ReScore Reviews™ (92)
I am looking into your service here at our dealership. I will be reaching out to you for more specifics to see how we can do better in the future.
We do apologize that you have not recieved your refund check. I looked into this with our office manager and she will have the check ready for you today. We do not want to lose you as a long time Ford of Kirkland family member. Please continue to use us for all your vehicle needs, and we will make sure we do not have any issues like this in the future. Have a wonderful day.Noel Holler
Customer Relations Manager
Ford & Hyundai of Kirkland
Ph: 425.821.6611 Ext 119
After being stranded the second time, I went online to learn that this is a fairly common problem for Sonata drivers. I drove to the dealership immediately. Refused to leave when they were initially unfamiliar with this type of problem. They had the car ready to go the next morning, but I am unhappy because the problem was directly related to an outstanding recall notice on my car. I was not notified of recall. The service department did not notify me while at the counter for service. And they were not helpful in identifying my car issues, when this problem is a very common topic online.
I love my Sonata. It is far better than my Mercedes SL I am disappointed in the dealer service department not having my back.
Thank you for taking the time on our phone call. I always appreciate the feedback from my customer on how we can strive to do better at our store. I will be spending more time with our advisors in helping them with their customer service skills. Thank you very much again.
I am sorry to hear that your bluetooth is not working. Please let me know when you can stop by so we can take a look at it for you.