Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58
4.6

( 518 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
88% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


VB
Virginia B.
Fort Worth, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019
Taking care of customers after the sale
Our family has owned three Hyundai cars which have all been purchased at the Hiley Hyundai Mazda location in Fort Worth, Texas over the last several years. We have been impressed with the people who work there, but extremely grateful to Troy Hurt for the time he spent helping us renew our car service contract. He graciously used his own cell phone to contact an agent and stayed with us until we purchased it. He went above and beyond his title of Sales Consultant to see that we were completely covered and satisfied. Thank you so very much, Troy Hurt!
JAMES A P., Service Director from Hiley Hyundai West responded on 11/18/2019

Thank you for allowing us to assit you in working through the concern.

James Pierce
Service Director
6828001322

LB
Lonnie B.
Fort Worth, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019
A Big THANK YOU for Troy Hurt
I want to thank Troy Hurt at Hiley Hyundai of Fort Worth. On November 13, 2019, my wife and I worked for hours trying to extend out Blue Link service agreement via the internet. After giving up, we stopped by Hiley Hyundai and asked if anyone could help us with this problem. After being introduced to Troy, we sat at a table and he researched the problem. Troy called a lady at Hyundai named Julie. With her help, and Troy's, we managed to solve our problem. Thanks again Troy Hurt
JAMES A P., Service Director from Hiley Hyundai West responded on 11/18/2019

Thank you for allowing us to assist you.

James Pierce
Service Director
6828001322

KM
Karen M.
Fort Worth, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Great service
Personnel very nice and courteous. Had an appointment, which I recommend, 30,000 mile service inspection. As a courtesy they wash and vacuum your car.
JAMES A P., Service Director from Hiley Hyundai West responded on 11/14/2019

Thank you for allowing us to assist you.

James Pierce
Service Director
6828001322

Verified Customer
Fort Worth, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Good dealership
They always do a good job.
JAMES A P., Service Director from Hiley Hyundai West responded on 11/13/2019

Thank you for allowing us to assist you.

James Pierce
Service Director
6828001322

KM
Katherine M.
Watauga, TX
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Excellent customer service
The people are always pleasent and explain things to you if you need to have repairs.
JAMES A P., Service Director from Hiley Hyundai West responded on 11/12/2019

Thank you for allowing us to assist you.

James Pierce
Service Director
6828001322

JW
James W.
Fort Worth, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Efficiency
Everything was perfect.
JAMES A P., Service Director from Hiley Hyundai West responded on 11/08/2019

Thank you for allowing us to assist you.

James Pierce
Service Director
6828001322

CD
Charles D.
Decatur, TX
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Excellent Service
I have never been disappointed with the Service Department.
JAMES A P., Service Director from Hiley Hyundai West responded on 11/06/2019

Thank you for allowing us to assist you.

James Pierce
Service Director
6828001322

AH
Angela H.
Fort Worth, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019
New
We bought a new car with Lacey Snider! She made it so easy to work with her. She worked really hard on getting what we love!

Verified Customer
Fort Worth, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Good plsce
Courteous. No surprise service done. Nice waiting area but quick in and out.
JAMES A P., Service Director from Hiley Hyundai West responded on 11/06/2019

Thank you for allowing us to assist you.

James Pierce
Service Director
6828001322

Verified Customer
Fort Worth, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2019 Category: Service
Service
Polite customer reps. Quick service.
JAMES A P., Service Director from Hiley Hyundai West responded on 11/06/2019

Thank you for allowing us to assist you.

James Pierce
Service Director
6828001322

LD
Linda D.
Fort Worth, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Service
Prompt service, courteous
A service rep is quick to come to the car to find out what is needed. If the vehicle is left for service, a courteous and friendly gentleman is there to provide a ride.
JAMES A P., Service Director from Hiley Hyundai West responded on 11/06/2019

Thank you for allowing us to assist you.

James Pierce
Service Director
6828001322

CL
Carla L.
Fort Worth, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Very fast, efficient and professional service!
I was very impressed with my visit. Thank the staff for me!

Verified Customer
Aledo, TX
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Great service!
.
JAMES A P., Service Director from Hiley Hyundai West responded on 11/06/2019

Thank you for allowing us to assist you.

 

James Pierce
Service Director
6828001322

SC
Shirley C.
Azle, TX
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Service. Friendly. All around good experience.
Great job. Detail on car was superb.
JAMES A P., Service Director from Hiley Hyundai West responded on 11/06/2019

Thank you for allowing us to assist you.

 

James Pierce
Service Director
6828001322

PS
Peter S.
Springtown, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Another quality maintenance
A boring review - nothing except excellent service, done on-time, with no negative issues to report. Love the coffee machine (free and good) while I wait.
JAMES A P., Service Director from Hiley Hyundai West responded on 11/06/2019

Thank you for allowing us to assist you.

 

James Pierce
Service Director
6828001322

AH
Arden H.
Keller, TX
2009 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Excellent Service
Have always received excellent service here.
JAMES A P., Service Director from Hiley Hyundai West responded on 11/06/2019

Thank you for allowing us to assist you.

 

James Pierce
Service Director
6828001322

GP
Gerardo P.
Fort Worth, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2019 Category: Service
Friendly no nonsense Service.
They are very friendly, and always do what needs to be done without adding unnecessary maintenance. I had my brakes checked and knew I only needed the front ones done. They only did the front and advised on how much time (mileage) I had (approx.). They took my car in even though I messed up and got the days mixed up. Thank you very much.
JAMES A P., Service Director from Hiley Hyundai West responded on 11/06/2019

Thank you for allowing us to assist you.

 

James Pierce
Service Director
6828001322

PW
Patrice W.
Fort Worth, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Very nice service
Servicemen very courteous
JAMES A P., Service Director from Hiley Hyundai West responded on 11/06/2019

Thank you for allowing us to assist you.

 

James Pierce
Service Director
6828001322

Verified Customer
Fort Worth, TX
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Two thumbs up
Quick and efficient
JAMES A P., Service Director from Hiley Hyundai West responded on 11/06/2019

Thank you for allowing us to assist you.

 

James Pierce
Service Director
6828001322

JA
John A.
Grandview, TX
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Service
Fast and friendly
JAMES A P., Service Director from Hiley Hyundai West responded on 11/06/2019

Thank you for allowing us to assist you.

 

James Pierce
Service Director
6828001322