David, thank you for your response , good or bad we like responses from our customers.
I looked into this repair, we rewired your trailer hitch wiring harness, we spent over 3.5 hours doing this, at the end of the repair we tested our work , all systems tested ok. you called Jonathan back and said your trailer light was not working, Jonathan informed you to bring your truck and trailer back in and we would see what is wrong with your trailer lights.
We have not seen you sense.
We can not address your problem with out your help, please give us a chance to correct the problem.
Hensley Automotive Service
Frist of all I hate it when we spend alot of time with a customer and can't come to a reasonable understanding of what happened and why it happened.
Mr. Sherman thanks we did something to make his Alterantor to fail, we did not. he wanted us to replace his Alternator for free we did not.
If for a second we thought we had any thing to do with his alternator failure we would have replaced it with out discussion.
I am sorry Mr. Sherman fills the way he does but it is a fact we can't, no matter how hard we try, please everyone.
I tell both my mangers, the bottom line is to always do what is right.
Hensley Automotive Services