Extremely inadequate communication (from Nick specifically), complete disregard for the customers time, inability to answer a direct question and the service manager Jim speaks to customers in a dehumanizing way and is completely incapable of understanding how their own lack of accountability breaks down a customers trust. They made sure to separate me (we did early drop off) from my car before telling me they charge $200 to run any diagnostic and when I questioned the ethics of this Jim gave me what turned out to be false information about who would actually give me that info. I did not let them perform additional work on my car beside two recalls and I will have that work checked by someone I trust.
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