ReScore Reviews™ (33)
I feel I need to share some feedback about the young man who drove me home while I waited for my car to be serviced. He didn't do anything overtly wrong but could use some grooming when it comes to customer service.
I don't think having rap on the radio was appropriate. I think the same music played in the dealership is more what should be playing in the customer shuttle as well.
I also feel it would've been better customer service if the driver had opened the door for his customers when we first got into the shuttle.
I have always had such great customer service in all dealings with Hyundai that this shuttle driver just didn't match my expectations.
Otherwise... wonderful as always.
Thank You for your comments and we will address your concerns.
Thank You !!
THANK YOU FOR YOUR FEEDBACK
We apologize for not meeting your service visit expectations. I am the new Service Manager and look forward to assisting you in the future.
You are 100% correct, there is NO excuse. These survey's are not taking lightly and have actually helped us determine some blaring process issues. Please accept our sincere apologies and give us another shot. We appreciate the fact that you took the time to complete this survey.