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Henn Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(574 Reviews)
98

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
98
Net Promoter Score ®

Business Details

About

Henn Automotive opened its doors in January 1999. Since childhood, Mike Henn had dreamed of owning his own auto repair facility. His passion for cars and trucks developed into a business, when he was only 25 years old. He and his wife Susan picked the location, constructed the building and started with a staff of just two technicians. Henn Automotive opened its doors in January 1999. Since childhood, Mike Henn had dreamed of owning his own auto repair facility. His passion for cars and trucks developed into a business, when he was only 25 years old. He and his wife Susan picked the location, constructed the building and started with a staff of just two technicians. Now, many years later, Henn Automotive has a full staff of 15 employees. We do not upsell services to our customers. Everyone at Henn Automotive aims to make efficient repairs and get customers back on the road safely, which in the end saves the customer money. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(704) 243-2540

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1152 N Broome St Waxhaw, NC 28173
Henn Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(574 Reviews)

Verified Customer
Waxhaw, NC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/14/2026
verified customerVerified Customer
6
Good service. High prices.
Title says it all. Been going to Henns since we moved to Waxhaw over 20 years ago. Very convenient and was ok paying a bit more but now prices are same as the dealer so looking at for options.
The Team at H. from Henn Automotive responded on 04/15/2026 06:11 AM

Thank you for your honesty. Feedback is important and we take reviews seriously. We defend our pricing in the following manner. We are transparent by posting our prices in our waiting room. We never "upsell" services and or repair items a customer doesn't need or can postpone. So the true value that we offer is quality repairs by seasoned technicians. We often hear new customers tell us that the dealer gave hidden fees and services they didn't need, as well as the drive out to the boulevard and a long wait. We too have had our suppliers raise prices due to gas and inflation increases. We cannot absorb those increases. What we can do is give the best service possible. We would love the opportunity to keep your business because we believe good conveinent and timely service goes beyond price. We appreciate the 20 years you have been loyal to us. Thank you so much. 

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