Overview

Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5rating 4.45

994 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 3.899998/5Overall Rating 3.899998/5Overall Rating 3.899998/5rating 3.899998rating 3.899998
Original
Overall Rating 2.1/5Overall Rating 2.1/5rating 2.1rating 2.1rating 2.1
88% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


RW
Roy W.
Bedford Heights, OH
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
For the most part they’re fast with service
!!
MARK D R. from Hyundai of Bedford responded on 09/20/2018

Thank you


MD
Marcia D.
Maple Heights, OH
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Excellent Service
Driving our 5th Hyundai and HOB has always provided us with fast and dependable service!
MARK D R. from Hyundai of Bedford responded on 09/18/2018

Thank you


Verified Customer
Bedford Heights, OH
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018 Category: Service
Oil change
Took longer than expected but they got the job done and offered me a free oil change next time!
MARK D R. from Hyundai of Bedford responded on 09/17/2018

Thank you


BC
Ben C.
Cleveland, OH
2013 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2018 Category: Service
B C
Service was fine
MARK D R. from Hyundai of Bedford responded on 09/17/2018

Thank you


DD
David D.
Solon, OH
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Nice Experience
Even though the facility is undergoing a major upgrade, the service department staff was courteous and professional.
MARK D R. from Hyundai of Bedford responded on 09/14/2018

Thank you


JR
John R.
Solon, OH
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Service was good
Service department did what they were supposed to do in a timely manner.
Would recommend service department to a friend
This is separate of the dealership.
MARK D R. from Hyundai of Bedford responded on 09/14/2018

Thank you


PP
Phyllis P.
Cleveland, OH
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
My Hyundai Visit
Whenever I take my vehicle in for service, the associates are all so personable and efficient. The service is thorough and expedient. I appreciate this so much and will continue to make Hyundai Bedford my first choice!
MARK D R. from Hyundai of Bedford responded on 09/12/2018

Thank you


Verified Customer
Solon, OH
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018 Category: Service
Service Appointment
Good job
MARK D R. from Hyundai of Bedford responded on 09/10/2018

Thank you


RS
Reid S.
Mayfield Heights, OH
2017 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/07/2018 Category: Service
Service Grade Incomplete
Due to the construction it is hard to fully review. I was disappointed that because of the construction I was unable to get my tires rotated or a car wash.
MARK D R. from Hyundai of Bedford responded on 09/10/2018

Thank you for your time


LJ
Lois J.
Cleveland, OH
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
THE RIGHT STAFF
THE PEOPLE THAT I COME IN CONTACT WITH!!
MARK D R. from Hyundai of Bedford responded on 09/06/2018

Thank you


JF
Jasmine F.
Cleveland, OH
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Customer service/ service
In and out service
MARK D R. from Hyundai of Bedford responded on 09/05/2018

Thank you


Verified Customer
Bedford, OH
2017 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/03/2018 Category: Service
Oil exchange coupons
Inaccurate information given to me which led to a waste of my time
MARK D R. from Hyundai of Bedford responded on 09/04/2018

Thank you for taking the time to talk with us


GW
Garnel W.
Bedford, OH
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Employees
I think HOB is a good dealership I've been doing business there for about 11 years now I have never taken my cars anyplace else
MARK D R. from Hyundai of Bedford responded on 09/04/2018

Thank you


TR
Tim R.
Cleveland, OH
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Oil change tire rotation
Even though the service garage was in temporary mode until the new HOB is built, the oil change/tire rotation was on schedule I didn't have to wait long.
MARK D R. from Hyundai of Bedford responded on 08/31/2018

Thank you


KH
Karyn H.
Northfield, OH
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Service with a smile!
Courteous, attentive, knowledgeable staff! Expert, efficient service mechanics!
Drive away with confidence the job has been ethically executed/delivered. A welcome expectation.
Thank you!
MARK D R. from Hyundai of Bedford responded on 08/31/2018

Thank you


JH
Jasmine H.
Strongsville, OH
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Great job
Annette always takes great care of me when I service my vehicle at Hyundai of Bedford.
Mark R., Service Manager from Hyundai of Bedford responded on 08/31/2018

Thank you


Verified Customer
Maple Heights, OH
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018 Category: Service
Good experience
The service team are always so pleasant when I go in.
MARK D R. from Hyundai of Bedford responded on 08/30/2018

Thank you


SM
Sarah M.
Newburgh Heights, OH
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018 Category: Service
Hyundai of Bedford's Service Dept
Hyundai of Bedford's Service Dept is awesome! Professional, friendly service with great attitude!
MARK D R. from Hyundai of Bedford responded on 08/30/2018

Thank you


RB
Robert B.
Cleveland, OH
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Great service!
We had a very smooth and positive experience when we had an extended warranty issue fixed on our sonata. Annette in the office was great at assisting our needs and she went above and beyond to help us find out how we needed to get an additional key made for our vehicle.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/28/2018 Category: Service
Survey
Overall it was great experience.
MARK D R. from Hyundai of Bedford responded on 08/29/2018

Thank you


EW
Emma W.
Cleveland, OH
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Service
It is taking too long for the remodeling to get done. I cannot get a carwash until the remodeling is done. Bad business.
MARK D R. from Hyundai of Bedford responded on 08/29/2018

Thank you