Hyundai of Jefferson City, MO is staffed with expert technicians who provide quality Hyundai repair and maintenance. Hyundai of Jefferson City, MO is staffed with expert technicians who provide quality Hyundai repair and maintenance.
Verified Customer
Thank you so much for this it means so much to us. It was a pleasure working with you and your car I know the situation was not ideal for you all I'm just glad we could make it as easy as possible for you. Have a great day and we are always here to help.
We contacted the Hyundai Roadside Assistance and quickly provided them with the information that they needed, thanks to Steve. They were able to quickly pinpoint our location, determine where the nearest dealership was and dispatched a wrecker to our location. The experience in dealing with the help center was quick, efficient and the representative was extremely professional. She was very understanding, doing much to help us feel assured that help was on the way.
As we were waiting for the wrecker, we decided to call the Hyundai dealership in Jefferson City, which was where the car was to be taken for repairs. We contacted the service manager, Travis Backers, and explained the situation, advising him that our car would soon be brought to his dealership. He thanked us and after hearing our story, was very concerned and understanding about our plight and walked us through the steps they would take to begin the process of repairing our vehicle. He provided us with the name of a representative at their dealership, Jammie Sullivan, who became our contact person over the next two weeks as we went through the process of determining the extent and cause of the car’s problem, what would be covered under the vehicle warranty, etc. Her help was greatly appreciated and she regularly updated us as to our status in the system. She was instrumental in making arrangements for a rental vehicle and was always available when we had questions or concerns, even providing us with her direct line at the dealership so we wouldn’t be inconvenienced. All through the process of having the car repaired, the service team at the Jefferson City dealership went above and beyond to make us feel like we were the most important issue in their shop and that they wouldn’t be satisfied until we were back on the road again. After the repairs were made, Travis was extremely helpful in answering my questions and helping me to understand what had happened and what they did to correct the problem.
We took the car to Joplin and being cautious, I decided to keep it there for a couple of weeks just to make sure we had everything fixed. I didn’t want to send it back to St. Louis and find that something was still not right. I drove it for a week and made arrangements to take it to our Hyundai dealership in Joplin. I had contacted the service department early on when we first started dealing with the repair process at Jefferson City, letting them know that they might be contacted for service records, etc. The service manager, Zeb Nageotte, Mike ( didn’t get his last name, sorry), and Kim Yang, were extremely helpful and understanding. They went out of their way to make special accommodations for me to bring in the vehicle, not once but twice while I had it in Joplin. All this even though their service department is extremely busy. Their inspections were thorough and professional (the first one took over an hour and a half!) And they did all of this at no charge!
We took the Ioniq back to my son the next week, again on a Saturday. We were delivering it to Columbia, Missouri due to his having a sports competition there. In route, we had just passed through Buffalo, Missouri when my wife and I heard a scraping noise. I pulled over and looked under the car, discovering that somehow a protective cover under the car had somehow dropped down, occasionally scrapping the ground as we drove (thus the noise). I was able to temporarily reattach it and we proceeded north. We were going to be traveling through Jefferson City so I suggested that we contact the dealership to see if the cover could be permanently reattached. We called, Travis answered, we explained the situation and without hesitation he told us bring it by. We looked at the time and distance we had to travel and saw that with luck we would get there five minutes before the shop was to close. Travis didn’t hesitate, stating he would stay their until we arrived. Luckily, we did arrive a few minutes early, but even then, they had to stay approximately thirty minutes past when they would have gone home. This was on a Saturday, after a full week of hard work! Then after making the repairs needed, Travis said it was at no charge!
Anymore, unfortunately, it is not often that you find a group of professionals in the auto industry, that is dedicated to great customer service. When one does, they feel that they are extremely lucky. That’s how I have felt about the service I get at our Hyundai dealership in Joplin. Lucky and blessed! But to find two dealerships like that to me is incredible! To you at Hyundai, please know that I cannot fully express the appreciation I feel for those at the Jefferson City and Joplin Hyundai dealerships! Your service departments are top notch and in my opinion, there are none better! Your Hyundai model of vehicles are extremely good, but the reason I keep coming back to your brand is the service, the professionalism and the feeling of caring and friendship that I get when I walk through the doors of places like the Jefferson City and Joplin dealerships!