Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

37 Reviews

95% Would Recommend
Latest Review about 2 years ago

Reviews


LT
Leanna T.
Athens, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/06/2016
BUYER BEWARE!!!
BUYER BEWARE!!!!!!!!!!!!!!!!!

My husband and I brought our Mercedes in to be serviced when we moved here last year and had a pretty normal, good experience. We then brought our truck in to have the four-wheel drive fixed. After paying in cash and going to get into the truck we realized everything from the backup camera/radio, our child's DVD player, tow strap, and first aid kit all were stolen. After filing a police report and going to drive off, the 4-wheel drive in fact was NOT FIXED. The owner didn't even bother to come to the shop and wouldn't call us. I went in Monday after this happened on a Friday and the shop owner was VERY RUDE and pointed to the sign they aren't liable for any of it, even their make believe work on the truck. I was also told they can continue to do work on the truck, but it would still cost us. At 8 months pregnant this jerk was not worth my time. For any other hardworking family, DO NOT BRING YOUR VEHICLE HERE!!!

AM
Adrienne M.
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/29/2014
Too pricey
I brought my car for a tune up expecting to pay $200 or less and left the shop with a bill for almost $500. I don't mind getting necessary repairs for my car, but I left the shop with a problem I didn't even have when I came. The staff was nice, but I also was greatly inconvenienced by the fact that they kept my car for two days.

DC
Dave C.
Athens, GA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2014 Category: Service
Dave said this facility does a good job. He said he trusts them to provide fair service for a fair price.
This review was collected via phone interview by Customer Research Inc.

AH
Angela H.
Georgia
Jaguar S-Type
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2014 Category: Service
Angela said the experience was wonderful and everyone was very cordial.
This review was collected via phone interview by Customer Research Inc.

RP
Roberto P.
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2014 Category: Service
Roberto said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

TG
Tom G.
Watkinsville, GA
Chevrolet S10 Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2014 Category: Service
Tom said his experience turned out great.
This review was collected via phone interview by Customer Research Inc.

KH
Kermit H.
Athens, GA
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2014 Category: Service
Kermit said he was completely satisfied with the work the business did for him.
This review was collected via phone interview by Customer Research Inc.

WP
William P.
Georgia
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2014 Category: Service
William said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

CM
Charles M.
Georgia
Mercedes-Benz ML55
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2014 Category: Service
Charles said the customer service was good.
This review was collected via phone interview by Customer Research Inc.

ZU
Zack U.
Athens, GA
Dodge Caliber
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2014
Great service!
Import Car Doctors is the only place I will take my car for maintenance from now on. I just happened to notice them working in the shop on a Saturday afternoon, just after my car started acting crazy. When I drove up to see if they could help, I noticed that the sign on the door said "Saturday: appointments only." I started to walk back to my car when the manager stopped me and offered to take a look at my car. He was very friendly and helpful, diagnosed the problem right away, and had it fixed for me within an hour for just over $120 (not including the standard fee for use of the diagnostic machine, which he cut in HALF from $65 to $37.59). I will be recommending Import Car Doctors to friends and family without a doubt.

JS
James S.
Athens, GA
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2014 Category: Service
James said they did a good job.
This review was collected via phone interview by Customer Research Inc.

BL
Bridget L.
Georgia
Scion tC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2014 Category: Service
Bridget said she gets along with them well.
This review was collected via phone interview by Customer Research Inc.

JL
Jeremy L.
Athens, GA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2014
Always done right and affordable!
I have comfort in the fact that I know my car will be diagnosed and fixed properly each time I bring it in.

JB
Jarad B.
Athens, GA
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2013 Category: Service
Jarad said everything was fine and great.
This review was collected via phone interview by Customer Research Inc.

AJ
Anissa J.
Georgia
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2013 Category: Service
Anissa said the customer service, attention shown and explanation about the service was all very good.
This review was collected via phone interview by Customer Research Inc.

DC
Dan C.
Indianapolis, IN
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2013 Category: Service
Dan said they did exactly what they said they would do.
This review was collected via phone interview by Customer Research Inc.

DH
Diane H.
Athens, GA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2013 Category: Service
Diane said they are really nice at this facility and they really understand their customers.
This review was collected via phone interview by Customer Research Inc.

FE
Freddie E.
Athens, GA
Chrysler Pacifica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2013 Category: Service
Freddie said they did a great job.
This review was collected via phone interview by Customer Research Inc.

ST
Sharndra T.
Athens, GA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2013 Category: Service
Sharndra said the service was good.
This review was collected via phone interview by Customer Research Inc.

MS
Maggie S.
Athens, GA
Volvo 240
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2013 Category: Service
Maggie said they are always kind and helpful. They do a wonderful job and she will always use them for service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 37 in total