Hyundai of Kirkland

On 9/16/2020 My Wife and I went to HOK to buy her the 2020 Hyundai Kona she has been dreaming of just the way she wanted it because the color isn't made on 2021 models. This is our 3rd New Hyundai from HOK and I have taken myself 4 friends and co-workers to buy cars from them in the past 4 years plus we need a new Pick-up, but that won't happen again. When we were in Finance doing our documents the Finance guy added a $200.00 "Theft Protection" to help the salesman since his commission was a not much on our deal because we kept our trade which I sold the following weekend for 5 times what they offered. We said ok we guess we can help him out. This protection requires the Dealer to etch each window with a serial number that is put on the document that gives us the "Protection". Since we left at 9pm and it was very dark I didn't notice the serial number wasn't on any of our windows meaning our Vehicle doesn't have any coverage and the paperwork couldn't be sent in since it would have to have the serial number on it. I have called and spoke with the salesman, the manager "Mr. Jackson" and they told me they would refund our $200.00 plus sales tax by check. 3 weeks later several texts and calls and a message to the General Manager (He hasn't called me) we still don't have the money owed to us for a product that doesn't exist. I can't believe they think they can get away with keeping our money like they are doing right now. With the economy down and sales slow it seems very underhanded to pull a dirty move like this when they could have just done the right thing and made it good. They have chose to be a typical Dealer and rip us off. I can't see us ever buying another car from them plus our services will be done somewhere else like Doug's, Car Pro's, or Hyundai of Seattle. We are waiting for our survey to let Hyundai know what one of their dealers is doing. Can't see giving any score over 1 right now.