Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

231 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


FB
Fulcon B.
Tenaha, TX
Toyota Tundra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Spoke with Lee. He said the service was professional and quick. The experience was enjoyable. They will be taking their fleet of vehicles there for service.
This review was collected via phone interview by Customer Research Inc.

TK
TOMMY K.
Dallas, TX
GMC Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
Professional and trustworthy
Russell did a perfect job. Very professional

WS
Wes S.
Dallas, TX
Nissan Frontier 4WD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Wes said the service was great.
This review was collected via phone interview by Customer Research Inc.

JG
John G.
Richardson, TX
Ford Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/28/2018 Category: Service
John said when he brought his vehicle back to the business for the warranty, the staff told him it wasn't covered anymore, because it had expired a little over a week ago. He stated they killed his battery, broke his steering column, then said his vehicle was fixed. He said they were going to charge him $600 to fix the problems. He ended up paying less, and said he will never go back there.
This review was collected via phone interview by Customer Research Inc.

JM
Jorge M.
Rowlett, TX
Cadillac Escalade
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Jorge said his experience was good.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Dallas, TX
Ford Excursion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Jim said he has never dealt with such nice people in his life. The staff there is honest and straight forward. It saved him a bunch of money. . He would go there first for any automotive concerns.
This review was collected via phone interview by Customer Research Inc.

MW
MERLIN W.
Dallas, TX
GMC Sierra 3500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
transmission working great
Russell was able to answer all my questions.
It was done when he said it would be done and cost what he said it would cost. Can't ask for more than that!
I have about 2000 miles on it since the rebuild and no issues at all. Working great.

SL
Steve L.
Texas
Mercury Grand Marquis
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2018 Category: Service
Steve said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DW
Dennis W.
Plano, TX
Volkswagen Routan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Dennis said the technicians were smart. They answered his questions honestly and solved the problems with his best interests in mind. He loved the staff. Russell was the technician he worked with the most, he enjoyed doing so.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Garland, TX
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Mike said his experience was good. The service was fast and they gave him a 1 year warranty.
This review was collected via phone interview by Customer Research Inc.

DA
Debra A.
Dallas, TX
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Debra said the employees were nice, friendly, and honest. She said he would tell her what was wrong and got the work done.
This review was collected via phone interview by Customer Research Inc.

CD
Charletta D.
Carrollton, TX
Jeep Grand Cherokee
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/02/2018 Category: Service
Charletta said she has to take her vehicle back. They have to change a part out because it might be defective.
This review was collected via phone interview by Customer Research Inc.
785a6bc738834f8ac4e1db22e8d06280?s=28
The Team at A1 Quality T. from A1 Quality Transmission & Auto Repair

Good morning,

I have received your review of our service back in February and I would like to express my appreciation of your time taken out to give us quality feedback.  In addition, I would like to apologize for the experience you a having with your Jeep.  I would like the opportunity to correct this issue, of course with no charge to you.  Finally, I want you to know how much I greatly appreciate and value your choice of giving us your business, and for that we do not take for granted.

Thank you,
Mike

A-1 Quality Transmission Richardson
405 S. Central Expressway
Suite 138
Richardson, TX 75080
Tel: 972/235-2277
Fax: 972/235-6302

JB
JACOB B.
Wylie, TX
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018
Clutch Replacement
They were very good about following up with me as my car was waiting to be towed to another site. Once they got my car they quickly assessed the repairs needed and gave me an estimate, within one day of their receiving the vehicle. I was without a car for a total of ten days; it was with A-1 for only two of the days.

RM
Rakib M.
Richardson, TX
Porsche Cayman
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2018 Category: Service
Rakib said the business did a good job, but he still has some outstanding issues that they are going to attend to.
This review was collected via phone interview by Customer Research Inc.

AT
Abdul T.
Garland, TX
Cadillac CTS Wagon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018 Category: Service
Abdul said the staff did a good job, and took care of him. He didn't have any complaints about his service.
This review was collected via phone interview by Customer Research Inc.

VH
Viki H.
Dallas, TX
Mercedes-Benz E320
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2018 Category: Service
Viki said the staff provided good communication, good customer service, and the repair was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

SB
SHARICE B.
Dallas, TX
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018
Honest and friendly
These guys were amazing. They took great care of myself and my car. Didn't try to push unnecessary services on me. Service was very fast and I will definitely be back.

AF
Andrew F.
Richardson, TX
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2018
Always
Always great. Fair prices. Knowledgeable and friendly staff. The only place I take my vehicles.

EB
Eric B.
Richardson, TX
Mazda B4000
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017 Category: Service
Eric said this business did a wonderful job. The staff took care of him fantastically, with speed.
This review was collected via phone interview by Customer Research Inc.

JC
Jeff C.
Texas
Dodge Durango
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017 Category: Service
Jeff said this business did a good job. The vehicle runs well and they were very nice and courteous. They were quick and they performed an awesome job. He is very pleased to have found a facility he can trust that can do transmission work.
This review was collected via phone interview by Customer Research Inc.

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