Heritage Body and Frame Pond Springs

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1038 Reviews

95% Would Recommend
Latest Review over 3 years ago

Reviews


JS
John S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2014 Category: Collision
John said he really liked that this business does the email and text repair updates. He is happy with the repair, except he has noticed that there is a space between the vehicle and the bumper. He likes doing business with him.
This review was collected via phone interview by Customer Research Inc.

JK
Julie K.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2014 Category: Collision
Julie said her vehicle and bumper look good. It was a quick repair and this business has good customer service.
This review was collected via phone interview by Customer Research Inc.

JS
Jeanne S.
Texas
Verified Customer
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08/26/2014 Category: Collision
Spoke with Joshua. He said this business went above and beyond. They removed the plastic from his vehicle and put in actual bed liner. The stuffing had also been removed from the front of it and they were finished a day earlier than promised.
This review was collected via phone interview by Customer Research Inc.

RJ
Ricardo J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2014 Category: Collision
Ricardo said they did a good job. He didn't received any updates during the repair process.
This review was collected via phone interview by Customer Research Inc.

RA
Ryan A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2014 Category: Collision
Ryan said the front end of the vehicle looks amazing. Friends have told him it looks like a brand new vehicle.
This review was collected via phone interview by Customer Research Inc.

JB
Judith B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2014 Category: Collision
Spoke with John. He said they met or exceeded his expectations.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2014 Category: Collision
James said the taillight was ripped off of the vehicle during the accident. The facility did a great job putting it back together. When the vehicle was returned it looked like a new vehicle.
This review was collected via phone interview by Customer Research Inc.

SJ
Scott J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2014 Category: Collision
Spoke with Janet. She said there was no question as to what needed to be done. The work was done in a timely manner, the customer service was great, they made the experience comfortable for her and she could not have asked for a better experience.
This review was collected via phone interview by Customer Research Inc.

MW
Melanie W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2014 Category: Collision
Melanie said the staff at this business was really courteous. They treated her really well.
This review was collected via phone interview by Customer Research Inc.

JS
Jackie S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2014 Category: Collision
Spoke with Sasha. She said everything was fast and they were friendly. She had a good experience.
This review was collected via phone interview by Customer Research Inc.

CW
Carol W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2014 Category: Collision
Carol said this business did an excellent job.
This review was collected via phone interview by Customer Research Inc.

AK
Alexis K.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2014 Category: Collision
Alexis said that everything with this business is great. The work performed was fantastic and the repair was better than expected. She said that she was very pleased with the fact that the business kept her well informed through out the entire repair process. They had no hidden fees or prices, her representative at Enterprise was really great and Kristina was pleasant to work with.
This review was collected via phone interview by Customer Research Inc.

YD
Yugandhar D.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2014 Category: Collision
Yugandhar said the business was good but his dome light is not work properly. He was unsure whether he would recommend the person who did his estimate because they said the crack in his windshield was not part of his accident but it was not there before the incident.
This review was collected via phone interview by Customer Research Inc.

MA
Martin A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2014 Category: Collision
Martin said the business was very responsive to his needs and the service was timely.
This review was collected via phone interview by Customer Research Inc.

KK
Kimberly K.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2014 Category: Collision
Kimberly said the customer service was excellent, they did great work and they completed the repairs on time.
This review was collected via phone interview by Customer Research Inc.

KB
Kate B.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2014 Category: Collision
Kate said the experience was fine but renting a vehicle was frustrating because she did not have Geico as her insurance company.
This review was collected via phone interview by Customer Research Inc.

WP
Waldemar P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2014 Category: Collision
Waldemar said he had no negative experience. They were easy and they handled everything to his satisfaction.
This review was collected via phone interview by Customer Research Inc.

KE
Kyle E.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2014 Category: Collision
Kyle said they were quick and did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

LW
Lisa W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2014 Category: Collision
Lisa said this business kept her posted and stayed in contact with her. They were super prompt, quick and had excellent customer service.
This review was collected via phone interview by Customer Research Inc.

SF
Sandra F.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2014 Category: Collision
Sandra said she was greeted properly by the lady when she got there, there was no waiting for the rental vehicle and she was kept updated on the process. The vehicle was done earlier than promised.
This review was collected via phone interview by Customer Research Inc.