Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

34 Reviews

98% Would Recommend
Latest Review almost 2 years ago

Reviews


LB
Leah B.
Cedar Rapids, IA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/27/2016
Bad work, bad service
I took my car in to get the AC checked, they charged me almost $200 and said it was fixed, 8 days later, it's broken and blowing hot air exactly like it was when I brought it in. I took it in again for them to figure out what they did wrong.

Turns out there was a pump or something they somehow miraculously missed the first time and wanted to charge me another almost $200 to fix that. I told them politely that I'm not paying twice for work that wasn't done right the first time. They refused to refund me any money from the first poor work they did.

fuck these guys. Go to Albert's instead.

BB
Bridget B.
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2011 Category: Collision
Bridget said they were a little disorganized and she had to call them to check on the status of her vehicle.

PK
Paul K.
WA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2011 Category: Collision
Paul said everything seems to be fine.

JG
James G.
WA
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/06/2011 Category: Collision
James said he was not satisfied with his experience because he had to bring his vehicle back in and it took another week to get done. He mentioned his vehicle was ready about one week later than the promise time but he was not really sure why.

TC
Tony C.
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2011 Category: Collision
Tony said he chose this business because it is near him and he has been there before.

ND
Nicholas D.
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2011 Category: Collision
Jonathan said he does not remember how much longer it took but they found additional problems that occurred to his vehicle.

JT
Justin T.
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2011 Category: Collision
Justin said he chose this business because it is close to him and he has been there once before. They did a good job. They are easy to work with and they did a good job on everything. His vehicle was ready a half a day earlier than promised.

W
William
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2011 Category: Collision
Spoke with Mark. He said the body work looks great, but he can hear a sound coming from the undercarriage. He will contact this business about it when he gets some time.

ES
Erica S.
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2011 Category: Collision
Erica said she had to call them once to find out the actual completion date of the vehicle.

AL
Alyssa L.
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2011 Category: Collision
Alyssa said this business does a fantastic job everytime.
This review was collected via phone interview by Customer Research Inc.

AG
Arthur G.
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2011 Category: Collision
Arthur stated that the business is a recommended business by his insurance company and he has used them before and they did a good job.
This review was collected via phone interview by Customer Research Inc.

C
Cellnetix
WA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2011 Category: Collision
Spoke with Jim. He said he rated 4 overall because the air bag light was on when his vehicle was returned and it seemed to him that should have been taken care of. It's actually still on.
This review was collected via phone interview by Customer Research Inc.

FW
Frederic W.
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2011 Category: Collision
Frederic said he chose this business because it is close by his house and if he had to he could walk there but he did not have to because of Enterprise's transportation and also because his insurance inspector Deborah Halsen who evaluated his vehicle referred it to him. His steering on his vehicle is tighter and a little bit crisper than it was before it went to the business.
This review was collected via phone interview by Customer Research Inc.

LM
Linda M.
WA
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/02/2011 Category: Collision
Linda said she would rate her overall experience with the business a 3 because she had to wait an additional 3 to 4 weeks for her vehicle due to a part delay. She would not say she was satisfied with the business's communication because when she talked to her estimator he would tell her he would call her back, but she would end up having to call him instead because she did not hear back from him.
This review was collected via phone interview by Customer Research Inc.

SJ
Shomari J.
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2011 Category: Collision
Shomari said his vehicle was ready 1 day past the time it was promised, because they found additional damage.
This review was collected via phone interview by Customer Research Inc.

SR
Steven R.
WA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2011 Category: Collision
Steven said he would have liked them to be a little bit more accurate with their time estimate for the length of the repairs. He said it took longer than expected due to a part delay. He chose not to elaborate on the length of the delay.
This review was collected via phone interview by Customer Research Inc.

LH
Lynda H.
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2011 Category: Collision
Spoke with Donald. He said this business does great work.
This review was collected via phone interview by Customer Research Inc.

GS
George S.
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2011 Category: Collision
George said he was not kept adequately informed during the repair process. They never called him with updates on the status of his vehicle.
This review was collected via phone interview by Customer Research Inc.

JT
Johnnie T.
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2011 Category: Collision
Johnnie said it wasn't necessary to keep her informed during the repair process.
This review was collected via phone interview by Customer Research Inc.

TS
Tamra S.
WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2011 Category: Collision
Tamra said she was very appreciative that this business could get her in so quickly. They were very accomodating.
This review was collected via phone interview by Customer Research Inc.

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