Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

64 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review over 4 years ago

Reviews


FP
FRAN P.
O'Fallon, MO
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2014
Person-Centered and Thoroughness
Couldn't ask for a better place. Everything is checked thoroughly and will not recommend you need something just to get the business. If something is found that is a potential danger while working on an original issue, you will be called and told about it in order for you to make a call as to do it now or another time.

BR
Brad R.
O'Fallon, MO
Pontiac Vibe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2014 Category: Service
Brad said this business took good care of him and they did what he needed them to do.
This review was collected via phone interview by Customer Research Inc.

MR
Margaret R.
O'Fallon, MO
Dodge Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2014 Category: Service
Margaret said this facility did everything she asked and more.
This review was collected via phone interview by Customer Research Inc.

FP
FRAN P.
O'Fallon, MO
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2014
Atmosphere and Care
Any visit at Hillside is good in my books. Not only is the service extremely good, but you are kept up-to-date on what needs to be taken care of in a timely fashion. You can be assured that Ken always looks up prices for his quotes and gives you an estimate of a total cost. Good, friendly, people.

DP
Denise P.
Wentzville, MO
Chevrolet Lumina
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2014 Category: Service
Denise said they did a really good job and are nice people.
This review was collected via phone interview by Customer Research Inc.

HR
HAL R.
O'Fallon, MO
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2014
Excellent customer/vehicle support
I always know the work will be done right. I have great confidence in Ken and the work that is being done at Hillside.

MP
Michelle P.
O'Fallon, MO
Honda Accord
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2014 Category: Service
Michelle said they were very polite at this business and they did not try to sell her anything she did not need. She said she was very happy with everything.
This review was collected via phone interview by Customer Research Inc.

CT
Cliff T.
Foristell, MO
Oldsmobile Achieva
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2014 Category: Service
Cliff said the price was great. The service was fast and high quality.
This review was collected via phone interview by Customer Research Inc.

KC
Kevin C.
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2013 Category: Service
Kevin is a completely satisfied customer.
This review was collected via phone interview by Customer Research Inc.

GF
George F.
O'Fallon, MO
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2013 Category: Service
George said this business did a good job. The service was done well. They worked in a timely manner. The people were pleasant.
This review was collected via phone interview by Customer Research Inc.

AL
Anne L.
O'Fallon, MO
Saturn Vue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2013 Category: Service
Anne said the vehicle is running great. She trusts them to do really good work, check with her on everything and not fix stuff that does not need to be fixed. They are just really good people.
This review was collected via phone interview by Customer Research Inc.

ER
EMILY R.
O'Fallon, MO
Lexus RX 330
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2013
Close in proximity
Professional and caring. Almost treated as friend instead of a customer

RJ
RHONDA J.
Wentzville, MO
GMC Sierra
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/08/2013
misslead info
i took the truck in for a diagnostic to find out what was causeing the module to keep burning out and i was given a look over diagnostic. i was told a couple of things to try to see if it solves the problem. i did those things and it didnt solve the issue. i contacted hillside to let them know. i ask for a print out of the diagnostic so i can see what was tested since i did pay about 78.00 for the test. thats when i realized it want hooked to a machine. it was a look over diagnostic. so i was them told if i paid like 40.00 more they could call a hotline about the issues and usually they can give an answer as to what is makeing them go out. so i pay the 40.00 and then was told it would cost me more money to test the parts again because i replaced a new part that i was told to do to see if it solved the issue originally. at this point i was very frustrated and just picked the truck up and gave up on giving up more money for what i originally thought i paid for, a diagnostic to find out what was causeing the module to go out. i wouldn't recomend this place to anyone due to missleading imformation to a customer and paying out money for a diagnostic that i feel i didnt trully get. i still dont know why the modules keep going out and i'm out of over a hundred bucks i just might even report this to a news channel or better business b.

CH
Chester H.
Lake Saint Louis, MO
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2013 Category: Service
Chester said his son has used this business for 20 to 25 years and he suggested he should take his vehicle there. He got everything he needed and he was satisfied.
This review was collected via phone interview by Customer Research Inc.

LR
Lou R.
O'Fallon, MO
Volvo S70
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2013 Category: Service
Lou said he had several repairs performed at the business. He finds them to be knowledgeable and professional.
This review was collected via phone interview by Customer Research Inc.

KT
Kevin T.
St. Peters, MO
Lincoln Navigator
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2013 Category: Service
Kevin said the overall experience was good.
This review was collected via phone interview by Customer Research Inc.

LO
Lonnie O.
Winfield, MO
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2013 Category: Service
Lonnie said Ken was knowledgeable and he can trust him to do what needs to be done. They do good service work at this business, but it is just a little bit on the pricey side.
This review was collected via phone interview by Customer Research Inc.

ER
EMILY R.
O'Fallon, MO
Lexus RX 330
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2013
Had car safety/emission.
Professional and knowledgeable and timely. Have comfortable waiting area.

BG
Brian G.
Chevrolet Impala
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/07/2013 Category: Service
Brain said this business was overpriced and took too long to complete the work. He won't recommend for these reasons.
This review was collected via phone interview by Customer Research Inc.

KS
KATIE S.
Moscow Mills, MO
Mercury Sable
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2013
Thoughtful People
I loving comic to this shop. Ken is always so personable and patient when I try to explain the problems with my car over the phone. On this last visit he even stayed late to finish my car up for the weekend so I could make it to school Monday morning. Also he was kind enough to drive my car out to me to make sure everything was in order. When I think of auto mechanics I will always think of Hillside.

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