easy to make appointments online .
COY S., Service Director from Hatchett Hyundai East responded on 12/09/2019

Elizabeth, 

Thank you for the great review! My team and I appreciate your business over the years! Have a great week! 

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

RB
Rodney B.
Douglass, KS
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Good Service
Elizabeth Combs is an example of what Service Writer should be. She's knowledgeable, helpful, and keeps her customers informed on the progress of work on their vehicle. work performed was as requested.
COY S., Service Director from Hatchett Hyundai East responded on 12/09/2019

Rodney, 

Thank you for the five star review! I appreciate your business and great feedback! I agree Elizabeth is a great part of our team and does a great job! 

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

JA
James A.
Wichita, KS
2011 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Great Customer Service
Great Service
COY S., Service Director from Hatchett Hyundai East responded on 12/06/2019

James, 

Thank you and your bride for the five star review! I appreciate your business over the years!  

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

ES
Edward S.
Winfield, KS
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Great service
The service department is outstanding. Great customer service.
COY S., Service Director from Hatchett Hyundai East responded on 12/06/2019

Ed, 


Thank you for the five star review! I appreciate your business over the years! Have a Merry Christmas! 

Coy Schwager 
Service Director
316-977-7850
coy@hatchettauto.com

RM
Robert M.
Augusta, KS
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
The staff
Excellent service. Pleasant, helpful staff.
COY S., Service Director from Hatchett Hyundai East responded on 12/06/2019

Robert, 

Thank you for the excellent review! Happy Holidays! 

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

RH
Randy H.
Wichita, KS
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Service is their game!
Second time I have been there since we purchased in July. Always friendly and efficient.
COY S., Service Director from Hatchett Hyundai East responded on 12/06/2019

Randy, 

Thank you for the five star review and great feedback! My team and I appreciate your business! 

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

SS
Sarah S.
Wichita, KS
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Brake lights and trunk
Everything was fixed in a very timely manner and I was even contacted when the work was done
COY S., Service Director from Hatchett Hyundai East responded on 12/05/2019

Sarah,

Thank you for the five star review and great feedback! 

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

MI
Michael I.
Derby, KS
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Service on my Santa Fe
Wondeeful service always taken good care of use.
COY S., Service Director from Hatchett Hyundai East responded on 12/05/2019

Michael, 

Thank you for the wonderful review! I appreciate your business! 

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

KL
Karen L.
Wichita, KS
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2019 Category: Service
Nice people
Everyone is very friendly when you are having your car serviced. They always get you in and out as quick as they can. It's also nice to have your car washed and cleaned out.
COY S., Service Director from Hatchett Hyundai East responded on 12/05/2019

Karen, 

Thank you for the four star review and great feedback! I appreciate your business! 

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com

Verified Customer
Benton, KS
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Thoughts
Great folks that try to do their best and make things right if there is a problem. Could answer the phones more quickly and someone needs to remember to put the stickers on the windshield. Got in and out quickly! Only other recommendation is when asked to leave a name and number when you call with a question is to call back like we were told on the recording.
COY S., Service Director from Hatchett Hyundai East responded on 12/05/2019

Good afternoon, 

Thank you for the great review and taking the time to give our team great honest feedback! I will work with my team on these concerns. I appreciate your business! 

Coy Schwager
Service Director
316-977-7850
coy@hatchettauto.com