ReScore Reviews™ (48)

ReScore
Overall Rating 4.72917/5Overall Rating 4.72917/5Overall Rating 4.72917/5Overall Rating 4.72917/5rating 4.72917
Original
Overall Rating 2.0625035/5Overall Rating 2.0625035/5rating 2.0625035rating 2.0625035rating 2.0625035
92% Would Recommend
100% Business Response
Latest Review 1 day ago
Rita P. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People are every friendly"
The personnel is very knowledgeable and very friendly. They do there best to take care of the needs of the consumer.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/19/2018 06:12 AM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/19/2018

Thank you for the review.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Lisa D. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and friendly"
I usually go during my lunch hour and they are always very quick. Plus, my service manager is always very honest and informative and is very happy to help.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/19/2018 05:48 AM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/19/2018

Thank you for the great review. We do our best to get our customers in and out in a timely manner.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Robinson M. on 01/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Great job
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 05:54 PM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/19/2018

Thank you.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Brian K. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Sevice"
Took my Veloster in for service yesterday. It was only an oil change... but I always take it to the dealer. They do an extensive inspection and I feel confident when I drive away. They also tell you if you need something like a cabin filter in the near future. Was in an out in less than an hour....
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 12:44 PM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/18/2018

Thank you for the awesome review.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Suzanne N. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Service"
I made my appointment, brought my car in, and in less than 30 minutes, I was on my way home. The Recall was to put a tag on the seat belt anchors.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 11:13 AM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/18/2018

Thank you,we do our best to get our customers in and out in a timely manner.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Anisa V. on 01/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
The service provided was faster than expected and the updates were greatly appreciated.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 11:09 AM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/18/2018

Thank you.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"One of the better dealerships I’ve been to"
The staff were very friendly and knowledgeable and didn’t hound and push me as much as other salesmen from other dealerships did while I was looking for a new car.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/17/2018 10:53 AM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/17/2018

Thank you for the awesome review.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Rasheek J. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Customer Service"
The service department was attentive to my needs. Great experience.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 06:14 PM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/17/2018

Thank you, we strive to take good care of our customers.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Laura D. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean "
Clean areas, friendly
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 02:27 PM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/17/2018

Thank you for the great review.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Stephanie R. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"George was awesome"
George was awesome at Hub Hyundai West. He was communicative, even with a very over communicative person like myself. Would def recommend going to see him.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/14/2018 12:39 PM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/15/2018

Thank you for the awesome review.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Jennifer M. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Customer Care team "
The representatives that I experienced was great. The service crew would need to be careful of other vehicles. I encountered a dent in my left passenger door.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/14/2018 07:07 AM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/15/2018

Thank you for the review. I apologize, I will notify my Director so he can talk to our service department.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Russell R. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people and great cars."
Would be even better if it could be marked down somewhere on my records that I was given two years of free oil changes when I purchased my Azera. Have had to remind them every time.
Vehicle: 2015 Hyundai Azera
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/14/2018 07:04 AM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/15/2018

Thank you,I apologize, next time you come in we should be able to put it in the system that you have 2 years free of oil changes.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Audrey S. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The willing staff to help resolve any issues"
This is my Service center and they make me feel special every time I come
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 12/14/2017
Service Type: Repair
Review Created: 01/12/2018 10:24 AM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/12/2018

Thank you for the awesome review,we greatly appreciate your business.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Marilyn L. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job"
Customer service is excellent. Communication to customer could be improved. I did not know I could have signed up for a service package when I leased the car.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/10/2018 05:23 PM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/11/2018

Thank you for the review. I'll talk to my advisors to work on their communication with our customers.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Verified Customer on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, experienced and friendly "
Great experience!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/10/2018 10:18 AM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/10/2018

Thank you,we strive to take care of our customers in a timely manner.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Verified Customer on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Best service as always
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/10/2018 09:09 AM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/10/2018

Thank you.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Vikki R. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Very fast oil change. Tire pressure warning light was on. Tech made sure tires were properly inflated (low due to cold). Very courteous.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/10/2018 08:52 AM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/10/2018

Thank you,we appreciate your business.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Verified Customer on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service done quickly"
I stopped by Saturday morning to have the recall service on seat belt done. The whole process was smooth and efficient.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/06/2018
Service Type: Repair
Review Created: 01/10/2018 07:57 AM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/10/2018

Thank you we appreciate your business.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Larry L. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fantastic Service"
I chose to drive further away from my home after several bad experiences at the 290 location. I was amazed with the service of the West location! They immediately were able to locate my appointment details, and I was in and out in less than 30 minutes!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/10/2018 07:44 AM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/10/2018

Thank you for the review and for choosing us to service your vehicle.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
Douglas B. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jorge is a superstar "
My service advisor Jorge is a superstar! He always goes above and beyond to provide excellent service and minimal wait time. He deserves a raise and a promotion.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/10/2018 06:54 AM
George A S., Assistant Service Manager at Hub Hyundai West responded on 01/10/2018

Thank you we greatly appreciate your business and loyalty.

George Sanchez
Assistant Service Manager
Hub Hyundai West
832-739-6354
gsanchez@hubhouston.com
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