Overview

Overall Rating 4.32/5Overall Rating 4.32/5Overall Rating 4.32/5Overall Rating 4.32/5rating 4.32

202 Reviews

82% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


AB
Abdiel B.
Fort Worth, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2018 Category: Service
Good
Good
JOHN C H., Service Manager from Hiley Hyundai West responded on 11/09/2018

Thank you for letting us know about your visit.  We appreciate your input and look forward to helping you again.  Have a HAPPY THANKSGIVING!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

HS
Helen S.
Fort Worth, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2018 Category: Service
located near home
This was a major repair that was covered by the dealership. i was also provided with a rent car.
JOHN C H., Service Manager from Hiley Hyundai West responded on 11/09/2018

Thank you for taking the time to respond.  We appreciate your input and look forward to earning that 5th star on future visits.  Have a HAPPY THANKSGIVING!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

TJ
Thomas J.
Fort Worth, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Excellent Service
Service is always top notch.
JOHN C H., Service Manager from Hiley Hyundai West responded on 11/08/2018

Thank you for taking the time to respond.  We very much appreciate your input and the 5 stars.  We look forward to helping you again.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

SS
Syed S.
Fort Worth, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/06/2018 Category: Service
Service
Please see notes. Poor substandard service with great potential to improve.
JOHN C H., Service Manager from Hiley Hyundai West responded on 11/07/2018

Thank you for letting us know about your experience.  I am very sorry to hear it was less than stellar.  I have talked with all parties involved and hope that we have the opportunity to correct our shortfalls.  We look forward to helping you again and providing the fast and friendly service that our customers deserve.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

LD
Lenel D.
Arlington, TX
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Very Fast Friendly Service
They were done so fast I didn't have time to sit down and get comfortable
JOHN C H., Service Manager from Hiley Hyundai West responded on 11/04/2018

Thank you for letting us know about your visit.  We appreciate the kind words and the 5 stars.  We look forward to helping you again.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

JW
James W.
Fort Worth, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Regular maintenance
Great experience
JOHN C H., Service Manager from Hiley Hyundai West responded on 11/04/2018

Thank you for taking the time to respond.  We appreciate your input and the 5 stars.  We look forward to your future visits.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

JJ
Jack J.
Fort Worth, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
HYUNDAI SERVICE
TOOK CAR IN FOR OIL CHANGE, WAS TAKEN ON TIME, SERVICE INCLUDED VACUMN AND WASH
JOHN C H., Service Manager from Hiley Hyundai West responded on 11/04/2018

Your response is greatly appreciated.  We look forward to helping you again.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

BT
Barbara T.
Fort Worth, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
STAFF FRIENDLY AND FAST
THE EASE OF SCHEDULING APPOINTMENT
JOHN C H., Service Manager from Hiley Hyundai West responded on 11/04/2018

Thank you for taking the time to respond.  We appreciate your input and the 5 stars.  We look forward to helping you again.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

Verified Customer
Weatherford, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
ft. worth
Although I did not have an appointment John Merrill got me in and out in a hurry.
JOHN C H., Service Manager from Hiley Hyundai West responded on 11/04/2018

Thank you for letting us know about your visit.  It was a pleasure to see you at our store.  We look forward to seeing you again.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

RW
Robert W.
Weatherford, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Excellent
John merrill was a delight, funny, well informed and kept me updated the whole time
JOHN C H., Service Manager from Hiley Hyundai West responded on 11/01/2018

Thank you for letting us know about your visit.  We appreciate your input and the 5 stars.  We very much look forward to helping you again in the future.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

AW
Ashli W.
Arlington, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Oil change
Happy
JOHN C H., Service Manager from Hiley Hyundai West responded on 10/31/2018

Your response is greatly appreciated.  We look forward to helping you again in the near future.  Have a HAPPY HALLOWEEN!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

Verified Customer
Fort Worth, TX
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Service
Great employees, friendly staff. I look forward to bringing my vehicle in for routine service.
JOHN C H., Service Manager from Hiley Hyundai West responded on 10/30/2018

Thank you for the kind words and the 5 stars.  We very much appreciate you selecting Hiley Hyundai West as your vehicle service center.  We look forward to helping you again.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

JP
Joaquin P.
Fort Worth, TX
2015 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018 Category: Service
Very kind and efficient
Specially Mr Benjamin and all the crew helped me in everything
JOHN C H., Service Manager from Hiley Hyundai West responded on 10/29/2018

Thank you for letting us know about your experience.  We look forward to helping you again.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

Verified Customer
Fort Worth, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/28/2018 Category: Service
service
Rather not say
JOHN C H., Service Manager from Hiley Hyundai West responded on 10/29/2018

Thank you for responding.  We appreciate your input.  We look forward to helping you again.  Have a GREAT WEEK!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

FB
Francis B.
Fort Worth, TX
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Service appointment
Everyone was nice and ready at my appointment time.
JOHN C H., Service Manager from Hiley Hyundai West responded on 10/28/2018

Thank you for taking the time to respond.  We appreciate your input.  We look forward to helping you again.

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

SW
Sandy W.
Fort Worth, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Great
Polite,friendly people. Kept me up to date on status of repair.
JOHN C H., Service Manager from Hiley Hyundai West responded on 10/28/2018

Thank you letting us know about your visit.  We very much appreciate your input.  We look forward to helping you again.

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

Verified Customer
Fort Worth, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Service
Service department very professional and accommodating.
JOHN C H., Service Manager from Hiley Hyundai West responded on 10/26/2018

Your response is greatly appreciated.  We look forward to helping you again.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

MB
Marcus B.
Azle, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Friendliness
I had some warranty work done and you guys washed my car and cleaned it on the inside. Top notch "kustomer keeper" .
JOHN C H., Service Manager from Hiley Hyundai West responded on 10/26/2018

Thank you for taking the time to let us know about your visit.  We appreciate your input and look forward to helping you again.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

MW
Mary W.
Fort Worth, TX
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Great service department!
Friendly, knowledgeable service personnel.
JOHN C H., Service Manager from Hiley Hyundai West responded on 10/25/2018

Thank you for letting us know about your visit.  We appreciate your input and taking the time to respond.  We look forward to helping you again.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com

Verified Customer
Fort Worth, TX
2009 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2018 Category: Service
Great customer care
Very happy
JOHN C H., Service Manager from Hiley Hyundai West responded on 10/25/2018

Thank you for taking the time to respond.  We very much appreciate your input.  We look forward to helping you again and earning that 5th star.  Have a GREAT WEEKEND!

John Harrelson
Service Manager
(817)529-6551
jharrelson@hileyhyundaioffortworth.com