Hyundai Of Wesley Chapel is staffed with expert technicians who provide quality Hyundai repair and maintenance.Hyundai Of Wesley Chapel is staffed with expert technicians who provide quality Hyundai repair and maintenance.
I had a very disappointing experience at Hyundai of Wesley Chapel. I’m a retired Navy veteran with 20 years of service, currently working for the VA, and I have excellent credit.
I came in interested in a 2024 Hyundai Palisade Calligraphy and initially worked with a salesperson (DJ Watkin), but the issue came with the finance manager. Before even checking my credit, I was quoted $800/month for 84 months with $7,500 down.
With my financial profile, that quote made no sense. The fact that my credit wasn’t even reviewed before presenting those numbers was a major red flag. It felt like assumptions were being made instead of actually working with me.
As a Black man, it’s hard not to question whether bias played a role in how I was treated. I walked in ready to do business and expected professionalism, transparency, and respect—but that’s not what I received.
After leaving, I did my own research and found the same 2024 Hyundai Palisade Calligraphy at Coggin Honda of Orlando. I went there and worked with JR, who treated me professionally and gave me a significantly better deal—without any games.
That difference in experience says everything. I took my business to a dealership that respected me.”
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
I came in interested in a 2024 Hyundai Palisade Calligraphy and initially worked with a salesperson (DJ Watkin), but the issue came with the finance manager. Before even checking my credit, I was quoted $800/month for 84 months with $7,500 down.
With my financial profile, that quote made no sense. The fact that my credit wasn’t even reviewed before presenting those numbers was a major red flag. It felt like assumptions were being made instead of actually working with me.
As a Black man, it’s hard not to question whether bias played a role in how I was treated. I walked in ready to do business and expected professionalism, transparency, and respect—but that’s not what I received.
After leaving, I did my own research and found the same 2024 Hyundai Palisade Calligraphy at Coggin Honda of Orlando. I went there and worked with JR, who treated me professionally and gave me a significantly better deal—without any games.
That difference in experience says everything. I took my business to a dealership that respected me.”