Overview

Overall Rating 4.44/5Overall Rating 4.44/5Overall Rating 4.44/5Overall Rating 4.44/5rating 4.44

1661 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.366666/5Overall Rating 4.366666/5Overall Rating 4.366666/5Overall Rating 4.366666/5rating 4.366666
Original
Overall Rating 2.3/5Overall Rating 2.3/5rating 2.3rating 2.3rating 2.3
88% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


SM
Susan M.
Houston, TX
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2019 Category: Service
Survey
Convenient and good service

Verified Customer
Houston, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Friendly
Staff was friendly and kept me informed on the progress of my vehicle and recommendations needed.

JK
Jihyun K.
Houston, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
S
Simple and recommend as Hyundai guideline

KF
Kenneth F.
Spring, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/15/2019 Category: Service
That’s disgusting coffee
Hey thoes leather seats in the waiting room are nice but not the creepy romance tv series's
Corey B. from Hub Hyundai responded on 01/16/2019

Thank you.


Verified Customer
Texas
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019 Category: Service
n/a
If there wasn't so much construction in the area I may

FB
Francoise B.
Houston, TX
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Friendly efficient staff.
Love my car and the service dpt. of Hyundai. I was late for my apt. They took me in without any problem. Did not push any unnecessary repairs. Did just what needed to be done.
Corey B. from Hub Hyundai responded on 01/15/2019

Thanks for choosing HUB 290! We appreciate your business and look forward to servicing your vehicle in the future.


RP
Ronnie P.
Texas
2002 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Honest!
I felt I was like wasn't being sold things I didn't need for my car. I will definitely be back.
Corey B. from Hub Hyundai responded on 01/15/2019

Thanks for choosing HUB 290! We appreciate your business and look forward to servicing your vehicle in the future.


JG
Jose G.
Houston, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/13/2019 Category: Service
Too long a wait even with an appointment!
I made an appointment for an oil change. It took over two hours to get this job done.
Corey B. from Hub Hyundai responded on 01/14/2019

Sorry it took so long to service your vehicle. We try to complete oil changes within an hour. We are working to try to get this under 45 minutes (oil changes only).


Verified Customer
Houston, TX
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
N/A
N/A
Corey B. from Hub Hyundai responded on 01/14/2019

Thanks for choosing HUB 290! We appreciate your business and look forward to servicing your vehicle in the future.


CF
Celin F.
Houston, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
oil change
the only think is that most of the time there is a oil leak due to spills when the oil is being change and I have to clean garage
Corey B. from Hub Hyundai responded on 01/10/2019

Thanks for choosing HUB 290! We appreciate your business and look forward to servicing your vehicle in the future. On next oil please request from your advisor to verify the splash guard panel under vehicle is cleaned thoroughly before returned to you.


WW
Wesley W.
Houston, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Good dealer service
Excellent service, punctuated by overall reviews of the car to keep it running well!
Corey B. from Hub Hyundai responded on 01/09/2019

Thanks for choosing HUB 290! We appreciate your business and look forward to servicing your vehicle in the future.


TW
Tina W.
Houston, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/07/2019 Category: Service
Courteous and understanding sales and finance associates
Happy so far!
Corey B. from Hub Hyundai responded on 01/08/2019

Not understanding the rating on the survey as 3 stars is a failing score but your statements are positive ones. I do understand most look at three out of 5 as a good average visit but according to Hyundai it is a failing grade. I will send a rescore.


AC
Armas C.
Cypress, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Good value
Paul,gene and the young ladies were nice to deal with and informative for each step.
Corey B. from Hub Hyundai responded on 01/08/2019

Thanks for choosing HUB 290! We appreciate your business and look forward to servicing your vehicle in the future.


Verified Customer
Cypress, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/07/2019 Category: Service
Good service and people...waiting are and amenities need improvement
The title explain it.
Corey B. from Hub Hyundai responded on 01/07/2019

Thanks for choosing HUB 290! We appreciate your business and look forward to servicing your vehicle in the future.


EO
Eduardo O.
Houston, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2019 Category: Service
2015 sonata campaign/ RECALL
Was not a terrible experience, but it made me wish for a better dealer nearby.
Corey B. from Hub Hyundai responded on 01/07/2019

Thanks for choosing HUB 290! We appreciate your business and look forward to servicing your vehicle in the future.


RH
Russell H.
Cypress, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Recall or no recall??
It wasn’t changed
Corey B. from Hub Hyundai responded on 01/07/2019

Thanks for choosing HUB 290! We appreciate your business and look forward to servicing your vehicle in the future.


LK
Lee K.
Houston, TX
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Convenient
After many hiccups in management over the years, things seem much better.
Corey B. from Hub Hyundai responded on 01/03/2019

Thanks for choosing HUB 290! We appreciate your business and look forward to servicing your vehicle in the future.


MC
Margaret C.
Houston, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Great visit and fast service
Brought our 2017 Hyundai Sonata Sport in for its state inspection and regular service. I had made an appointment so everything went smoothly from the friendly welcome to the quick turnaround.

Hub is the only place we have ever used for service on our Hyundai and we keep coming back.
Corey B. from Hub Hyundai responded on 01/03/2019

Thanks for choosing HUB 290! We appreciate your business and look forward to servicing your vehicle in the future.


Verified Customer
Houston, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018 Category: Service
I never said it was great
N/a
Corey B. from Hub Hyundai responded on 01/03/2019

Thanks for choosing HUB 290! We appreciate your business and look forward to servicing your vehicle in the future.


Verified Customer
Houston, TX
2017 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
professionalism
Everything went well on my 12/19/2018 visit. However, since the visit there is an unfamiliar noise in my car which sounds like it is coming from the tires. Have a 10:30am appointment to bring car in on 12/28/28. The appointment reminder quotes an estimated $140 for the service. Don't understand why because the problem occurred after the tires were rotated by HUB on 12/19/18.
Corey B. from Hub Hyundai responded on 12/29/2018

Thank you for allowing us to service your vehicle. The cost that is on the appt is very generic for diagnosis and appears on all diagnosis appointments.