Herb Chambers Hyundai of Auburn


Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

814 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
92% Would Recommend
100% Business Response
Latest Review about 9 hours ago
Kristopher M. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people"
The people there were very friendly and nice. They checked everything I ask them to check and was pleased with the service.
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/18/2017 05:58 AM
Bobby B. on 11/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Mr Brown"
The People and the great service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/17/2017 06:11 PM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/18/2017

Thank you for coming in for service and taking the time to fill out the survey.

Matthew Carney
Service Manager
508.832.9990

Richard S. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thé servies was gréât . Thank You "
I had Thee recalls That needed to be adressted , and Thats just what thay did
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/17/2017 02:05 PM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/18/2017

Thank you for coming in for service and taking the time to fill out the survey. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

Susan M. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Team was very professional and knowledgable"
Excellent Service Department
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/15/2017 05:47 AM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/16/2017

Thank you for coming in for service and taking the time to fill out the survey. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Owner "
Good company
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/15/2017 05:41 AM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/16/2017

Thank you for coming in for service and taking the time to fill out the survey. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
They go over prices in advance, do what they say they'll do, and if they discover other things that need fixing, they'll do those too (after asking your permission).
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 05:22 PM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/15/2017

Thank you for coming in for service and taking the time to fill out the survey. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

Tammy B. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Thank you
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 03:16 PM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/15/2017

Thank you for coming in for service and taking the time to fill out the survey. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

KARLYN D. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"close. responsoable service and freindly"
Have been going for many years and will. Never felt anything but respect.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 03:03 PM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/15/2017

Thank you for coming in for service and taking the time to fill out the survey. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding Staff"
When I arrive at the service center, I was immediately greeted by a service staff associated. He was more than helpful as I settled in to wait. As I waited for the work on my SUV to be completed, I wandered around the dealership looking at the new vehicles. Even tho I was not looking to buy I found the staff to be socialable and informative. While I was puzzling over how to work the coffee machine the cashier was immediately by my side offering help. Overall I actually found my visit quite enjoyable.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/14/2017 12:47 PM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/14/2017

Thank you for coming in for service and taking the time to fill out the survey. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

Ashley W. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Not only great in sales superb in service "
So I was in a desperate situation and needed to buy a car. The sales team including Megan Marquis ,Rusty, and Adam helped me 100% of the way to make sure I got into something great quickly. Then when I needed service they got my car into the shop in a timely manner and my service was completed quickly and perfectly. No complaints and everyone is friendly and knowledgeable.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 04:16 PM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/14/2017

Thank you for coming in for service and taking the time to fill out the survey. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

David L. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall "
Had to wait for a part on first try asked me to check back in a week the part was in made an appointment and service was great
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/10/2017 10:14 AM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/11/2017

Thank you for coming in for service and taking the time to fill out the survey. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

Verified Customer on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service and Customer Care"
Always great service, wonderful employees, never a issue. Thank you
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 11/09/2017 01:40 PM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/10/2017

Thank you for coming in for service and taking the time to fill out the survey. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

John S. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fix Blind spot detector "
It took much longer than hoped because the coordination between adjuster and insurance company. After the coordination resolved, repair work was done ontime.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/09/2017 10:58 AM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/10/2017

Thank you for coming in for service and taking the time to fill out the survey. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

Michelle B. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
The service desk worker was very efficient and was very helpful with any questions I had
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 11/04/2017
Service Type: Repair
Review Created: 11/08/2017 04:09 PM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/09/2017

Thank you for coming in for service and taking the time to fill out the survey. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

Irene D. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is so nice, friendly, and get things done pretty quickly."
see above
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/08/2017 12:19 PM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/09/2017

Thank you for coming in for service and taking the time to fill out the survey. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

Verified Customer on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with a smile "
As I walked in a salesman approached me and a few pleasantries directed me to the personnel in charge of my ussue.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/24/2017
Service Type: Repair
Review Created: 11/07/2017 09:50 AM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/07/2017

Thank you for coming in for service and taking the time to fill out the survey. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

Philip C. on 11/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Na"
Na
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/06/2017 06:57 AM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/07/2017

Thank you for coming in for service and taking the time to fill out the survey.

Matthew Carney
Service Manager
508.832.9990

Verified Customer on 11/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"First Time"
This was my first time having my vehicle serviced.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 11/03/2017 06:03 AM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/03/2017

Thank you for coming in for service and taking the time to fill out the survey!

Matthew Carney
Service Manager
508.832.9990

Thomasina L. on 11/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service Dept"
Matt in the service department was super helpful and efficient, best experience I've had there in a long time.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/03/2017 05:37 AM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/03/2017

Thank you for coming in for service and taking the time to fill out the survey!

Matthew Carney
Service Manager
508.832.9990

Thomas M. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recent Visit"
Everything worked out fine and was probally the fastest service I've had. Just an oil change and replacement of a light bulb
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 11/03/2017 04:49 AM
Matt C. at Herb Chambers Hyundai of Auburn responded on 11/03/2017

Thank you for coming in for service and taking the time to fill out the survey. Happy our team was able to provide you with excellent service!

Matthew Carney
Service Manager
508.832.9990

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