Hillside Auto Repair


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

64 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review almost 4 years ago

FRAN P. on 02/18/2014
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"Person-Centered and Thoroughness"
Couldn't ask for a better place. Everything is checked thoroughly and will not recommend you need something just to get the business. If something is found that is a potential danger while working on an original issue, you will be called and told about it in order for you to make a call as to do it now or another time.
Vehicle: Chevrolet Malibu
Service Date: 02/07/2014
Review Created: 02/18/2014 01:15 PM
Brad R. on 01/27/2014
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Brad said this business took good care of him and they did what he needed them to do.
Vehicle: Pontiac Vibe
Category: Service
Service Date: 01/17/2014
Review Created: 01/27/2014
This review was collected via phone interview by Customer Research Inc.
Margaret R. on 01/24/2014
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Margaret said this facility did everything she asked and more.
Vehicle: Dodge Caravan
Category: Service
Service Date: 01/23/2014
Review Created: 01/24/2014
This review was collected via phone interview by Customer Research Inc.
FRAN P. on 01/20/2014
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"Atmosphere and Care"
Any visit at Hillside is good in my books. Not only is the service extremely good, but you are kept up-to-date on what needs to be taken care of in a timely fashion. You can be assured that Ken always looks up prices for his quotes and gives you an estimate of a total cost. Good, friendly, people.
Vehicle: Chevrolet Malibu
Service Date: 01/15/2014
Review Created: 01/20/2014 05:53 PM
Denise P. on 01/20/2014
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Denise said they did a really good job and are nice people.
Vehicle: Chevrolet Lumina
Category: Service
Service Date: 01/13/2014
Review Created: 01/20/2014
This review was collected via phone interview by Customer Research Inc.
HAL R. on 01/18/2014
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"Excellent customer/vehicle support"
I always know the work will be done right. I have great confidence in Ken and the work that is being done at Hillside.
Vehicle: Chevrolet Pickup
Service Date: 01/17/2014
Review Created: 01/18/2014 07:49 AM
Michelle P. on 01/18/2014
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Michelle said they were very polite at this business and they did not try to sell her anything she did not need. She said she was very happy with everything.
Vehicle: Honda Accord
Category: Service
Service Date: 01/15/2014
Review Created: 01/18/2014
This review was collected via phone interview by Customer Research Inc.
Cliff T. on 01/17/2014
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Cliff said the price was great. The service was fast and high quality.
Vehicle: Oldsmobile Achieva
Category: Service
Service Date: 01/13/2014
Review Created: 01/17/2014
This review was collected via phone interview by Customer Research Inc.
Kevin C. on 12/27/2013
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Kevin is a completely satisfied customer.
Vehicle: Ford Ranger
Category: Service
Service Date: 12/23/2013
Review Created: 12/27/2013
This review was collected via phone interview by Customer Research Inc.
George F. on 12/23/2013
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George said this business did a good job. The service was done well. They worked in a timely manner. The people were pleasant.
Vehicle: Nissan Sentra
Category: Service
Service Date: 12/18/2013
Review Created: 12/23/2013
This review was collected via phone interview by Customer Research Inc.
Anne L. on 12/18/2013
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Anne said the vehicle is running great. She trusts them to do really good work, check with her on everything and not fix stuff that does not need to be fixed. They are just really good people.
Vehicle: Saturn Vue
Category: Service
Service Date: 12/05/2013
Review Created: 12/18/2013
This review was collected via phone interview by Customer Research Inc.
EMILY R. on 12/13/2013
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"Close in proximity"
Professional and caring. Almost treated as friend instead of a customer
Vehicle: Lexus RX 330
Service Date: 11/15/2013
Review Created: 12/13/2013 04:27 AM
RHONDA J. on 12/08/2013
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"misslead info"
i took the truck in for a diagnostic to find out what was causeing the module to keep burning out and i was given a look over diagnostic. i was told a couple of things to try to see if it solves the problem. i did those things and it didnt solve the issue. i contacted hillside to let them know. i ask for a print out of the diagnostic so i can see what was tested since i did pay about 78.00 for the test. thats when i realized it want hooked to a machine. it was a look over diagnostic. so i was them told if i paid like 40.00 more they could call a hotline about the issues and usually they can give an answer as to what is makeing them go out. so i pay the 40.00 and then was told it would cost me more money to test the parts again because i replaced a new part that i was told to do to see if it solved the issue originally. at this point i was very frustrated and just picked the truck up and gave up on giving up more money for what i originally thought i paid for, a diagnostic to find out what was causeing the module to go out. i wouldn't recomend this place to anyone due to missleading imformation to a customer and paying out money for a diagnostic that i feel i didnt trully get. i still dont know why the modules keep going out and i'm out of over a hundred bucks i just might even report this to a news channel or better business b.
Vehicle: GMC Sierra
Service Date: 11/14/2013
Review Created: 12/08/2013 01:23 PM
Chester H. on 11/21/2013
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Chester said his son has used this business for 20 to 25 years and he suggested he should take his vehicle there. He got everything he needed and he was satisfied.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 11/18/2013
Review Created: 11/21/2013
This review was collected via phone interview by Customer Research Inc.
Lou R. on 11/20/2013
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Lou said he had several repairs performed at the business. He finds them to be knowledgeable and professional.
Vehicle: Volvo S70
Category: Service
Service Date: 11/19/2013
Review Created: 11/20/2013
This review was collected via phone interview by Customer Research Inc.
Kevin T. on 11/16/2013
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Kevin said the overall experience was good.
Vehicle: Lincoln Navigator
Category: Service
Service Date: 11/11/2013
Review Created: 11/16/2013
This review was collected via phone interview by Customer Research Inc.
Lonnie O. on 11/13/2013
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Lonnie said Ken was knowledgeable and he can trust him to do what needs to be done. They do good service work at this business, but it is just a little bit on the pricey side.
Category: Service
Service Date: 11/01/2013
Review Created: 11/13/2013
This review was collected via phone interview by Customer Research Inc.
EMILY R. on 11/12/2013
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"Had car safety/emission."
Professional and knowledgeable and timely. Have comfortable waiting area.
Vehicle: Lexus RX 330
Service Date: 11/11/2013
Review Created: 11/12/2013 06:20 AM
Brian G. on 11/07/2013
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Brain said this business was overpriced and took too long to complete the work. He won't recommend for these reasons.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 10/29/2013
Review Created: 11/07/2013
This review was collected via phone interview by Customer Research Inc.
KATIE S. on 11/02/2013
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"Thoughtful People "
I loving comic to this shop. Ken is always so personable and patient when I try to explain the problems with my car over the phone. On this last visit he even stayed late to finish my car up for the weekend so I could make it to school Monday morning. Also he was kind enough to drive my car out to me to make sure everything was in order. When I think of auto mechanics I will always think of Hillside.
Vehicle: Mercury Sable
Service Date: 11/01/2013
Review Created: 11/02/2013 07:25 PM
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