Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

745 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 1 day ago

Reviews


TM
Twana M.
Rocky Face, GA
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2018 Category: Service
Twana said that she felt the new employee was tearing her vehicle apart unnecessarily, but the manager fixed her issue with her vehicle.
This review was collected via phone interview by Customer Research Inc.

KB
KELLY B.
Kingston, GA
Mazda Mazda3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018
Oil change
Friendly service - I appreciate having my tires rotated at each oil change - a real value added - the wait time is sometimes too long but they're very busy doing a great job!

JW
Javers W.
Cartersville, GA
Chevrolet Corvette
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2018 Category: Service
Javers said they did a good job.
This review was collected via phone interview by Customer Research Inc.

SM
SONYA / JODY M.
Cartersville, GA
GMC Canyon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2018
Sonja and Jody Miller
I am reasonable happy with the service, but I requested that when the tires were rotated, that I believed all 4 tires were under inflated. Cold PSI should be around 33 pounds. I had received a diagnostic from GMC that all four tires were around 28 PSI, I am taking the vehicle on a trip and made sure to mention that in the service. Checked after I picked it up. Tires are still at 28PSI.

EN
Edgar N.
Cartersville, GA
Kia Rio
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018 Category: Service
Edgar said that the place always does a great job.
This review was collected via phone interview by Customer Research Inc.

TA
Troy A.
Cartersville, GA
Acura RL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2018 Category: Service
Troy said the service took awhile.
This review was collected via phone interview by Customer Research Inc.

MC
maxine c.
Taylorsville, GA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018
auto service
My husband and I have been going to Hughes for several years, The over all service has been good, but for what ever reason when I have my oil changed they don't reset the oil light. I just had my oil changed a few days ago and again the oil light was not reset.

Verified Customer
White, GA
Toyota Sequoia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2018
The staff and service.
I always get great service and the staff is always friendly.

MP
MIKE P.
White, GA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2018
The staff
The staff is very good and friendly.

RG
Robbie G.
Adairsville, GA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2018
Honest people
They have the best price on oil changes with a coupon plus they do a lot more and they don’t try to update you. They do great with tires and know what tire is best for you not just the best tire.

DL
DAWN L.
Cartersville, GA
Chevrolet Spark
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2018
Wait time
I called on Friday so they could make aure the part for my car was there for Monday morning. After arriving I still waited over 2 hours for an oil change.

RG
RANDY G.
Rydal, GA
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018
Work Truck Electrical Problem
Repaired electrical problem in an old work truck quickly and efficiently.

Thanks guys

TM
Tinamarie M.
Adairsville, GA
Chevrolet Traverse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018 Category: Service
TinaMarie said there were details to her vehicle this business did not do. She asked them to check her battery and they did not. She had to ask them and make sure the tech did it, but they did not, so they had to go back and check it.
This review was collected via phone interview by Customer Research Inc.

AS
ALBERTO S.
Cartersville, GA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/16/2017
stick
I recomend you to clean the old sticker (miles) from the glass before the new.
Thanks

FJ
Felrpe J.
Cartersville, GA
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2017 Category: Service
Felipe said everything went fine, but they didn't check the records to show the vehicle was under warranty and he was charged for his oil change.
This review was collected via phone interview by Customer Research Inc.
Steve H. from Hughes Automotive responded on 11/24/2017

Thank you for having your brakes repaired by us. After speaking with you about this warranty we relized that you  were speaking about another service location. Again we thank you for your business 


BM
Ben M.
Kingston, GA
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2017 Category: Service
Ben said it was a great experience.
This review was collected via phone interview by Customer Research Inc.

JS
Justin S.
Cartersville, GA
Jeep Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2017 Category: Service
Justin said he had a good experience at this business.
This review was collected via phone interview by Customer Research Inc.

SM
Sid M.
Cartersville, GA
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017 Category: Service
Sid said the business was quick.
This review was collected via phone interview by Customer Research Inc.

TW
Terry W.
White, GA
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2017 Category: Service
Terry said this business is great and thorough, but it took a little too long for the service he received.
This review was collected via phone interview by Customer Research Inc.

DH
Dennis H.
Cartersville, GA
Chevrolet Colorado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2017 Category: Service
Dennis said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.