Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

2439 Reviews

ReScore Reviews™ (59)

ReScore
Overall Rating 4.6949183/5Overall Rating 4.6949183/5Overall Rating 4.6949183/5Overall Rating 4.6949183/5rating 4.6949183
Original
Overall Rating 2.0677997/5Overall Rating 2.0677997/5rating 2.0677997rating 2.0677997rating 2.0677997
92% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


MH
Mike H.
Houston, TX
2010 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Service staff is great.
George takes good care of us.

CM
Carolyn M.
Houston, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
The people George always tales care of me
Needed a new battery

MP
Michelle P.
Katy, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2018 Category: Service
Coupons
Good service

Verified Customer
Houston, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
EXCELLENT SERVICE!!
HUB Dealership has always given me excellent service since I purchased my vehicle from them!
George A S., Service Manager from Hub Hyundai West responded on 11/16/2018

Thank you for your comments and for trusting us to service your vehicle.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

DM
Dalene M.
Katy, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
quick and courteous service!
The crew at Hub Hyundai fixed my issue quicker than I thought they would. Well mannered group! I've bought my last three cars from this dealership!
George A S., Service Manager from Hub Hyundai West responded on 11/16/2018

Dalene, 

Thank you for being a loyal customer of HUB West and if there's anything we can do for you or if you have any issues please let us know, and we will do our best to help you.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

AM
Aaron M.
Katy, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2018 Category: Service
Good Service but Big Price Variance
Staff was nice but I paid $90 more for the 30,000 mile check up than was stated in the online scheduling. This doesn't make sense, especially when nothing is wrong with my vehicle and nothing needed to be replaced.
George A S., Service Manager from Hub Hyundai West responded on 11/16/2018

Aaron, 

Thank you for your comments and I will look into the online pricing to make sure it doesn't happen to you or anyone again.  If you have any questions or concerns feel free to contact me.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

AH
Andrae H.
Houston, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
customer service
Customer Services
George A S., Service Manager from Hub Hyundai West responded on 11/16/2018

Andrea,

Thank you for your review and if we can be anymore of assistance please let us know.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

Verified Customer
Houston, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
pleasant experience
I was getting recall/warranty work done. Staff was pleasant; knew exactly what work needed to be done. I liked being able to schedule appointment online and be able to include brief note about work I wanted done. Customer lounge had very comfortable seating and Community coffee (which I really like!).
George A S., Service Manager from Hub Hyundai West responded on 11/16/2018

Thank you for sharing your comments and I'm glad you had a great experience here at HUB West. 

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

EW
Earl W.
Houston, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
THE EMPLOYEES.
I NOTICED A CONFLICT WITH A COUPLE OF EMPLOYEES THE DAY I CAME.I WAS NOT PAYING ATTENTION TO IT. BUT I WAS IMPRESSED OVERALL.
George A S., Service Manager from Hub Hyundai West responded on 11/14/2018

Earl, 

Thank you for your input and I will look into that to make sure it don't happen again.  You have a great day and if you have any questions feel free to contact me.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

Verified Customer
Houston, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
great job
excellent
George A S., Service Manager from Hub Hyundai West responded on 11/14/2018

Thank you so much for your review.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

JP
Jesus P.
Austin, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Best service experience!
I received the best customer service at Hub Hyundai west since purchasing my vehicle. Will definitely be coming back to have my vehicle serviced there.
George A S., Service Manager from Hub Hyundai West responded on 11/14/2018

Jesus, 

Thank you very much for coming to HUB West to service your vehicle. 

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

JS
Jennifer S.
Houston, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great service
Service done quickly.
George A S., Service Manager from Hub Hyundai West responded on 11/13/2018

Jennifer, 

Thank you for choosing us to service your vehicle.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

SG
Steven G.
Houston, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Well done
Prompt service and fair pricing
George A S., Service Manager from Hub Hyundai West responded on 11/13/2018

Steven, 

Thank you for allowing us to service your vehicle.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

AG
Arlene G.
Sealy, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Excellent Service
Always perfessional with that personal touch of knowing who I am. Very friendly.
George A S., Service Manager from Hub Hyundai West responded on 11/13/2018

Arlene, 

Thank you for be a loyal customer and great review. 

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

AO
Azeez O.
Richmond, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Warranty
Dan did a wonderful job. Paid all the necessary attention to details
George A S., Service Manager from Hub Hyundai West responded on 11/09/2018

Azeez, 

Thank you for the kind words about Daniel. 

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

Verified Customer
Katy, TX
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Excellent service
Professional staff, always willing to listen a provide the best service.
George A S., Service Manager from Hub Hyundai West responded on 11/09/2018

Thank you for your review, we appreciate your business.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

Verified Customer
Katy, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Service dept.
Service dept.
George A S., Service Manager from Hub Hyundai West responded on 11/07/2018

Thank you Very Much , Hope you have a Very Amazing Day.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

LS
Linda S.
Houston, TX
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Service Setvice Service
I have dealt with several service advisors over the last 4+ years. I have yet to come into contact with anyone who was not knowledgeable, professional, capable , friendly and interested in my service needs. You guys have figured out how to keep your customers happy. A special high five to Daniel Castillo Mendez, who helped me most recently and in the summer when my car was flooded. He was very very helpful.
George A S., Service Manager from Hub Hyundai West responded on 11/07/2018

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Absolutely Fantastic day.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

MP
Meredith P.
Houston, TX
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Customer Service
Daniel is always the one that goes above and beyond to give great customer service! He is amazing! He makes sure he gives thorough explanations and also goes above and beyond to make sure you leave happy.
George A S., Service Manager from Hub Hyundai West responded on 11/07/2018

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Great day.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com

BK
Brian K.
Katy, TX
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great Sevice
If you want a great service advisor use Daniel and Hub West... He got everything done quickly... and perfect
George A S., Service Manager from Hub Hyundai West responded on 11/06/2018

Thank you Very Much, We Strive to Give The Best and Most Time Efficient Service, Hope you Have A Great day.

George Sanchez
Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com