Hyundai of Kirkland

Gary,

Thank you for taking the time to complete our survey. It seems that you had an issue with your invoice during the time of payment. I would ask you to please call (425)821-6611 and ask for Daniel, our Hyundai service manager. He will be able to pull up your invoice and see if an error was made. Please contact him at your earliest convienence, to get this resolved.

Thank You,

Bethany,

Thank you for taking the time to complete our survey. I am happy to see that Daniel made sure that your car got taken care of. I do apologize that you were not informed and explained about the charges on your invoice. I would ask you when you get a chance to call Daniel at (425)821-6611 and he will be happy to go over those with you. We do not want our customers upset or surprised when they recieve the invoice. We do strive for a 5 star rating, and your feedback is very important for us to achieve that.

Thank You,

Russell,

Thank you for taking the time to complete our survey. It seems as though your maintenence took longer then anticipated. We do apologize that is was not completed faster. Our service writers are supposed to give you a time frame. I will mention we also now have loaner cars, so if it is a longer service that is an option. We do have a shuttle driver that can take you to wherever you would like to go so you do not have to wait at the dealership. The brakes were not done, because we do need permission to do the work before it is done. I undersstand that it was on your inspection report last visit, but we can not just do the work unless we are told to complete it and let you know the cost. If you have the time, Daniel our service manager would like to speak to you regarding your experience. Please call (425)821-6611. We look forward to hearing from you.

Thank You,

Poonam,

Thank you for taking the time to leave us your feedback. It seems that we had several things that we failed to make your experience a good one. We apologize that Joseph did not make sure the price that you were quoted was the price that was on the invoice. I can have Daniel, our service manager look into that for you. Unless you approved more work, it should have been what you were quoted. We apologize that it took longet to get your vehicle into the shop and that it was not completed when you were lead to believe it would. Joseph should have went over the inspection after the service was completed and we will speak to him regarding why he did not do so. Please call Daniel at (425)821-6611 and he will be happy to go over the charges and figure out what on the invoice was wrong. We look forward to hearing from you.

Thank You,

Hello,

Thank you for taking the time so speak with me today about your service. As alway we want to make it a 5 star visit. We appreciate you and your time to talk and look foward to serving you vehicle in the future.