If you are looking for the best in Hyundai vehicle service and maintenance, "Huffines has it!"If you are looking for the best in Hyundai vehicle service and maintenance, "Huffines has it!"
A couple weeks ago our 2022 Santa Fe hybrid lost power and threw a bunch of codes creating an extremely dangerous situation in heavy traffic. We had it towed here, as they have done all the other servicing on our vehicle up to this point. After some issues with our initial service advisor, I spoke with the service manager and requested Luke because he had been so good to us before. Our vehicle had been with them for two weeks while they drove it trying to replicate the issue. I began to notice that messages and calls weren’t getting returned as they had before. On Tuesday, Luke had promised that we would be provided a loaner by Friday. He said we were a priority because the very first time we had our vehicle serviced they had forgotten to install a gasket and all the oil dumped out of the vehicle on my way to work. Friday came and again no returned texts or phone calls despite multiple attempts. I was finally able to contact him and he told me they were finding a loaner car right then, and I could come by and pick it up after work. He verified multiple times in that conversation that we would absolutely have that loaner vehicle. He said him and the service manager were working together on it. A half hour later the service manager called and said there was no loaner car, had never been a plan to give us one today, and that they had 80 undriveable cars with owners waiting for loaners. Basically, Luke had bold faced lied that a loaner would be happening. We made the decision to just pick up our vehicle, not because it was fixed or even diagnosed. We picked it up because trusting your $45,000 car with people that blatantly dishonest and shady is a bad idea. No telling what else they will lie to you about. Avoid at all costs! They sound good, but clearly they are snakes.
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