Hyundai of Newport

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401-619-3700
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

1156 Reviews

5 star
86%
4 star
8%
3 star
2%
2 star
1%
1 star
<1%

ReScore Reviews™ (28)

ReScore
Overall Rating 4.3571457/5Overall Rating 4.3571457/5Overall Rating 4.3571457/5Overall Rating 4.3571457/5rating 4.3571457
Original
Overall Rating 2.39286/5Overall Rating 2.39286/5rating 2.39286rating 2.39286rating 2.39286
97% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews

Verified Customer
Middletown, RI
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2019 Category: Service
Oil change
The facilities at this dealership are too notch. Oil change was quick and inexpensive. My only complaint was the young lady who helped me lacked professionalism.
Recommended
Gregory S. from Hyundai of Newport responded on 03/16/2019

Hello,

Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Greg Slater
Internet Manager
Hyundai of Newport
www.hyundaiofnewport.com
401-619-3700

Verified Customer
Middletown, RI
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Quick and painless
Quick and painless
Recommended
Gregory S. from Hyundai of Newport responded on 03/16/2019

Hello,

Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Greg Slater
Internet Manager
Hyundai of Newport
www.hyundaiofnewport.com
401-619-3700

AF
Angela F.
Newport, RI
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Small shop, personal service
Small shop; personal service
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 03/11/2019

Hello,


Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700
Verified Customer
Portsmouth, RI
2016 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/11/2019 Category: Service
Car recall,tire repair
Have already told you
Michelle G., Service Receptionist from Hyundai of Newport responded on 03/11/2019

Hello,

Thank you for taking the time to let us know of this problem. We do apologize for your experience. If you have any problems or concerns please give us a call.

Michelle Greth
Service Receptionist
401-619-3700

MM
Marilyn M.
Newport, RI
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Excellent service
Friendly technicians, timely service, pleasant waiting area with coffee and snacks available. Clean restrooms
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 03/09/2019

Hello,


Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700
CR
Charles R.
Middletown, RI
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Hyundai Professionals
The Hyundai professional team will treat the customers and any Hyundai vehicles they own that need their service, with the confidence and knowledge to keep their vehicles on the road.
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 03/09/2019

Hello,


Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700
Verified Customer
Newport, RI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Service Progress
Keeping the customer informed while waiting
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 03/08/2019

Hello,

Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700

CF
Christine F.
Newport, RI
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2019 Category: Service
close by
wondering if there are new owners, a few things have changed
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 03/06/2019

Hello,

Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700

EJ
Ernest J.
Tiverton, RI
2016 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/03/2019 Category: Service
Oil change ok
Quality of customer respect My pro lem.
Gregory S. from Hyundai of Newport responded on 03/03/2019

Hello,

  Thank you for taking the time to let us know of this problem.  We will contact you Monday morning.  We apologize for this experience.  

Greg Slater
Internet Manager
Hyundai of Newport

MN
Miguel N.
Cranston, RI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Easy Service
They picked up my vehicle in Providence and brought it back the same day with service successful done. Couldn't be easier. Technician was honest what needed to be done now and what could wait. Would be nice if they included an exterior vehicle wash like other dealers do nowadays, but most other vehicles also don't drop-off and pickup either so it's not a big deal. Very convenient service.
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 02/27/2019

Hello,

Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700

Verified Customer
Newport, RI
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2019 Category: Service
simple fix
diagnosed my problem quickly
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 02/24/2019

Hello,


Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700
FT
Fay T.
Newport, RI
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
5
Great work
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 02/20/2019

Hello,


Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700
PD
Peter D.
Newport, RI
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Car care while on vacation
I left my car for service and 2 recall issues while I went on vacation. The service department was great, took care of everything and charged the service leaving my car ready for pickup on a Sunday when I returned. I took a ride share service to pick it up! So very easy!
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 02/19/2019

Hello,


Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700
EV
Elizabeth V.
Newport, RI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Recall Service
I was notified of a recall. The recall was handled in a quick and efficient manner. I have always experienced a professional and courteous visit each time I bring my Sonata in for service.
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 02/16/2019

Hello,


Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700
GS
George S.
Bristol, RI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Great service experience
Friendly and competent staff. Noted work that needed to be done, but only did what I requested. Comfortable waiting room and quick service.
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 02/16/2019

Hello,


Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700
AF
Arthur F.
Newport, RI
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Quick reliable service
A.E.Fleming
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 02/11/2019

Hello,

Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700

KC
Kathleen C.
Middletown, RI
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Brakes
The staff has always been very helpful and polite. Mr. Paul Whyte (Service Manager) was very helpful in explaining what had to be done to the rear brakes. He was also able to get my car back to me in a timely manner, even when I walked in on a Friday afternoon with a problem and no appointment.
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 02/07/2019

Hello,

Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700

Verified Customer
Newport, RI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Service /warranty issue
The diagnostic testing was done which involved a warranty issue The repair was completed quickly
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 02/06/2019

Hello,

Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700

DG
Dorothy G.
Portsmouth, RI
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Turbo Replaced
I went to Hyundai of Newport because my check engine light was on and my Santa Fe Sport was sluggish. As it turns out, my turbo was defective and needed to be replaced in its entirety. The repair was supposed to cost $2300, and although I was outside of the warranty period (5 years/60k miles as a second owner) they were able to put the turbo through warranty and cover the part and the labor. It only ended up costing me $388, a $250 copay and the cost of one hose.
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 02/05/2019

Hello,


Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700
Verified Customer
Tiverton, RI
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2019 Category: Service
Business as usual
Convenient, quick, reasonably priced
Recommended
Michelle G., Service Receptionist from Hyundai of Newport responded on 02/01/2019

Hello,

Thank you for taking the time to write about your experience. We look forward to working with you again in the future. We appreciate your business, thank you again!


Michelle Greth
Service Receptionist
401-619-3700